Service Dispatcher

Description

• Schedule and route Prepaid Maintenance appointments.
• Assist the Customer Service team with incoming calls as needed.
• Ask relevant qualifying questions to ensure field technicians are fully prepared for each job.
• Efficiently route and schedule Service Technicians with high attention to detail.
• Provide clients with updates on parts, scheduling, and appointment status.
• Follow up with clients to confirm appointments and resolve any concerns.
• Monitor technician activity, ensuring tasks are completed on time and according to plan.

Requirements

• Ability to think quickly and make decisions in a fast-paced environment.
• 1+ years of dispatch experience preferred.
• Service Titan experience is a plus!
• Strong team player with excellent communication skills.
• Strong attendance and reliability.
• Ability to lift up to 50 lbs as part of daily duties.

Benefits

• 401(k) with Employer Match
• Year-Round Work
• Paid Vacation & Holidays
• Medical, Dental & Vision Insurance
• Paid Training

Training + Development

Interview process

Visa Sponsorship

Security clearance