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Department Coordinator
Dh Pace Company, Inc.
Provides installation, repair, and service solutions for doors, automated systems, and security products.
Coordinate and schedule field technicians, manage service tickets and customer billing.
Create and maintain service tickets to ensure service dates are met.
Assist with billing paperwork and meeting customer billing document requirements
Work with estimating team to provide service quotes when required.
Continually ensure technicians’ schedules are cleared of completed job tickets and that open job tickets are in correct technicians’ schedules for materials ordered, billing and voided tickets
Provide assistance to field techs with technical/mechanical troubleshooting/problem solving
Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing
Run, review and manage department reports to ensure department is meeting customer expectations and commitments.
Provide accurate work orders and picking lists to the warehouse for inventory pulling
What you bring
high school
communication
customer service
microsoft office
dispatch
door industry
High School diploma or equivalent.
Must have excellent communication skills and focused on customer service.
Experience using Microsoft Office Suite (preferred)
Experience in a dispatch or other high volume administration field is a plus but not required.
Must have good time management skills, be organized, and have the ability to multi-task.
Experience in the door industry (preferred)
Benefits
401k retirement plan: Including an employer match!
Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
Floating Holidays: Up to 2 floating holidays per year
Medical, dental, and vision options: Available on the 1st day of the month following your start date!
Company paid: Life insurance, short-term disability, & long-term disability
Competitive compensation: Including annual performance evaluations!
Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
successful completion of references, employment verifications, background check, and drug screen required before hire.
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