Principal Software Engineer

Overview

Lead technical vision and development for ServiceTitan's engineering team

Key Responsibilities

• system design
• tool development
• performance engineering
• metrics measurement
• service migration
• architecture decisions

Tasks

-Empower: Mentor and guide Engineers across engineering as a whole -Design & Revamp: Design, implement and improve critical systems and components powering ServiceTitan stack; improve the security, availability, reliability, and performance of our products; drive/participate in all major architectural and strategic decisions especially those relating to scale -Improve Efficiency: Build tools to increase efficiency of all our engineers; improve performance, processes, and quality across the whole engineering team -Measure Success: Determine metrics for success and constantly measure them -Collaborate: Communicate effectively with cross-functional teams, engineers, Product Managers, customers, and partners -Discover: Identify opportunities to extract or develop systems beneficial for multiple teams -Teambuilding: Work closely with Recruiting — in particular, interview candidates and co-own activities related to lead generation (e.g. tech talks) and screening (HackerRank tests) -Strategy: Contribute to the roadmap and resource planning -Taking existing monolithic applications to a domain based, service-driven paradigm

Requirements

• .net
• datadog
• azure
• ci/cd
• phd
• senior

What You Bring

-Expert-level knowledge of: -Log / Metric collection and analysis tools (e.g. Elasticsearch-Logstash-Kibana, DataDog, Interana) -Strong communication and technical writing skills -Basic Microsoft Windows administration skills including IIS administration -Performance / reliability monitoring tools (e.g. New Relic, DataDog, Application Insights) -Microsoft .NET technology stack (C# / .NET, ASP.NET MVC, Web APIs) and SQL databases (Microsoft SQL Server or any other) -HTML5 and JavaScript; experience such front-end frameworks as React and Knockout.js is a plus -Git, unit testing, debugging, profiling, Visual Studio, JIRA and other tools that are typically used by developers on Microsoft technology stack -B.S., M.S. or PhD in Computer Science, Physics, Engineering or a related technical field. -20+ years of industry experience, including with large scale enterprise web/SaaS applications -10-15+ years of experience on senior engineering roles (designing APIs, abstractions, and tools used by other engineers) -Experience with large scale 3rd party integrations -Ability to empathize with our users and champion for their experience. -Continuous integration and continuous delivery methodologies and tools (TeamCity or similar) -Administration and building automation for Azure, AWS or other public cloud technology

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Benefits

-Holistic health and wellness benefits: Company-paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program. -Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more. -Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. -60% development / 40% working on everything else

About Servicetitan

-Launched a cloud platform in 2012 to modernize trades businesses. -Integrates scheduling, dispatch, CRM, invoicing, payments, marketing, and analytics into one system. -Supports both residential and commercial contractors in industries like HVAC, plumbing, electrical, pest control, and landscaping. -Expanded internationally with a development hub in Armenia and acquired companies like Aspire and Convex to enhance its platform. -Features include AI-powered tools ( Titan Intelligence ), integrated financing, mobile technician apps, and robust reporting. -Serves clients from single-location plumbing shops to large MEP contractors managing complex jobs. -Began as a summer project to help the founders' fathers' contracting businesses and grew into a public tech firm.

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