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Dh Pace Company, Inc.

Department Coordinator

Company logo
Dh Pace Company, Inc.
Provides installation, repair, and service solutions for doors, automated systems, and security products.
Coordinate and schedule field technicians, manage service tickets and customer billing.
5d ago
Junior (1-3 years), Expert & Leadership (13+ years)
Full Time
Houston, TX
Field
Company Size
4,000 Employees
Service Specialisms
Door Systems
Access Control
Installation Services
Repair Services
Security Solutions
Maintenance Services
Sector Specialisms
Health Care
Education
Industrial & Manufacturing
Data Centers
Retail
Distribution & Logistics
Government & Municipality
Commercial Construction
Role
What you would be doing
service tickets
service quotes
tech scheduling
troubleshooting
department reports
work orders
  • Create and maintain service tickets to ensure service dates are met.
  • Assist with billing paperwork and meeting customer billing document requirements
  • Work with estimating team to provide service quotes when required.
  • Continually ensure technicians’ schedules are cleared of completed job tickets and that open job tickets are in correct technicians’ schedules for materials ordered, billing and voided tickets
  • Provide assistance to field techs with technical/mechanical troubleshooting/problem solving
  • Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing
  • Run, review and manage department reports to ensure department is meeting customer expectations and commitments.
  • Provide accurate work orders and picking lists to the warehouse for inventory pulling
What you bring
high school
communication
customer service
microsoft office
dispatch
door industry
  • High School diploma or equivalent.
  • Must have excellent communication skills and focused on customer service.
  • Experience using Microsoft Office Suite (preferred)
  • Experience in a dispatch or other high volume administration field is a plus but not required.
  • Must have good time management skills, be organized, and have the ability to multi-task.
  • Experience in the door industry (preferred)
Benefits
  • 401k retirement plan: Including an employer match!
  • Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
  • Floating Holidays: Up to 2 floating holidays per year
  • Medical, dental, and vision options: Available on the 1st day of the month following your start date!
  • Company paid: Life insurance, short-term disability, & long-term disability
  • Competitive compensation: Including annual performance evaluations!
  • Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
  • successful completion of references, employment verifications, background check, and drug screen required before hire.
Company
Overview
1926 Founded
Year Established
The company originated in 1926, marking its beginning as a small local business that has since expanded into a national leader.
  • Specializes in installation, repair, and maintenance for commercial, residential, and industrial properties.
  • Offers a wide range of products, including doors, automated systems, and security solutions.
  • Plays a crucial role in the built environment, supporting new construction projects and ongoing maintenance.
  • Provides responsive service through a team of skilled technicians nationwide with a robust network of offices and partnerships.
Culture + Values
  • Commitment to delivering the highest quality products and services
  • Focus on innovation and continuous improvement
  • Maintaining a collaborative environment
  • Integrity in all business practices
  • Respect for the individual
  • Accountability in all actions
  • Customer-first approach
  • Building long-term relationships based on trust
Environment + Sustainability
2050
Net-Zero Target
Aiming to achieve net-zero emissions by the specified year.
  • Ongoing commitment to reducing environmental impact
  • Investing in energy-efficient solutions for buildings and infrastructure
  • Utilizing environmentally responsible materials and practices in product development
  • Promoting sustainability through partnerships with eco-friendly suppliers
Inclusion & Diversity
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