Mobile Dispatcher

Description

• Rotating 12 hour shifts that start at 6:00AM and 6:00 PM
• Work effectively within a team environment and other work groups to accomplish organizational goals
• Manage and modify gas and electric service orders
• Work overtime including evenings and weekends in response to acute service needs
• Ensure all actions are consistent with NorthWestern Energy's values, mission, and strategic business objectives
• Assure positive working relationships with technicians, Controllers, and field crews/management
• Complete required trainings and monthly meetings
• Dispatcher calls will be subject to call monitoring with a priority goal of achieving customer satisfaction
• Perform required shift work to include days, weekends, nights, holidays and call outs
• Demonstrate and maintain a good safety record
• Assure cost effective use of resources by communicating/coordinating with Distribution Operations Controllers and area Supervisors

Requirements

• Must possess strong interpersonal communication skills
• Ability to plan and prioritize dispatching responsibilities
• Demonstrate proficiency with the computer software and web applications necessary to conduct daily workflow dispatching processes
• High school diploma or equivalent, advanced education is preferred
• Ability to perform basic math functions
• Demonstrate strong adherence to accuracy, safe work practices/processes, customer service, and attendance
• Good organizational and technical skills are necessary
• High volume dispatching and customer service experience preferred
• All NorthWestern Energy employees are required to adhere to company safety standards and the Code of Business Conduct & Ethics
• Excellent communication skills are required
• Proficient with computers, web applications, and related equipment

Benefits

• Work Schedule Posted 6 months in advance
• Job time is spent in an office environment mostly sitting or standing, using a computer terminal and phones with limited required walking

Training + Development

Interview process

Visa Sponsorship

Security clearance