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Compliance Officer
Transport For London
Monitor CCTV to identify traffic violations and support compliance operations.
6d ago
ÂŁ32,750 - ÂŁ32,750
Junior (1-3 years)
Full Time
London, England, United Kingdom
Field
Company Size
28,000 Employees
Service Specialisms
Engineering
Technology & Data
Infrastructure Maintenance
Project Management
Property Development
Consulting
Transport Planning
Operations Management
Sector Specialisms
London Buses
London Underground
Docklands Light Railway (DLR)
London Overground
Elizabeth line
London Trams
Roads
River
Role
What you would be doing
data entry
video monitoring
data analysis
decision validation
report preparation
quality assurance
- Develop excellent working relationships with clear communication channels and joint processes to enable ways of working with fellow Compliance Officers and other team members or sections to ensure partnership working in order to deliver the departmental objectives.
- Support the Section Manager by contributing to the collation and preparation of reports and other documents.
- Validate and approve decisions for penalty notice issue or where necessary reject decisions on basis of inadequate data or for other reasons as directed by the Section Manager.
- Input all contravention data into process software and other specialised I.T applications as instructed.
- Act fairly, openly and efficiently at all times when undertaking monitoring activities and work with the primary aim of increasing Road User Compliance.
- Adhere to and meet quality assurance and other targets as set in discussions with the Section Manager.
- Follow all TfL policy, data protection and other processes in undertaking traffic monitoring and enforcement activities and ensure an exceptionally high level of accuracy and quality.
- Work with fellow Compliance Officers to ensure a high level of quality and accuracy in identified potential contraventions.
- Undertake day to day monitoring activities for the Road Network Compliance team within the Security, Policing & Enforcement Directorate. This will involve monitoring video screens and identifying bus lane, parking and moving traffic offences.
- Analyse, check and validate video data, identify and make decisions on any contraventions and initiate processes while making appropriate recommendations.
What you bring
cctv
it systems
communication
customer service
decision‑making
flexibility
- Recognised qualification in CCTV traffic enforcement (or willingness to work towards qualification) (Essential)
- Experience of preparing statistical or other reports (Desirable).
- Experience and success in delivering high quality customer focused service in a challenging, multi-disciplinary environment; (Desirable)
- Working effectively with advanced technology and IT based operations systems; (Essential)
- An understanding of Contravention Identification and Validation processes and requirements; (Desirable)
- Some knowledge of Road Traffic and Transportation legislation; (Desirable)
- Ability to make decisions; (Essential)
- Educated to A-Level or equivalent; (Desirable)
- Ability to build and maintain a useful network of contacts and working relationships internally and externally; (Desirable)
- Experience in a similar or relevant position in a public sector environment; (Desirable)
- Experience of working to quality assurance and other targets (Desirable);
- Good verbal and written communication skills; (Essential)
- Experience of working with computerised media management systems (Desirable)
- Flexible and willing to work shift patterns in line with operational requirement; (Essential)
- Knowledge of Road User Charging, bus lane and traffic enforcement regulations, legislative frameworks such as Scheme Orders and Traffic Management Orders and the enforcement of such schemes utilising outsourced service providers; (Desirable)
- Reliable and excellent punctuality and time keeping; (Essential)
- High level of attention to detail and accuracy; (Essential)
- Ability to demonstrate high levels of concentration for sustained periods of time; (Essential)
- Experience (or willing to learn) compliance and camera systems and understanding the importance of Road Network Compliance; (Desirable)
- Ability to motivate self and manage own workload; (Essential)
- Ability to work across different teams. (Desirable)
- Experience of working with computers, I.T systems and hardware; (Essential)
- Be confident working under pressure; (Essential)
- Some Knowledge of working within a legal framework; (Essential)
- Recognise the importance of customers and demonstrates a commitment to ensuring they are satisfied and well served; (Essential)
- Ability to work to deadlines and targets; (Essential)
- PDF format preferred and do not include any photographs or images
- Willingness to work flexibly and in new areas of compliance due to the dynamic nature and development of TfL and Road Network Compliance.
- Autonomous worker who is also able to work well within a team; (Essential)
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa Sponsorship- tfl cannot provide visa sponsorship for this role.
- tfl will not give immigration advice or guidance to candidates.
Information not given or found
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Company
Overview
2000
Year of establishment
The company was founded under London’s Mayor in 2000.
8,500 buses
Public transport fleet
Operates a large network of buses to support daily commuter needs.
580 km roads
Managed road network
Oversees one of the UK's most extensive road networks.
ÂŁ7 bn revenue
Annual revenue figure
Generates significant revenue from fares, congestion charges, and grants.
- Handles day-to-day operations: Overground, DLR, trams, ferries and roads.
- Manages congestion charge and ultra-low emission schemes.
- Develops major infrastructure projects: Northern Line extension, Silvertown Tunnel, West London Orbital plans.
- Runs one of Europe’s largest zero-emission bus fleets and pioneered a cycle shuttle through Silvertown.
- Open
- Caring
- Adaptable
Net Zero by 2040
GHG emissions target
Committed to achieving net zero greenhouse gas emissions across the entire value chain by 2040.
90% Scope 1 & 2 Reduction
Emissions target 2030
Aims to reduce absolute Scope 1 and 2 emissions by 90% from the 2022 baseline by 2030.
2,000 Zero-Emission Buses
Bus fleet expansion
Currently operates over 2,000 zero-emission buses across Western Europe, with 107 fully zero-emission routes as of June 2025.
80% Fewer Pollution Exposures
Air quality improvement
Reduction in the number of people exposed to illegal pollution levels in deprived areas after ULEZ expansion.
- Maintain ≥90% reduction in Scopes 1 & 2 from 2030–2040
- Reduce absolute Scope 3 emissions by 90% by 2040
- Science-based targets validated by SBTi in April 2025
- Operational carbon 2023/24: Scope 1 14 KtCOâ‚‚e; Scope 2 337 KtCOâ‚‚e; Scope 3 (outsourced) 470 KtCOâ‚‚e; Scope 3 (other) 705 KtCOâ‚‚e
- On track to switch to fully zero-emission bus fleet by 2034 (_acceleratable to 2030)
- ULEZ expansion: 27% lower roadside NOâ‚‚, 31% fewer PM2.5 in outer London
- Doubling wildflower verges to 260,000 m² by 2024; planting tree canopy +1% per year (2016–2025) with 10% increase by 2050
- Install 5,000 m² Sustainable Drainage Systems yearly on road network
- Reduced highways glyphosate use by 70%
- Achieved Silver Accreditation in Carbon Literacy training; thousands of colleagues certified
74% Agreement
Employee-Conversations
74% of staff agreed that the Conversation Matters coaching programme improved leader-employee conversations.
86% Goal Completion
Coaching Programme
The Conversation Matters coaching programme achieved an 86% goal completion rate and was awarded Best Coaching Programme in 2023.
77% Intuitive Experience
SAP SuccessFactors
77% of employees find the SAP SuccessFactors implementation intuitive, supporting automated performance and succession processes.
4% Recruitment Increase
Internal Recruitment
A 4% increase in internal recruitment and a 3.7% rise in employee engagement post-pandemic.
21% Reporting Increase
Sexual Harassment
Project Guardian led to a 21% increase in reporting sexual harassment incidents in 2014.
ÂŁ2.5M Training Contract
DEI Training
A four-year DEI training contract worth up to ÂŁ2.5 million was awarded across TfL and partner public bodies.
- Strategic vision "to be a great place to work for everyone to thrive"
- Fabric of London campaign represents London’s diversity: 287 ethnic groups, 300+ languages on TfL network fabric
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