Automation and VFD Support Specialist

Description

• Required to provide on call technical support during the evenings and weekends on a rotating schedule.
• Assist customers will PLC and HMI programming, software, communications, and integration with control systems
• Provide remote technical support for PLC, HMI, and VFD hardware and software issues including installation, commissioning, and troubleshooting
• Stay current with PLC, HMI, and VFD technologies, software updates, and industry trends
• Collaborate with engineering, field service, sales, and product teams to resolve complex technical issues
• Assist customers with drive programming, parameter configuration, communication, and integration with PLC and HMI control systems
• Maintain detailed documentation of support cases, solutions, and best practices using Salesforce Case Management among other tools
• Provide technical support via phone & email for common problems related to the application of Programmable Logic Controllers (PLCs), Human Machine Interface (HMIs), and Low Voltage Variable Frequency Drives (VFDs).

Requirements

• Knowledge of or direct experience with motors, and/or control system wiring and communication protocols (Modbus, BACnet etc.)
• Experience in HVACR, Water/Wastewater and/or Industrial Applications of VFDs and Motors.
• Have a firm understanding in the principles of electricity. Must be able to apply these principles in the troubleshooting of PLCs and VFDs.
• Bachelor's degree and 2 years of relevant Electrical, Technical experience OR associate's degree and 4 years of relevant Electrical, Technical experience OR High School Diploma/GED and 6 years of relevant Electrical, Technical experience required.
• Knowledge of how Programmable Logic Controllers (PLCs), Human Machine Interface (HMIs) and Variable Frequency Drives (VFDs) work, required.
• Ability to respond to inquiries from customers and communicate effectively in English, both verbal and written. Must be computer-literate.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

Benefits

• Company paid AD&D (1X base pay)
• Employee Assistance Program
• Company paid life insurance (2X base pay)
• Employee discount program
• Parental Leave - up to 6 weeks
• Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
• Employee Stock Acquisition Plan (ESAP)
• Choice between two dental plan options: Core and Core Plus
• Voluntary life and AD&D - 100% employee paid up to maximums
• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Vision benefit
• Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• 401k Savings Plan with Company Contributions
• Short Term Disability - up to 26 weeks - Company paid

Training + Development

Interview process

Visa Sponsorship

Security clearance