Customer Relations & Accounts Receivable Supervisor

Description

• Communicate with internal and/or external customers and various units regarding collection issues
• Enlist the efforts of management when necessary to accelerate the collection process
• Collaborate with the Customer Relations team to complete tasks in a timely manner
• Establish and maintain effective and cooperative working relationships with customers
• Follow work process to communicate and collaborate with employees at all levels
• Perform training as requested
• Supervise the Customer Relations & Accounts Receivable Account Specialists
• Facilitate invoice dispute resolution discussions with the customer, the Field, and the local Customer Relations team
• Assign work to review customer receivables and coordinate payment resolution
• Conduct performance evaluations according to organization guidelines
• Reduce the delinquency for assigned accounts to achieve organizational goals
• Oversee timely and accurate daily cash application
• While performing duties of this job, the employee is regularly required to talk or hear

Requirements

• 3-5 years collections experience preferred
• Primarily sedentary or working at a desk
• High school diploma or GED required
• Problem-solving skills
• The employee frequently is required to stand, walk, or reach with hands and arms
• Excellent verbal and written communication
• Intense focus on accuracy and attention to detail; organized
• Proficiency with Microsoft Office Suite Products (Excel, Word)
• Strong customer service skills
• Experience with Microsoft Great Plains and D365 software preferred
• Basic knowledge of accounting principles and terminology; strong math skills
• Outgoing & assertive personality – not afraid to approach individuals
• Occasionally lift and move 10 -25 pounds
• Critical thinking skills
• Proficient literacy

Benefits

• 40-hour work week

Training + Development

Interview process

Visa Sponsorship

Security clearance