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Front Desk Agent
Raines Company
Front Desk Agent responsible for greeting guests, handling inquiries, checking-in/out, and reserving rooms in a hotel setting. Provides excellent customer service and resolves guest issues.
21d ago
Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
McKinney, TX
Office Full-Time
Company Size
150 Employees
Service Specialisms
Construction services
Project Management
Design
Consulting
Engineering
Property Development
Sector Specialisms
Aviation
Aerospace
Defense
Government Services
Education / K-12
Tertiary Education
Childcare
Regulatory & Compliance
Role
What you would be doing
front desk operations
reservation management
billing coordination
customer service
guest allocation
department coordination
- Attends meetings as required
- Accurately answers inquiries from potential guests and accepts hotel reservations
- Ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficient and professional manner
- Ensures payments are made or on file for each guest and that billing is routed for groups correctly
- Cross checks all billing instructions to ensure they are correctly updated
- Completes cash transactions and maintains full responsibility for personal bank
- Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD
- Uses suggestive selling techniques to sell room nights, increase occupancy and revenue
- Allocates rooms to expected arrivals after checking the guests preferences and special requests
- Builds strong relationships and coordinates with all other departments (housekeeping, maintenance, etc.)
- Ensures Outstanding customer service at all times
- Ensures Front desk log (book or system) is read and updated
- Handles group arrivals and pre-registers each guest
- Resolves customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
- Assists all departments in servicing the guests especially during high volume periods
- Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion
What you bring
professional
problem solving
- Maintains a friendly, professional, cheerful, and courteous demeanor at all times
- Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- pre-employment background check required
Company
Overview
Founded in 2000
Year Established
The company was established in the year 2000, marking the beginning of its journey in delivering high-quality construction projects.
- built a reputation for delivering high-quality construction projects.
- specializes in a broad range of sectors, including commercial, residential, industrial, and infrastructure.
- notable for its expertise in managing complex, large-scale developments with precision and efficiency.
- delivered successful projects across various industries, with a focus on long-term client relationships.
- commits to excellence, ensuring projects are completed on time and within budget.
- diverse portfolio spans urban developments, utility infrastructure, and major residential communities.
- Client-first approach
- Deliver results with integrity
- Collaborate and innovate together
- Drive impact through accountability
- Respect for diverse perspectives
2050
Net-Zero Target Year
Aims to achieve net-zero carbon emissions by this year, marking a significant commitment to reducing environmental impact.
- Initiatives include reducing waste and carbon emissions in daily operations.
- Emphasizes energy efficiency, with a focus on sustainable sourcing and renewable energy integration.
2025
Gender Parity Goal
Target year for achieving gender parity in leadership roles.
- Track and report on gender diversity metrics in hiring and promotions.
- Support employee resource groups to foster an inclusive work environment.
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