Customer Support Specialist at Redaptive in Denver, CO | USD70,000-90,000 | Kablio

Role

Description

order management

inventory tracking

sla management

escalation handling

customer communication

continuous improvement

Proactive Communication: Keep customers informed about status updates, delays, and resolutions to foster transparency and trust.
Troubleshooting & Conflict Resolution: Handle escalations and difficult situations with professionalism and resolve issues efficiently while maintaining customer trust.
Cross-Team Collaboration: Work closely with Sales, Customer Operations, and Technology teams to resolve issues, improve workflows, and optimize customer satisfaction.
Drive Results & Meet SLAs: Consistently meet or exceed service level agreements (SLAs) by prioritizing tasks, managing workload effectively, and ensuring prompt follow-up.
Continuous Improvement: Identify opportunities to enhance service quality and streamline processes, even during challenging situations.
Customer First Focus: Deliver exceptional support to our customers by addressing inquiries, resolving issues efficiently, and exceeding expectations.
Order & Inventory Oversight: Support the end-to-end order management process, including processing orders, tracking shipments, and managing inventory to ensure on-time delivery.

Requirements

salesforce

microsoft suite

tableau

3-6 years

troubleshooting

problem solving

Proven ability to troubleshoot technical and operational issues under pressure.
Experience providing support to the lighting, HVAC, electrical, building engineering, metering, or other related industry preferred.
Self-starter who can work independently and collaboratively.
Prioritizes team success through authenticity, empathy, and humility.
Experience with Salesforce and Microsoft Suite is highly preferred.
Experience meeting tight SLAs and managing competing priorities.
Strong communication skills—both written and verbal—with a customer-first mindset.
Proficiency in CRM tools (e.g., Salesforce) and data/reporting tools (e.g., Tableau, Excel).
Action-Oriented Problem Solving: Troubleshoot complex issues quickly, especially when times get tough, and provide clear, effective solutions.
Comfortable working in a dynamic environment and handling ambiguity.
3-6 years of customer service or support experience, preferably in a fast-paced environment.
Highly organized with excellent attention to detail.

Benefits

6% 401(k) match with immediate vesting
Flexible Spending Accounts: healthcare and dependent care
Expected annual salary: $70,000 - $90,000 (subject to adjustment for relevant experience, skills, geo location)
Flexible Time Off
Equity plan participation
Annual bonus, subject to company and individual performance
Company-subsidized benefits: medical, dental, vision, life insurance

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded to help organizations maximize energy savings and improve operational efficiency.
Leverages cutting-edge technology and analytics to implement energy-efficient solutions.
Focuses on creating tailored energy management strategies across diverse sectors.
Works with large enterprises, helping them reduce carbon footprints and operational costs.
Key projects include building energy optimizations, real-time monitoring systems, and retrofitting facilities.
Offers expertise in the deployment of energy management systems, and large-scale energy audits.
Utilizes a performance-based approach, where savings generated fund improvements over time.
Redaptive's solutions span energy-efficient lighting, HVAC systems, building automation, and more.
The company has a global presence, collaborating with key clients in commercial, industrial, and utility sectors.

Culture + Values

N/A – Redaptive does not publicly list official culture statements or values on their site or LinkedIn.

Environment + Sustainability

2.3M Metric Tons

CO₂ Emissions Reduction

Achieved cumulative reductions of 2.3 million metric tons of CO₂ through energy efficiency projects.

$400M Savings

Energy Cost Reductions

Generated $400 million in energy savings for clients through innovative Energy-as-a-Service solutions.

100M Equity Raise

Cleantech Investment

Secured $100 million in equity funding in October 2024 to accelerate net-zero initiatives.

150K Machines Monitored

Energy Efficiency Scale

Operates a network monitoring 150,000 machines and 3,000 buildings for energy optimization.

Recognized as a Global Cleantech 100 company in 2022 for advancing emissions reductions toward net zero.
Supports clients in achieving carbon neutrality through long-term Energy-as-a-Service contracts (5–15 years).
Institutional clients, including the Institute for Advanced Study, have realized annual reductions of 3,200 t CO₂, 2.83 M kWh, and 226k therms via advanced energy systems.

Inclusion & Diversity

No publicly available DEI strategy or outcomes; gender or diversity statistics are not published.

