Mobile Dispatcher at Northwestern Energy in Butte, MT | Kablio
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Mobile Dispatcher
Northwestern Energy
Provides electricity and natural gas to customers in Montana, South Dakota, and Wyoming.
Dispatches gas/electric service orders, coordinates resources, and handles customer support.
8 days ago ago
Entry-level
Full Time
Butte, MT
Office Full-Time
Company Size
2,000 Employees
Service Specialisms
Energy Services
Utility Operations
Energy Distribution
Grid Management
Sustainability Services
Energy Efficiency Programs
Electricity Generation
Renewable Energy Solutions
+2 more
Sector Specialisms
Electric Utility
Natural Gas Utility
Natural Gas Pipeline
Propane Utility
Energy
Renewable Energy
Solar
Wind
+11 more
Role
Description
service orders
dispatcher calls
resource coordination
safety
teamwork
customer satisfaction
Rotating 12 hour shifts that start at 6:00AM and 6:00 PM
Work effectively within a team environment and other work groups to accomplish organizational goals
Manage and modify gas and electric service orders
Work overtime including evenings and weekends in response to acute service needs
Ensure all actions are consistent with NorthWestern Energy's values, mission, and strategic business objectives
Assure positive working relationships with technicians, Controllers, and field crews/management
Complete required trainings and monthly meetings
Dispatcher calls will be subject to call monitoring with a priority goal of achieving customer satisfaction
Perform required shift work to include days, weekends, nights, holidays and call outs
Demonstrate and maintain a good safety record
Assure cost effective use of resources by communicating/coordinating with Distribution Operations Controllers and area Supervisors
Requirements
computer
web apps
high school
dispatching
customer service
safety
Must possess strong interpersonal communication skills
Ability to plan and prioritize dispatching responsibilities
Demonstrate proficiency with the computer software and web applications necessary to conduct daily workflow dispatching processes
High school diploma or equivalent, advanced education is preferred
Ability to perform basic math functions
Demonstrate strong adherence to accuracy, safe work practices/processes, customer service, and attendance
Good organizational and technical skills are necessary
High volume dispatching and customer service experience preferred
All NorthWestern Energy employees are required to adhere to company safety standards and the Code of Business Conduct & Ethics
Excellent communication skills are required
Proficient with computers, web applications, and related equipment
Benefits
Work Schedule Posted 6 months in advance
Job time is spent in an office environment mostly sitting or standing, using a computer terminal and phones with limited required walking
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
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Company
Overview
Serving customers across Montana, South Dakota, and Wyoming with reliable electricity and natural gas services.
A regional utility company focused on providing sustainable energy solutions to homes and businesses.
Committed to innovation in energy transmission, distribution, and generation, continually upgrading infrastructure.
Engages in a variety of energy-related projects, from renewable energy development to advanced grid technologies.
Has a long history of investing in the communities it serves and providing energy solutions that power local economies.
Focused on ensuring energy reliability while transitioning towards more sustainable energy sources, including renewables.
Pioneering initiatives in reducing operational costs while maintaining high safety and environmental standards.
Culture + Values
Safety is our top priority.
We operate with integrity and transparency.
We are committed to being environmentally responsible.
We are accountable for our actions and results.
We work together to foster a culture of collaboration and trust.
We value innovation and continuous improvement.
Environment + Sustainability
Committed to reducing its carbon footprint and enhancing its renewable energy portfolio.
Improving energy efficiency in operations and grid management.
Inclusion & Diversity
NorthWestern Energy is dedicated to creating an inclusive and diverse workforce.
The company actively supports gender diversity through mentorship, professional development, and leadership opportunities.
NorthWestern Energy tracks and reports diversity metrics as part of its commitment to inclusivity.
Articles
About Us
Careers at Northwestern Energy
Community Involvement
34% Female Workforce
Diversity in Workforce
Percentage of women in the workforce reflects the company's commitment to gender diversity.
2050
Net-zero Target
The company aims to achieve net-zero emissions by 2050, marking a significant commitment to combating climate change.
1,100 MW
Renewable Energy Capacity
NorthWestern Energy's renewable energy capacity reached 1,100 MW in 2021, showcasing its growing investment in clean energy sources.