Customer Service Warranty Technician

Description

• Perform quality assurance inspections before home completion and schedule them per Project Manager timelines.
• Conduct new‑home orientations, explaining features, warranty coverage, service request process, and documenting any remaining defects.
• Facilitate repairs for model and inventory homes after sales turnover and generate issue lists for project managers.
• Manage customer warranty requests, coordinate subcontractors, and provide regular follow‑up throughout the warranty period.
• Participate in an on‑call rotation to respond to after‑hours emergency warranty requests.
• Organize, plan, prioritize and manage multiple tasks in a fast‑paced environment.
• Collaborate with suppliers, trades, customers, and internal teams to document requirements, address concerns, and deliver timely project status updates.
• Solve problems creatively and work under time constraints with minimal supervision.

Requirements

Hayden Homes is seeking a Customer Service Warranty Technician to serve the Treasure Valley, Idaho region, including Boise, Caldwell, Kuna, Meridian, Middleton, Nampa, and Star. The role requires a high school diploma or GED, with a strong preference for prior customer service and construction experience. Daily travel within local and regional areas is required, along with a reliable vehicle, valid driver’s license, and insurance.

Success in this role depends on building effective relationships with internal teams and external customers, delivering consistent high‑level service, and managing time and tasks efficiently. You must maintain professionalism, composure, and resiliency in challenging situations, taking pride and accountability for your work.

• Use Microsoft Office (Word, Outlook, Excel) proficiently.
• Possess at least two years of construction‑related experience and prior customer service or warranty experience.

Benefits

Hayden Homes is Great Place to Work Certified® and recognized as a Fortune 100 Best Workplace. In this position you will ensure homes are completed to quality standards and ready for New Home Orientations, while promptly addressing customer warranty requests to meet timelines and budgets.

The compensation package includes a base salary of $60,500‑$68,000, quarterly bonuses, comprehensive health, dental, and vision benefits, flexible spending accounts, life and disability insurance, a 401(k) with company match, and a home‑purchase discount. Additional perks comprise at least three weeks of paid time off, 16 hours of volunteer time off, education reimbursement, and career development opportunities.

Training + Development

Interview process

Visa Sponsorship

Security clearance