Articles

Careers

About Us

Contact

Role

Description

order management

inventory tracking

sla management

escalation handling

customer communication

continuous improvement

Proactive Communication: Keep customers informed about status updates, delays, and resolutions to foster transparency and trust.
Troubleshooting & Conflict Resolution: Handle escalations and difficult situations with professionalism and resolve issues efficiently while maintaining customer trust.
Cross-Team Collaboration: Work closely with Sales, Customer Operations, and Technology teams to resolve issues, improve workflows, and optimize customer satisfaction.
Drive Results & Meet SLAs: Consistently meet or exceed service level agreements (SLAs) by prioritizing tasks, managing workload effectively, and ensuring prompt follow-up.
Continuous Improvement: Identify opportunities to enhance service quality and streamline processes, even during challenging situations.
Customer First Focus: Deliver exceptional support to our customers by addressing inquiries, resolving issues efficiently, and exceeding expectations.
Order & Inventory Oversight: Support the end-to-end order management process, including processing orders, tracking shipments, and managing inventory to ensure on-time delivery.

Requirements

salesforce

microsoft suite

tableau

3-6 years

troubleshooting

problem solving

Proven ability to troubleshoot technical and operational issues under pressure.
Experience providing support to the lighting, HVAC, electrical, building engineering, metering, or other related industry preferred.
Self-starter who can work independently and collaboratively.
Prioritizes team success through authenticity, empathy, and humility.
Experience with Salesforce and Microsoft Suite is highly preferred.
Experience meeting tight SLAs and managing competing priorities.
Strong communication skills—both written and verbal—with a customer-first mindset.
Proficiency in CRM tools (e.g., Salesforce) and data/reporting tools (e.g., Tableau, Excel).
Action-Oriented Problem Solving: Troubleshoot complex issues quickly, especially when times get tough, and provide clear, effective solutions.
Comfortable working in a dynamic environment and handling ambiguity.
3-6 years of customer service or support experience, preferably in a fast-paced environment.
Highly organized with excellent attention to detail.

Benefits

6% 401(k) match with immediate vesting
Flexible Spending Accounts: healthcare and dependent care
Expected annual salary: $70,000 - $90,000 (subject to adjustment for relevant experience, skills, geo location)
Flexible Time Off
Equity plan participation
Annual bonus, subject to company and individual performance
Company-subsidized benefits: medical, dental, vision, life insurance

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded to help organizations maximize energy savings and improve operational efficiency.
Leverages cutting-edge technology and analytics to implement energy-efficient solutions.
Focuses on creating tailored energy management strategies across diverse sectors.
Works with large enterprises, helping them reduce carbon footprints and operational costs.
Key projects include building energy optimizations, real-time monitoring systems, and retrofitting facilities.
Offers expertise in the deployment of energy management systems, and large-scale energy audits.
Utilizes a performance-based approach, where savings generated fund improvements over time.
Redaptive's solutions span energy-efficient lighting, HVAC systems, building automation, and more.
The company has a global presence, collaborating with key clients in commercial, industrial, and utility sectors.

Culture + Values

N/A – Redaptive does not publicly list official culture statements or values on their site or LinkedIn.

Environment + Sustainability

2.3M Metric Tons

CO₂ Emissions Reduction

Achieved cumulative reductions of 2.3 million metric tons of CO₂ through energy efficiency projects.

$400M Savings

Energy Cost Reductions

Generated $400 million in energy savings for clients through innovative Energy-as-a-Service solutions.

100M Equity Raise

Cleantech Investment

Secured $100 million in equity funding in October 2024 to accelerate net-zero initiatives.

150K Machines Monitored

Energy Efficiency Scale

Operates a network monitoring 150,000 machines and 3,000 buildings for energy optimization.

Recognized as a Global Cleantech 100 company in 2022 for advancing emissions reductions toward net zero.
Supports clients in achieving carbon neutrality through long-term Energy-as-a-Service contracts (5–15 years).
Institutional clients, including the Institute for Advanced Study, have realized annual reductions of 3,200 t CO₂, 2.83 M kWh, and 226k therms via advanced energy systems.

Inclusion & Diversity

No publicly available DEI strategy or outcomes; gender or diversity statistics are not published.

Articles

Careers

About Us

Contact