Solutions Specialist at Plentific in London, England, United Kingdom | Kablio

Role

Description

product configuration

quality assurance

customer workshops

performance monitoring

documentation

training

Develop a strong technical understanding of the product to support tailored implementations
Ensuring Quality Assurance of the Solution such as product development testing alongside functional requirements for our clients
You’ll also use your knowledge and expertise to support internal teams across the business as needed
Conducting and contributing to webinars and user groups based on the Solution
You'll work closely with customers to understand their requirements, run workshops to gather and refine needs, and identify the most effective way to implement our software product and integrations to meet those requirements
Configure customer instances of the product, including setup, settings, and content
In addition, you’ll support existing customers by monitoring performance and working with them to enhance their implementation through new features, configurations, and ongoing improvements
In addition to working directly with customers to define and implement their requirements, you'll work alongside project managers and developers to ensure successful delivery of the product in line with those requirements
Involvement in creating documentation and providing training

Requirements

jira

confluence

agile

api

housing systems

data analysis

Customer engagement & communication – Ability to confidently engage with customers, run workshops, and translate business needs into technical requirements.
Customer success mindset – Focused on customer satisfaction, performance monitoring, and continuous improvement
Business analysis – Skilled at gathering, understanding, and documenting requirements
Experience in the social housing or local government sectors
Strong written and verbal communication skills - you’ll need to be in regular contact with key stakeholders
Creative problem-solving – Ability to think laterally to design effective, sometimes bespoke, integration and implementation solutions
Experience working in a technical environment / software development environment
Training delivery – Experience supporting user onboarding or delivering training sessions.
Sector knowledge – Good understanding of the housing sector, especially responsive repairs and associated operational processes
Technical aptitude – Strong understanding of software systems, integration principles, and configuration (e.g. API usage, system settings, data structures)
Agile delivery experience – Comfortable working in agile or iterative project environments.
Experience with Jira and Confluence tools
Self-management – Organised, proactive, and able to manage multiple projects or tasks concurrently.
Basic data analysis – Ability to monitor performance and suggest data-driven improvements.
Documentation – Ability to create clear implementation notes, guides, or training materials
Experience with housing management systems (e.g. Civica, Northgate, Capita)
Software implementation – Experience configuring and deploying software products to meet customer needs.

Benefits

Pension scheme
Enhanced parental leave
Learning management system powered by Udemy
Season ticket loan, Cycle to work, Electric vehicle and Techscheme programs
Private health care for you and immediate family members with discounted gym membership, optical, dental and private GP
Employee assistance program
Company-sponsored lunches, dinners and social gatherings
Flexible working environment including the option to work abroad
Company volunteering day and charity salary sacrifice scheme
Work abroad scheme
25 days annual holiday
Fully stocked kitchen with drinks, snacks, fruit, breakfast cereal etc.
Life insurance (4x salary)
Referral bonus and charity donation if someone you introduce joins the company
A competitive compensation package

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Bridging the gap between property management and technology, the platform revolutionizes facilities management.
With a robust platform, operations are simplified, optimizing workflows across residential, commercial, and industrial sectors.
The flagship software integrates seamlessly, providing efficient tools for property management and maintenance.
Expanding globally, the company provides innovative solutions tailored to the specific needs of the built environment.
Specialized in optimizing cost, compliance, and quality within property and facilities management, the approach reshapes the industry’s property management practices.
Solutions are used across numerous sectors, streamlining operations with real-time reporting, service management, and contractor coordination.
Growing influence transforms property management by offering smarter, more scalable solutions for everyday facilities management challenges.

Culture + Values

Customer obsession: We are passionate about creating better outcomes for our customers.
Innovation: We foster a culture of continuous improvement and innovation, embracing new technologies and ideas.
Collaboration: We work together as one team, sharing knowledge and resources to achieve shared goals.
Integrity: We act with integrity, ensuring honesty and fairness in all of our relationships and decisions.
Ownership: We take responsibility for our actions, leading with accountability and transparency.

Environment + Sustainability

By 2030

Net-Zero Target

Aim to achieve net-zero carbon emissions by the year 2030.

Committed to reducing environmental impact through various sustainability initiatives.
Focused on decreasing energy consumption and enhancing operational efficiency.
Working to minimize waste and adopt circular economy principles in the supply chain.

Inclusion & Diversity

Plentific is committed to building a diverse and inclusive workplace.
The company has set specific targets for gender diversity in its leadership roles and across all departments.
Plentific tracks and reports on diversity metrics to ensure progress towards its inclusion goals.
They have implemented various programs to support women in leadership and to provide equal opportunities for all employees.

