Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Consistently upsell food, beverage and promotional items to guests.
Maintain a friendly and warm demeanor at all times.
Answer the telephone according to standards.
Perform cashiering functions by closing checks and preparing end of shift paperwork.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Receive and deliver food and beverage orders and collect payment.
Keep all beverages at least ¾ full (coffee, tea, soda, water, and lemonade).
Ensure overall guest satisfaction.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
Pre-bus all tables removing soiled dishes after each course.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Ensure that tables and side stands are kept stocked, tidy and clean.
Attend all hotel required meetings and trainings.
Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.
Breakdown trays of soiled dishes and linen in the dishroom according to established standards.
Requirements
high school
pos
multitasking
communication
problem solving
fire extinguisher
Must be able to multitask and prioritize departmental functions to meet deadlines.
High School diploma or equivalent and/or experience in a hotel or a related field preferred.
Be familiar with the organization of the Restaurant(s), lounges, and Room Service and know the function of each job position.
Must be able to maintain confidentiality of information.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be able to show initiative, including anticipating guest or operational needs.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Have a thorough knowledge of menus and current specials in applicable outlets.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Be familiar with fire extinguishers, locations and know how to use them.
Medium work-Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Be familiar with the operation of the P.O.S system.
Ability to stand during entire shift.
Must be able to cross-train in other hotel related areas.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to maneuver throughout the dining area while carrying full trays of food & beverages.
Benefits
Flexible and long hours sometimes required.
Training + Development
Information not given or found
Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
Founded 1988
Year Established
The company was established in 1988 and has since grown into a global leader in investment and hospitality management.
Specializes in identifying and unlocking value across the hospitality and real estate sectors.
Has a strong presence in major markets worldwide, with a diverse portfolio spanning luxury, boutique, and extended-stay properties.
Expertise includes hotel operations, development, asset management, and investment strategies.
Approach focuses on strategic acquisitions, partnerships, and repositioning of underperforming assets.
Notable projects include the management of high-end hotels in prime locations, ranging from urban centers to resort destinations.
Known for innovative strategies and the ability to transform and enhance real estate properties.
Continuously leverages market insights and technology to stay at the forefront of the hospitality and real estate industries.
Culture + Values
Commitment to excellence in hospitality
Innovation through technology and operational efficiency
Creating memorable guest experiences
A culture of respect, integrity, and professionalism
Collaborative team environment
Environment + Sustainability
2050
Net Zero Emissions Target
The company aims to achieve net zero carbon emissions by this year, marking a significant milestone in its sustainability journey.
Commitment to reducing carbon footprint
Investment in energy-efficient technologies
Water conservation programs
Sustainable sourcing and waste reduction efforts
Inclusion & Diversity
Focus on creating an inclusive and diverse workforce
Gender balance initiatives, with a focus on leadership roles