Business Process Analyst II

Henderson Engineers

Providing innovative engineering solutions for buildings, infrastructure, and energy projects.

Mid-level analyst enabling digital workflows and platform integration for design tech.

15 days ago ago

Intermediate (4-7 years)

Full Time

Kansas City, MO

Office Full-Time

Company Size

500 Employees

Service Specialisms

Mechanical engineering

Electrical engineering

Plumbing engineering

Fire and life safety

Refrigeration

Telecom

Security

Acoustics

Sector Specialisms

Business

Community

Health

Retail

Venue

Grocery & Distribution

Role

What you would be doing

tier2 support

template development

platform testing

automation scripts

rollout planning

process mapping

Delivers targeted training to teams or user groups based on workflows or tools.
Synthesizes user feedback related to tool functionality or interface design.
Participates in cross-functional enablement projects with other Applications team members and support teams.
Responds to Tier 2/3 user support requests and troubleshoot for assigned platform-specific issues.
Serves as a point of contact for assigned platforms or disciplines.
Contributes to application inventory and performs the development and maintenance of templates, scripts, and automations.
Executes testing of platform updates, integrations, and new features.
Identifies recurring user issues and recommend scalable improvements to existing resources.
Develops enablement resources such as tip sheets, demos, recorded walkthroughs and FAQ guides.
Collaborates with teams to identify inefficiencies and suggests more effective tool usage practices.
Supports onboarding and peer learning for newer team members.
Communicates the “why” behind workflows, and platform changes in ways that support team understanding and buy-in.
Documents workflows and surfaces pain points using interviews, shadowing, or feedback loops.
Joins project or team meetings to understand workflow needs and share tool guidance.
Facilitates rollout planning and configuration review for assigned platforms.
Seeks and applies feedback from senior team members to improve performance and knowledge.
Maintains and evolves templates, standards, and configuration guidance
Guides process mapping and builds solutions aligned with platform capabilities.

What you bring

revit

bluebeam

power platform

dynamo

python

bachelor's

Shares working knowledge through team huddles, documentation, discussions, informal training moments or recorded walkthroughs.
Experience supporting teams through tool enablement, workflow documentation, and targeted training to improve platform effectiveness strongly encouraged.
Certifications encouraged but not required (Autodesk, Microsoft Power Platform, Bluebeam, ClickUp).
Background in BIM workflows, digital project coordination, or business technology is a plus.
Bachelor’s degree in architecture, engineering, design technology, or a related field preferred with 4 – 6 years of typical total experience, or 7 – 9 years of experience without a degree in a relevant field.
Working knowledge of scripting tools (e.g., Dynamo, Python, Power Automate) required
Advanced proficiency in core platforms (e.g., Revit, Bluebeam, ClickUp, Teams, Microsoft Power Platform) with the ability to support and adapt workflows to project or team-specific needs.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

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Visa Sponsorship

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Security clearance