AR & Rental Coordinator Manager

Description

• Ensure accurate and timely billing for a portfolio of 2,000+ active rental contracts.
• Lead, mentor, and develop a team of approximately six (6) team members, including Accounts Receivable Specialists and Rental Coordinator Supervisors.
• Lead continuous improvement efforts, including standardized rental coordinator procedures, customer setup benchmarks, and KPI development.
• Assist with customer setup, sales tax exemptions, credits, and reconciliation of sales tax transactions through AvaTax.
• Ensure compliance with customer credit policies, sales tax requirements, and SOX-like internal controls.
• Process customer credit card payments and remote check deposits as needed.
• Serve as the primary escalation point for complex customer billing and account issues.
• Oversee the end-to-end rental billing lifecycle, including contract setup, invoicing, variable rental rates, fuel surcharges, delivery and pick-up fees, damage waivers, and off-rent processing.
• Manage AR aging, unapplied cash, short payments, chargebacks, refunds, write-offs, and daily cash reporting.
• Oversee daily cash application activities, ensuring all incoming payments (ACH, wire, check, lockbox, and credit card) are posted accurately within 24 hours.
• Partner closely with Sales, Operations, and Field Service teams to quickly resolve billing disputes and support customer retention.
• Drive process improvements, internal controls, and automation initiatives to increase efficiency and scalability.
• Support audits, compliance initiatives, budgeting, and forecasting activities.

Requirements

• Ability to manage multiple priorities simultaneously while maintaining accuracy and attention to detail.
• Strong analytical, critical thinking, and problem-solving skills.
• Strong communication and collaboration skills with the ability to work cross-functionally.
• Strong working knowledge of accounts receivable, billing processes, and rental coordination operations.
• Experience working with ERP systems and Microsoft Office applications; Infor experience preferred.
• Advanced proficiency in Microsoft Excel, Word, and PowerPoint in a large data-set environment.
• Willingness and ability to travel up to approximately 20%.
• Bachelor’s degree in a business-related field with 3–5 years of relevant experience, or an Associate’s degree with 10+ years of experience in accounts receivable, billing, or order entry roles.

Benefits

• Employee discount programs
• Health, vision, and dental insurance
• Competitive salary with quarterly bonus opportunities
• Company-paid life insurance
• Paid time off (vacation, sick days, and holidays)
• 401(k) with company match
• Career growth and leadership development opportunities

Training + Development

Interview process

Visa Sponsorship

Security clearance