Communicate with internal and/or external customers and various units regarding collection issues
Enlist the efforts of management when necessary to accelerate the collection process
Collaborate with the Customer Relations team to complete tasks in a timely manner
Establish and maintain effective and cooperative working relationships with customers
Follow work process to communicate and collaborate with employees at all levels
Perform training as requested
Supervise the Customer Relations & Accounts Receivable Account Specialists
Facilitate invoice dispute resolution discussions with the customer, the Field, and the local Customer Relations team
Assign work to review customer receivables and coordinate payment resolution
Conduct performance evaluations according to organization guidelines
Reduce the delinquency for assigned accounts to achieve organizational goals
Oversee timely and accurate daily cash application
While performing duties of this job, the employee is regularly required to talk or hear
Requirements
microsoft office
great plains
dynamics 365
accounting
high school
collections
3-5 years collections experience preferred
Primarily sedentary or working at a desk
High school diploma or GED required
Problem-solving skills
The employee frequently is required to stand, walk, or reach with hands and arms
Excellent verbal and written communication
Intense focus on accuracy and attention to detail; organized
Proficiency with Microsoft Office Suite Products (Excel, Word)
Strong customer service skills
Experience with Microsoft Great Plains and D365 software preferred
Basic knowledge of accounting principles and terminology; strong math skills
Outgoing & assertive personality – not afraid to approach individuals
Occasionally lift and move 10 -25 pounds
Critical thinking skills
Proficient literacy
Benefits
40-hour work week
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
has built a reputation as a leader in delivering safety solutions across critical sectors.
was founded with a focus on industrial and construction safety and quickly expanded to serve diverse industries, including energy, marine, and utilities.
has a deep understanding of high-risk environments and is synonymous with providing workforce safety services for large-scale infrastructure projects.
typically manages safety on major industrial plants, energy projects, marine operations, and transport infrastructure.
specializes in sectors like heavy civil engineering and energy, focusing on preventing accidents and ensuring safe working conditions.
has a track record of collaborating with large corporations to mitigate risks on complex, high-stakes projects.
Culture + Values
Valuing safety above all else, making sure it’s ingrained in every aspect of our work.
Acting with integrity and honesty, maintaining a high standard of ethics in all our dealings.
Striving for excellence in every task and committing to continuous improvement.
Working as a team, leveraging each other’s strengths to achieve our common goals.
Being dedicated to providing high-quality service and solutions that exceed customer expectations.
Environment + Sustainability
2030 Target
Net Zero Emissions
Committed to achieving carbon neutrality by 2030 through strategic operational changes and improvements.
We focus on improving energy efficiency across all operations and have already made significant strides in reducing energy consumption.
We prioritize sourcing materials and equipment from sustainable suppliers that align with our environmental values.
We actively work to minimize waste and maximize recycling across all sites.
Inclusion & Diversity
40% Leadership by Women
Gender Representation
The company maintains a gender-diverse workforce with significant representation of women in leadership roles.
Implement hiring practices that ensure equal opportunity for all candidates, regardless of gender, ethnicity, or background.
Support employee-led groups that promote inclusion and celebrate diversity within the company.
Provide regular diversity training to ensure all employees understand and contribute to an inclusive workplace.