Business Development Manager, SA/NT

Description

• Ensure the working environment is safe at all times and activities conducted are safe and don't harm self or others.
• Supports Company objectives in accordance with ISO 9001 quality accreditation.
• Resolves customer complaints and dispute resolution.
• Identify and evaluate Aftermarket opportunities and understand customer requirements for Industrial Sales and Aftermarket business units
• Provide support to Customer Service Manager, Sales Specialists, Internal Personnel and External Customers.
• Maintain knowledge of day to day market development and accurately assess and evaluate new business opportunities
• Supports Company objectives relating to environment, health and safety.
• Identify key accounts and targets and ensure effective account management of the customers’ business & proactive targeting for additional service work in conjunction with the local service managers.
• Determines the market possibilities for new aftermarket products, developing these and extending the market for established products.
• Implement the processes, initiatives and roll out of Gardner Denver Service and Spares programs. Key task of signing service contracts with new customers and key accounts as well as converting existing customers onto long term service and maintenance plans.
• Offer assistance and explanation when difficulties arise, ensure complaints are followed up and that satisfactory solutions are obtained.
• Produce weekly /monthly reports to management.
• Taking a leading role in safety risk assessment and audit.
• Maintain and develop close relationships with key accounts and ensure their requirements are being met wherever possible.
• Appraise the current and planned customer needs and advise on the suitable application of products and/or services with a high level of Customer Satisfaction in line with the company Net Promotor Score (NPS).
• Establish Voice of Customer orientated surveys to drive customer satisfaction and retention.
• Implement procedures for safety of others through the appropriate operation of equipment before ascertaining correct procedures and usage of personal (e.g. safety glasses etc.) and technical equipment.
• Eliminate risks in the working environment by conducting housekeeping, conducting risk assessments and working with the line manager to eliminate or at least mitigate the hazards.

Requirements

• Ability to meet deadlines and organise work priorities.
• Willingness to travel as required.
• Demonstrated ability to undertake research and make contact with new prospective clients
• Self-starter, able to work under time constraints, detail-oriented.
• Demonstrated analytical skills.
• Highly developed organisational skills.
• Demonstrated PC Skills (SAP, Excel, Word, PowerPoint and databases).
• Demonstrated verbal and written communication skills.
• Prior experience in a business development role with a hunter mentality
• Able to work on agreed initiatives with minimal support.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance