Resident Manager (Live-In) - Etobicoke

Description

• Issue Purchase Requisitions (PRs) in Property Vista prior to schedule contractors upon Property Manager approval.
• Actively support SKPM's values of: Honesty, Integrity, Trust & Respect
• Follow up with completed guest cards for prospective tenants.
• Collect the First Month, Home Insurance Confirmation and signed parking/lockers forms if it's applicable.
• Schedule appointments with prospective residents, build a relationship and show vacant suites as directed by Leasing Agent and Property Manager.
• Fill out guest cards and daily traffic report. Report final results on a weekly basis to Property Manager.
• Thoroughly clean lobbies, laundry room and washroom, hallways (corridors), staircases, elevator cab, garbage chute and garbage rooms, including mopping and vacuuming of all floors, runners and furniture using designated chemicals, supplies, and equipment.
• Inspect all sidewalks and driveways during winter season and correct any hazardous conditions and perform daily snow log.
• Cleaning, and wiping of all windows, doors, trims, baseboards, walls, floors in the common areas, including the tops and interiors of washers and dryers.
• Investigate all requests for repairs in a timely manner of receiving a written request via Property Vista or email.
• Reasonably enforce the landlord's rules and regulations.
• Regularly inspect all vacant units to confirm clean, ready condition as directed by Property Manager.
• Ensure that the building and its environment is clean by completing daily walk through.
• Notify applicants of the status of their application within two business days of completion.
• Ensure that all outdoor grounds are free of litter and pet debris. All trash/garbage cans are empty.
• Dust all lobby area light shades, table tops, picture frames, and elevator fans.
• Ensure prompt service to tenants and prospective tenants.
• Inspect all mechanical rooms (boiler, elevator and electrical rooms, etc.) on a daily basis and daily/monthly checklist is completed.
• Respond to all facility emergencies in a timely manner and submit Occurrence Reports on the same date if it is necessary.
• Work in close cooperation with tenants, vendors, contractors and Manager, Capital Projects.
• Provide information about vacant suites to prospective residents and other relevant parties. Answer any questions from (prospective) residents in person, by phone and e-mail in a timely manner, pleasant and informative way.
• Identify, report and schedule rectification of any safety hazard issues within facility and grounds.
• Order building supplies upon Property Manager approval and keep organized inventory.
• Schedule Tenancy Agreement signing appointment with resident(s) have Tenancy Agreement signed by all relevant parties and perform move-in inspection.
• Ensure that indoor/outdoor parking are free of litter and pet debris. All trash/garbage cans are empty.
• On-call rotation for buildings within area as per schedule and respond to emergency within 15 minutes maximum time frame.
• Remove old appliances, bring in new (spare) appliances as needed and directed.
• Ensure that all life safety systems are inspected as scheduled and that they are in working order and daily/monthly checklist is completed.
• Deliver any communication, legal notice, or letter to residents.
• Answer all rental inquires via emails and calls within same day and book appointments with prospects.
• Supervise cleaning, snow removal and landscaping operations. Assist if needed as directed.
• Provide prospective resident with the rental application link via Property Vista.
• Daily update maintenance requests status in Property Vista.
• Organize and administer the residential referral program.
• Looks for ways to improve processes.
• Maintain strong relationships with the tenants that reflect admirable customer service.
• Promote tenant retention by communicating effectively with existing residents and ensure, in close cooperation within the Property Management team, that resident issues are dealt with.
• Prioritize and conduct minor repairs (plumbing, lighting, etc., as directed).
• Clean and polish all stainless steel.
• Serve 24 HRS notice of entry in timely manner for all scheduled maintenance and inspections.
• Record all leased units, including vacate date, date leased and move in date (Incentive Program).
• Supervising trades and suppliers and coordinate all facilities service and repairs pertaining to building and related equipment.
• Pull out garbage/recycle/organic bins/totes to the designated area for pick up as per schedule.

Requirements

• Preference: 3 to 5 years of technical and practical experience.
• Has a high tolerance to stress.
• Patient with the ability to listen to others.
• Strong planning and organization.
• Preference: Previous experience as Resident Manager.
• Strong customer service orientation.
• Sound judgment & decision making competencies.
• Respectful of and compliant of rules and regulations (especially concerning safety).
• Minimum - High school Diploma (Grade 12).

Benefits

• Same day rent cheques deposits to the bank. (applicable outside of GTA area)
• Weekly rent arrears collection including phoning, emailing, door knocking as directed.

Training + Development

Interview process

Visa Sponsorship

Security clearance