Guest Services Assistant

Description

We are looking for a Guest Services Assistant who will consistently deliver high‑level service, provide a positive experience to guests, and support both the Guest Support Centre and face‑to‑face interactions within our centres. The role involves communicating comprehensive information, resolving enquiries, and assisting the centre team with administrative, marketing and operational duties to create memorable experiences for guests, retailers and the community.

• Deliver exceptional, consistent service to guests and retailers across face‑to‑face, phone, chat, social media and email channels.
• Craft guest experience practices by understanding and prioritising guest needs.
• Communicate timely information about stores, products, services, and in‑centre events.
• Provide directions and answer queries about the asset and surrounding area.
• Log feedback and escalate requests to the appropriate management personnel.
• Remain visible on the floor and stay informed of operator promotions to assist enquiries.
• Handle difficult guest and stakeholder queries effectively.
• Manage mobility bookings in line with Mirvac procedures when required.
• Contribute to achieving Asset Plan and Business Plan objectives.
• Raise work and purchase orders and process invoices for the asset.
• Collect and input operators’ sales figures and commentary by due dates.
• Adhere to Mirvac policies, meet reporting deadlines and provide high‑quality reports.

Requirements

• Communicate clearly with excellent verbal and written skills.
• Demonstrate patience, empathy and composure in a fast‑paced environment.
• Resolve guest problems and concerns confidently.
• 0–2 years experience in a customer or guest service role.
• Experience in a fast‑paced environment, preferably call centre or retail.
• Proven willingness to go above and beyond for guests and retailers.
• Proactive, self‑motivated problem‑solver focused on improving systems and efficiency.
• Personable and genuinely enjoy interacting with guests.
• Empowered to rectify and resolve guest inquiries.
• Strong understanding of relevant legislation and asset legal obligations.
• Team player able to work independently, multitask, adapt to change and be flexible.
• Exceptional administration, time‑management and organisational skills with attention to detail.
• Guest‑centric mindset with knowledge of the local community.
• Outstanding communication and interpersonal abilities.
• Ability to maintain confidentiality and discretion regarding asset information.
• Eagerness to learn and contribute innovative ideas.

Benefits

This is a casual position requiring a minimum of two days per week, with the possibility of up to five days during busy periods. The schedule offers flexibility to match your availability while supporting the centre’s operational needs.

Life at Mirvac is defined by employee pride, with 93 % of staff saying they are proud to work here, extensive leadership and professional development programs, a diverse workforce representing more than 25 ethnicities and 33 languages, and a range of discount benefits across health, wellness, lifestyle, travel and technology.

• Access to leadership and professional development programs, including Mirvac Masters.
• Diverse workforce representing over 25 ethnicities and 33 languages.
• Discounts across health, wellness, lifestyle, motor vehicle, travel and technology.

Training + Development

Interview process

Visa Sponsorship

Security clearance