Customer Care Manager

Working closely with site teams, subcontractors, and senior management, you will ensure communication is clear, data is accurate, and every customer interaction reflects the company’s commitment to quality.

You will lead a small and dedicated customer care team, managing all aspects of the homeowner journey after completion. From coordinating 7 and 28 day visits to resolving defects and handling escalated complaints, you will be the driving force behind service excellence.

If you are ready to take ownership of the customer journey and help raise the bar for aftersales care in the North East housing sector, we would love to hear from you.

• Producing regular reports and identifying opportunities to enhance customer satisfaction
• Promoting collaboration across site, technical, and construction teams to close out issues efficiently
• Using Clixifix or similar systems to track, report, and improve service performance
• Managing post completion visits and ensuring all customer queries are dealt with promptly
• Visiting sites and customers where needed to support investigations and follow up
• Leading and mentoring the Customer Care team to deliver a responsive and professional service

If you are someone who thrives on delivering a brilliant customer experience and understands what it takes to keep homeowners happy after completion, this could be the next step for you.

✅ A natural relationship builder who leads by example

✅ Calm under pressure and great at juggling multiple priorities

• Full UK driving licence required
• DBS check required
• Strong leadership skills and confidence in managing people and processes
• Proactive, organised, and comfortable in a fast paced environment
• Experience in a Customer Care Manager or similar role within housebuilding or residential construction
• Excellent communication skills, both written and verbal

🏠 Residential Developer | Competitive Salary and Benefits

You Will Fit In If You Are