IT Technical Support Engineer
Savills Middle East
Maintain and optimize networking, servers, cloud infrastructure, and provide IT support.
10 days ago ago
Intermediate (4-7 years), Experienced (8-12 years), Junior (1-3 years)
Full Time
Dubai, Dubai, United Arab Emirates
Office Full-Time
Company Size
6,000 Employees
Service Specialisms
Property Management
Valuations
Investment Advisory
Research
Agency
Capital Markets
Leasing
Development
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Healthcare
Leisure
Role
What you would be doing
server maintenance
network security
cloud setup
performance monitoring
virtualisation
incident resolution
- Maintenance: Regularly updating server software, applying patches, and ensuring hardware is functioning optimally.
- Security Implementation: Applying network security measures, such as VPNs, intrusion detection systems, and regular updates, to safeguard against cyber threats.
- Provide support for Savills core applications/services.
- Review the audio-visual function and provide support and improvements.
- Cloud Setup: Configuring cloud platforms such to align with the organisation's operational goals.
- Documentation: Keeping detailed records of network architecture, configurations, and changes for future reference.
- Security: Implementing cloud security protocols, including encryption, identity access management, and compliance checks.
- Successfully follow the agreed ITIL processes and procedures, whilst continually reviewing to find improvements to the current incident and service request processes.
- Answering queries related to software, hardware, or network issues.
- Ensure the resolution of all IT incidents and service requests within agreed Service Level Agreement (SLA).
- Provide support for all remote working services.
- Monitoring: Ensuring cloud systems are performing optimally, with proper resource allocation and utilisation tracking.
- Performance Optimisation: Monitoring server performance and recommending upgrades or modifications as necessary.
- Monitoring Performance: Using network monitoring tools to ensure consistent connectivity and identifying bottlenecks or anomalies.
- Involved in desktop and laptop build process.
- Virtualisation: Managing virtual servers and environments to enhance scalability and efficiency.
- Responsible for IT knowledge management to ensure the necessary information up to date and is available to the right people at the right time.
- Ensuring the smooth operation of communication systems such as email and messaging platforms.
- Deployment: Installing and configuring servers to meet the organisation's data processing and storage needs.
- Configuration and Management: Setting up routers, switches, firewalls, and other network hardware to support a stable and secure network.
What you bring
microsoft azure
windows server
tcp/ip
cisco meraki
itil
ccna
- Ability to diagnose complex issues and implement effective solutions promptly.
- Experience in server operating systems (Windows Server), and cloud platforms (Microsoft Azure).
- Proficiency in network protocols (TCP/IP, DNS, DHCP), anf familiarity or exposure to network appliances such as Cisco Meraki, HPE Aruba, Extreme Networks (formerly Aerohive) and Fortigate firewalls.
- Troubleshooting: Diagnosing and resolving network issues such as connectivity disruptions or hardware failures.
- A strong IT Service management background, managing and measuring ITIL processes such as SLA’s, Incident, Change Management, Problem management, Asset and Configuration Management and IT Service reporting (ITILv4 Foundation certified desirable but not essential).
- Strong interpersonal skills to articulate technical concepts to non-technical staff and collaborate with IT teams.
- Industry-recognised certifications such as CCNA, MCSE/MCSA, Microsoft Azure Administrator (AZ-104), Microsoft Azure Security Engineer (AZ-500), or equivalent.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
1855 Founded
Year Founded
Refers to the year the company was established.
60+ Countries
Global Presence
Indicates the extensive geographic reach of their services.
- Globally recognized real estate services provider.
- Deliver comprehensive real estate solutions worldwide.
- Specializes in a diverse range of services including property management, consultancy, and transaction advisory.
- Expertise spans across multiple sectors like residential, commercial, industrial, and retail.
- Notable for delivering high-end, complex projects, helping clients navigate dynamic market conditions.
- Has built a strong reputation for offering innovative solutions in real estate investment and development.
- Focus on both local expertise and global reach makes it a leader in the real estate market.
- Known for high-profile involvement in landmark developments and large-scale urban regeneration projects.
- A company is nothing without a strong culture.
- We actively foster an inclusive workplace – aiming to attract diverse talent, develop and support our people, and always lead by example.
- People are at the heart of our business.
- We always seek to add value while working to minimise our impact on the environment and engage positively with our local communities.
72% reduction
Scope 1 & 2 emissions by 2030
A significant reduction in greenhouse gas emissions for operational activities compared to a 2019 baseline.
48% renewable electricity
Purchased in offices (2024)
A notable share of electricity sourced from renewable energy sources in office operations.
84 certifications
Green Building across offices
Offices have achieved recognition for sustainable building practices and energy efficiency.
31.6% reduction
Scope 1 & 2 emissions vs 2019 baseline (2024)
Progress made toward reducing emissions from operational activities, aligned with long-term goals.
- Electricity purchased from renewable sources reached ~48% in offices (2024)
- 84 Green Building certifications in place across offices
- Committed to achieving net-zero carbon emissions for Scopes 1 & 2 by 2030 and for Scope 3 by 2040
- Recognised/committed under Race to Zero, Business Ambition for 1.5 °C, TCFD, CDP, FTSE4Good indices
- 69 environmental events held across global offices in 2024
55% workforce, 40% senior
Global Gender Statistics
Women make up approximately 55% of the global workforce and 40% of senior leadership roles.
- Actively foster an inclusive workplace, aiming to attract diverse talent, develop and support our people, and always lead by example.
- Aligned with UN SDG Goal on Gender Equality.
- Specific Middle East data unavailable—global targets include increasing female representation at senior levels year-on-year.
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