Senior FSS Coordinator

Description

• Create and maintain case files for all FSS program participants.
• Partner with organizations that conduct financial education workshops that cover topics such as credit, debt, savings, budgeting, asset building and banking services; and/or organizations that can provide financial coaching.
• Conduct outreach to market the FSS Program and interview interested residents.
• Prepare clear, concise reports to be submitted as required.
• Ensure that the services and supports included in the participants' Contracts of Participation are provided on a regular basis and that participants are fulfilling their responsibilities under the Contracts.
• Ensure that FSS families are provided with a statement of their escrow account balance at least once each year, but more often is encouraged.
• Complete assessments of residents and enroll them in FSS including completing participant contracts and service plans; reassess and revise goals as necessary with residents Provide case management and referrals for FSS participants to external partners.
• Work with Assistant Comptroller to provide needed information to create escrow accounts and ensure that they are properly maintained for eligible families.
• Develop informational brochures and marketing materials.
• Meet quarterly with Assistant Comptroller to review escrow account status for FSS participants and address any forfeited escrow funds in accordance with established policies and procedures.
• Create and implement an outreach plan and enroll FSS participant families, maintaining at least the minimum number (25 participants) to be served per the NOFO award at Belt Atlantic and Blue Ridge.
• Identify gaps in service and problem solve to determine how to meet the needs.
• Collaborate with the PCC to focus on providing residents with access to supportive services either onsite or through referral in areas such as training programs, GED classes, housing counseling, and homebuyer training.
• Coordinate regular meetings with Program Coordinating Committee (PCC) members.
• Monitor the progress of participants, promote opportunities for them to increase their income and address and eliminate barriers to advancement and graduation.
• Document resident benchmarks in goal achievement.

Requirements

• Knowledge of Yardi, Property Management databases, ResidentConnect is a plus.
• Bilingual in English and dominant language of minority in community i.e., Spanish, Cape Verdean, Haitian Creole, Mandarin Chinese, Russian, etc. is a plus.
• Excellent communication, organization, problem-solving and writing skills.
• Experience working with youth and families and issues relating to workforce development, youth enrichment, education and asset building.
• Proficiency with MS Excel, PowerPoint, Word, Outlook and other computer programs.
• Ability to understand and respect values, attitudes, and beliefs that differ across cultures and to respond appropriately to these differences with residents in planning, implementing, and evaluating programs and services.
• Capable of building and maintaining positive relationships with a wide variety of stakeholders, including but not limited to, residents, senior staff, interns, and community partners.
• Knowledge of federal, state and local policies affecting housing particularly Section 8 Housing Choice Voucher (HCV) and FSS program is a plus.
• Ability to collect, track and understand data in order to assess programs and partnerships and inform strategies.
• Communicate clearly, both in writing and orally.
• Knowledge of the local organizations and programs that can assist FSS participants and help provide for the financial literacy, asset building, job development and coaching needs of the residents.
• Skill in performing motivational interviewing with participants in order to help participants set goals and track follow-up progress.

Benefits

• Access to an Employee Assistance Program (EAP),Childcare & Eldercare Support, Career Development and Advancement Opportunities… and more!
• Work-Life Balance. On top of offering 13 paid holidays per year, we have an attractive paid time off policy that includes vacation days, personal days, sick time, wellness days, summer flex time, volunteer days and early close Fridays.
• Retirement planning. We offer a 401k program with a company match.
• 100% Company-Paid Life Insurance. With affordable options to elect voluntary life, critical illness, hospital care or accidental injury coverage.
• Health & Wellness Benefits. We offer plans for quality medical, dental, and vision coverage to all employees regularly scheduled to work a minimum of 24 hours or more per week. HSA/FSA options are also available.

Training + Development

Interview process

Visa Sponsorship

Security clearance