Systems Support Specialist at Trimble Inc. in Lake Oswego, OR | USD53,212-67,946 | Kablio

Role

Description

customer support

software upgrades

knowledge base

troubleshooting

ai automation

sql administration

Provide telephone, and Internet support to customers who have questions or issues related to system configuration/setup, product functionality (attachments, scanning, printing, exporting), performance and hosted software services.
Assist customers with Viewpoint software client/server environment (software upgrades, migration, and transformation).
Effectively document and develop issues/Knowledge Base Articles and provide feedback from customers for use by Development in research and resolution of defects.
Troubleshoot and solve technical issues including system performance, permissions, connectivity, login issues, and application errors.
Integrate AI into your workflow to automate tasks and improve efficiency.
Provide expertise related to SQL Database Administration (back-ups, maintenance plans, user administration) for all Viewpoint product suites.

Requirements

vmware

sql server

active directory

networking

azure

communication

Experience with Virtual deployments (VMware, Hyper-V, KVM, or similar).
Soft Skills such as Communication, Teamwork, Adaptability, Problem-Solving, Creativity, Work Ethic, Interpersonal Skills, Time Management.
Strong knowledge of SQL Server Database Administration and relational database concepts.
Knowledge of Active Directory, Windows Server administration, managing users, Group Policies, Security and permissions.
Understand networking concepts such as routing, gateways, remote connectivity, and some network administration including VPN configuration.
Demonstrated knowledge of basic networking concepts and terminology.
Experience with tech including: Azure user management, Java, Event Viewer, Salesforce or related ticketing software
Bachelor’s degree or relevant experience, preferably major in computer science or related.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1978

Company Established

Trimble's origins as a provider of high-precision positioning solutions for the GPS market.

Offers integrated solutions across construction, agriculture, and transportation.
Cutting-edge technology streamlines workflows and improves efficiency.
Provides both hardware and software solutions, focusing on automation, geospatial data, and real-time analytics.
Notable projects include smart city infrastructure, autonomous vehicles, and precision farming systems.
Played a key role in developing GPS technology and transforming resource management.
Solutions help achieve higher productivity, safety, and sustainability.

Culture + Values

Create a welcoming environment where everyone can be themselves and grow together.
Encourage intentional growth and humility.
Foster innovation through curiosity and problem-solving.

Environment + Sustainability

1.5°C Alignment

Science-Based Targets

Approved SBTi in 2022 to limit global warming to 1.5 degrees Celsius, in line with the Paris Agreement.

50% Reduction

Scope 1 & 2 Emissions

Target to reduce absolute Scope 1 and 2 greenhouse gas emissions by 50% from a 2019 baseline by 2030.

50% Reduction

Scope 3 Emissions

Aim to cut absolute Scope 3 greenhouse gas emissions by 50% from 2019 levels by 2030, covering fuel, energy, and transportation activities.

100% Renewables

Electricity Source

Commitment to sourcing 100% of electricity from renewable sources annually by 2025.

Operate LEED-gold & silver-certified buildings (Westminster, Colorado) and BREEAM-certified offices (Espoo, Finland) featuring solar panels, rainwater harvesting, EV charging, and heat-pump systems.

Inclusion & Diversity

30%

Female Representation

Percentage of employees globally who are female.

35%

Diverse Hiring

Percentage of new hires in the US in 2022 that were BIPOC.

327 Internship Diversity

Number of interns hired globally in 2023, with over half being women or people of color.

$880K

DEI Philanthropy

Invested in diversity, equity, and inclusion-related initiatives since 2021, toward a $1 million goal by 2025.

Female representation increased by 2.5 percentage points since 2019.

Articles

Trimble Careers — sales engineering & presales roles advice

Experiences with Trimble Business Center (grading & paving)

Rant on Trimble repair costs and right-to-repair issues

Critique of SketchUp subscription model under Trimble

Trimble hiring software developer (June 2024)

Role

Description

customer support

software upgrades

knowledge base

troubleshooting

ai automation

sql administration

Provide telephone, and Internet support to customers who have questions or issues related to system configuration/setup, product functionality (attachments, scanning, printing, exporting), performance and hosted software services.
Assist customers with Viewpoint software client/server environment (software upgrades, migration, and transformation).
Effectively document and develop issues/Knowledge Base Articles and provide feedback from customers for use by Development in research and resolution of defects.
Troubleshoot and solve technical issues including system performance, permissions, connectivity, login issues, and application errors.
Integrate AI into your workflow to automate tasks and improve efficiency.
Provide expertise related to SQL Database Administration (back-ups, maintenance plans, user administration) for all Viewpoint product suites.

Requirements

vmware

sql server

active directory

networking

azure

communication

Experience with Virtual deployments (VMware, Hyper-V, KVM, or similar).
Soft Skills such as Communication, Teamwork, Adaptability, Problem-Solving, Creativity, Work Ethic, Interpersonal Skills, Time Management.
Strong knowledge of SQL Server Database Administration and relational database concepts.
Knowledge of Active Directory, Windows Server administration, managing users, Group Policies, Security and permissions.
Understand networking concepts such as routing, gateways, remote connectivity, and some network administration including VPN configuration.
Demonstrated knowledge of basic networking concepts and terminology.
Experience with tech including: Azure user management, Java, Event Viewer, Salesforce or related ticketing software
Bachelor’s degree or relevant experience, preferably major in computer science or related.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1978

Company Established

Trimble's origins as a provider of high-precision positioning solutions for the GPS market.

Offers integrated solutions across construction, agriculture, and transportation.
Cutting-edge technology streamlines workflows and improves efficiency.
Provides both hardware and software solutions, focusing on automation, geospatial data, and real-time analytics.
Notable projects include smart city infrastructure, autonomous vehicles, and precision farming systems.
Played a key role in developing GPS technology and transforming resource management.
Solutions help achieve higher productivity, safety, and sustainability.

Culture + Values

Create a welcoming environment where everyone can be themselves and grow together.
Encourage intentional growth and humility.
Foster innovation through curiosity and problem-solving.

Environment + Sustainability

1.5°C Alignment

Science-Based Targets

Approved SBTi in 2022 to limit global warming to 1.5 degrees Celsius, in line with the Paris Agreement.

50% Reduction

Scope 1 & 2 Emissions

Target to reduce absolute Scope 1 and 2 greenhouse gas emissions by 50% from a 2019 baseline by 2030.

50% Reduction

Scope 3 Emissions

Aim to cut absolute Scope 3 greenhouse gas emissions by 50% from 2019 levels by 2030, covering fuel, energy, and transportation activities.

100% Renewables

Electricity Source

Commitment to sourcing 100% of electricity from renewable sources annually by 2025.

Operate LEED-gold & silver-certified buildings (Westminster, Colorado) and BREEAM-certified offices (Espoo, Finland) featuring solar panels, rainwater harvesting, EV charging, and heat-pump systems.