Articles

Careers

About Us

Role

Description

product configuration

quality assurance

customer workshops

performance monitoring

documentation

training

Develop a strong technical understanding of the product to support tailored implementations
Ensuring Quality Assurance of the Solution such as product development testing alongside functional requirements for our clients
You’ll also use your knowledge and expertise to support internal teams across the business as needed
Conducting and contributing to webinars and user groups based on the Solution
You'll work closely with customers to understand their requirements, run workshops to gather and refine needs, and identify the most effective way to implement our software product and integrations to meet those requirements
Configure customer instances of the product, including setup, settings, and content
In addition, you’ll support existing customers by monitoring performance and working with them to enhance their implementation through new features, configurations, and ongoing improvements
In addition to working directly with customers to define and implement their requirements, you'll work alongside project managers and developers to ensure successful delivery of the product in line with those requirements
Involvement in creating documentation and providing training

Requirements

jira

confluence

agile

api

housing systems

data analysis

Customer engagement & communication – Ability to confidently engage with customers, run workshops, and translate business needs into technical requirements.
Customer success mindset – Focused on customer satisfaction, performance monitoring, and continuous improvement
Business analysis – Skilled at gathering, understanding, and documenting requirements
Experience in the social housing or local government sectors
Strong written and verbal communication skills - you’ll need to be in regular contact with key stakeholders
Creative problem-solving – Ability to think laterally to design effective, sometimes bespoke, integration and implementation solutions
Experience working in a technical environment / software development environment
Training delivery – Experience supporting user onboarding or delivering training sessions.
Sector knowledge – Good understanding of the housing sector, especially responsive repairs and associated operational processes
Technical aptitude – Strong understanding of software systems, integration principles, and configuration (e.g. API usage, system settings, data structures)
Agile delivery experience – Comfortable working in agile or iterative project environments.
Experience with Jira and Confluence tools
Self-management – Organised, proactive, and able to manage multiple projects or tasks concurrently.
Basic data analysis – Ability to monitor performance and suggest data-driven improvements.
Documentation – Ability to create clear implementation notes, guides, or training materials
Experience with housing management systems (e.g. Civica, Northgate, Capita)
Software implementation – Experience configuring and deploying software products to meet customer needs.

Benefits

Pension scheme
Enhanced parental leave
Learning management system powered by Udemy
Season ticket loan, Cycle to work, Electric vehicle and Techscheme programs
Private health care for you and immediate family members with discounted gym membership, optical, dental and private GP
Employee assistance program
Company-sponsored lunches, dinners and social gatherings
Flexible working environment including the option to work abroad
Company volunteering day and charity salary sacrifice scheme
Work abroad scheme
25 days annual holiday
Fully stocked kitchen with drinks, snacks, fruit, breakfast cereal etc.
Life insurance (4x salary)
Referral bonus and charity donation if someone you introduce joins the company
A competitive compensation package

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Bridging the gap between property management and technology, the platform revolutionizes facilities management.
With a robust platform, operations are simplified, optimizing workflows across residential, commercial, and industrial sectors.
The flagship software integrates seamlessly, providing efficient tools for property management and maintenance.
Expanding globally, the company provides innovative solutions tailored to the specific needs of the built environment.
Specialized in optimizing cost, compliance, and quality within property and facilities management, the approach reshapes the industry’s property management practices.
Solutions are used across numerous sectors, streamlining operations with real-time reporting, service management, and contractor coordination.
Growing influence transforms property management by offering smarter, more scalable solutions for everyday facilities management challenges.

Culture + Values

Customer obsession: We are passionate about creating better outcomes for our customers.
Innovation: We foster a culture of continuous improvement and innovation, embracing new technologies and ideas.
Collaboration: We work together as one team, sharing knowledge and resources to achieve shared goals.
Integrity: We act with integrity, ensuring honesty and fairness in all of our relationships and decisions.
Ownership: We take responsibility for our actions, leading with accountability and transparency.

Environment + Sustainability

By 2030

Net-Zero Target

Aim to achieve net-zero carbon emissions by the year 2030.

Committed to reducing environmental impact through various sustainability initiatives.
Focused on decreasing energy consumption and enhancing operational efficiency.
Working to minimize waste and adopt circular economy principles in the supply chain.

Inclusion & Diversity

Plentific is committed to building a diverse and inclusive workplace.
The company has set specific targets for gender diversity in its leadership roles and across all departments.
Plentific tracks and reports on diversity metrics to ensure progress towards its inclusion goals.
They have implemented various programs to support women in leadership and to provide equal opportunities for all employees.

Articles

Careers

About Us