Document Control Program Analyst

Description

• Compile and prepare data to support progress updates, performance reporting, newsletters, and leadership communications.
• Support the refinement of documentation standards by assisting with updates to metadata requirements, naming conventions, and internal filing structures, adapted from standard document control functions.
• Provide support in maintaining the internal reporting library, communication drafts, and document routing materials.
• Assist in reviewing documents and workflows for compliance with document control standards, procedures, metadata requirements, and classification guidance.
• Assist in developing and updating Visio process maps to document roles, responsibilities, and workflow sequences.
• Assist with special assignments, continuous improvement efforts, and internal initiatives as needed to support unit goals.
• Assist in tracking project metrics, milestone progress, and basic KPI reporting to provide insight into workflow health and operational trends.
• Assist in preparing internal meeting materials, including summaries, trackers, reports, and reference documents.
• Contribute to continuous improvement initiatives by identifying opportunities to enhance workflow clarity, reduce inefficiencies, or refine documentation processes.
• Serve as a central internal coordination support role, maintaining alignment between the Document Control Manager, Senior Document Controllers, the Business Analyst, and other internal partners.
• Assist in maintaining accuracy and consistency of reported metrics by performing data validation and quality checks.
• Provide user support for accessing internal resources, reference materials, and document control tools.
• Analyze incoming requests and submittals to help identify workflow impacts, staffing considerations, or operational needs.
• Assist in documenting compliance observations and identifying opportunities for procedural improvements.
• Maintain the internal risk register and reporting library, ensuring entries are up-to-date, organized, and accurately reflect identified risks or follow-up actions.
• Maintain and organize the unit’s internal SharePoint site, tracking tools, logs, templates, desk manuals, and document repositories to ensure information is current, accessible, and version-controlled.
• Assist with developing job aids, training materials, and internal presentations used for onboarding or training unit staff.
• Assist in preparing summaries, briefings, or operational insights based on document trends, workload patterns, or program needs.
• Provide support for audit readiness efforts by helping compile documentation, reconcile records, and prepare required evidence.
• Support project planning and coordination activities by preparing reference documents, updating tracking tools, and assisting in clarifying deliverables or timelines.
• Establish and maintain effective working relationships and communications with client staff, project consultants, private contractors
• Assist in updating and maintaining documentation resources, including workflows, forms, templates, and internal SOPs.
• Maintain dashboards, workload trackers, and reporting documentation to support accurate visibility into unit performance and activity.
• Support the creation and maintenance of desk manuals, SOPs, guidance documents, and workflow materials to promote consistent application of document control practices.

Requirements

• BA/BS + 4 years of relevant experience or demonstrated equivalency of experience and/or education.
• Experience in a similar role on a minimum of two (2) projects similar in scope and complexity.
• Strong organizational, analytical, and written and verbal communication skills; ability to support workflow coordination, documentation management, and data interpretation.
• Familiarity with document management tools (e.g., SharePoint); proficiency with Microsoft Office; and experience with additional platforms such as Adobe Acrobat, Jira, Confluence or similar is desirable.
• Bachelor’s degree in Business Administration, Information Management, Public Administration, or related field; or equivalent experience.
• Ability to work collaboratively with technical teams, business users, and consultants.
• Proficiency in process mapping tools such as Microsoft Visio or equivalent.
• Detail-oriented, proactive, dependable, and able to support multiple concurrent workstreams with accuracy and consistency.
• Experience supporting projects involving document management systems or enterprise data solutions.

Benefits

• Sponsorship is not provided for this role now or in the future

Training + Development

Interview process

Visa Sponsorship

Security clearance