Troubleshooter Assistant Engineer, Non KONE Equipment at Kone in Singapore, Singapore | Kablio

Role

Description

krm configuration

remote support

thd logging

analytics support

safety compliance

knowledge base

Together with 24/7 Operations Center support technicians in configuring and repairing KRM devices and connections
Log all cases to THD tool
Identify proactively root causes for the issues and forward corrective actions according to KONE process requirements (e.g. trainings, guidelines, field letters etc.)
Report safety concerns
Review daily priorities in the team and take appropriate action to ensure results are achieved
Provide remote technical support for maintenance technicians in identifying the root cause and corrective solution
Follow the safety procedures and rules of customers, partners and KONE.
Be aware and operate within KONE safety requirements
Support sales in assessing the maintainability (spare part availability, documentation, competences, maintenance need) of equipment before tendering for maintenance contract
Stop installation or lift operations if safety violation or hazards are detected
Create quality reports in to THD tool after remote support and/or site visits and list issues which require corrective actions
Provide 24/7 Connected Services analytics and support by evaluating non-standard and non-urgent service needs
Monitors and leads the performance and KPI/SLA adherence of the team
Ensure each site follows the global safety processes and guidelines
When needed, assign/direct the case to a relevant expert in the organization or escalate to global
Continuous support of THD development together with THD manager
Create knowledge base articles
Co-operate with and provide expertise to local training centers in training courses
COR review / identify units for Clinica visits

Requirements

diploma

travel

customer service

it

kone

Specialist: Diploma in Engineering or other relevant field
Willing to travel
Customer service mindset
IT literacy
Knowledge of KONE and/or non-KONE products

Benefits

You are surrounded by fun colleagues and a lively working environment. The best part is all leaders are great and open-minded
Allocate daily work together with THD manager
Career progression in opportunities within a global organization
Comprehensive learning and development programs covering a wide range of professional skills
Total reward elements that engage and motivate our employees and help us make KONE a great place to work

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1910

Years of Innovation

The company has a century-long history of pioneering advancements in the lift and escalator industry.

60+ Countries

Global Presence

Operates internationally, combining local expertise with large-scale capabilities in over 60 countries.

Specializes in the design, manufacturing, installation, and maintenance of elevators and escalators.
Focuses on making the flow of people in and between buildings smoother, more efficient, and sustainable.
Known for its innovative solutions like the KONE UltraRope and KONE Destination Control System.
A key player in both new construction and modernization projects, ensuring safety, energy efficiency, and reliability.
Typically involved in landmark projects like airports, office towers, shopping centers, and residential complexes.
Committed to technological advancements, including smart building solutions and predictive maintenance.

Culture + Values

Customer First: We create value for customers by understanding their needs and exceeding their expectations.
Caring: We care about the safety and wellbeing of our people and the environment.
Sustainability: We are committed to improving the efficiency and sustainability of urban life.
Teamwork: We succeed together by sharing knowledge and working as one.
Achievement: We strive for excellence and take pride in delivering outstanding results.

Environment + Sustainability

Net Zero by 2035

Carbon Emissions Target

Committed to achieving net-zero carbon emissions by the year 2035, demonstrating a strong focus on climate action.

56% CO2 Reduction

Emissions Decrease

Achieved a 56% reduction in CO2 emissions per unit of added value compared to 2018 levels by 2020, showcasing significant progress in emissions management.

30% Energy Savings

Product Efficiency

Focus on energy efficiency in product design, aiming for new products to achieve an average of 30% energy savings, promoting sustainable consumption.

80% Recyclable

Material Use

Ensures that 80% of materials used in new products are recyclable, supporting circular economy principles and reducing waste.

Sustainability integrated into product design and lifecycle management.

Inclusion & Diversity

50% Women

Senior Management 2023

Reflects gender diversity in senior leadership roles.

40% Target

Leadership by 2030

Aims to increase women in leadership positions by a specific future date.

Launched a global employee training program focusing on unconscious bias and inclusive leadership.

Articles

KONE Major Projects

KONE Careers

KONE SiteFlow

Role

Description

krm configuration

remote support

thd logging

analytics support

safety compliance

knowledge base

Together with 24/7 Operations Center support technicians in configuring and repairing KRM devices and connections
Log all cases to THD tool
Identify proactively root causes for the issues and forward corrective actions according to KONE process requirements (e.g. trainings, guidelines, field letters etc.)
Report safety concerns
Review daily priorities in the team and take appropriate action to ensure results are achieved
Provide remote technical support for maintenance technicians in identifying the root cause and corrective solution
Follow the safety procedures and rules of customers, partners and KONE.
Be aware and operate within KONE safety requirements
Support sales in assessing the maintainability (spare part availability, documentation, competences, maintenance need) of equipment before tendering for maintenance contract
Stop installation or lift operations if safety violation or hazards are detected
Create quality reports in to THD tool after remote support and/or site visits and list issues which require corrective actions
Provide 24/7 Connected Services analytics and support by evaluating non-standard and non-urgent service needs
Monitors and leads the performance and KPI/SLA adherence of the team
Ensure each site follows the global safety processes and guidelines
When needed, assign/direct the case to a relevant expert in the organization or escalate to global
Continuous support of THD development together with THD manager
Create knowledge base articles
Co-operate with and provide expertise to local training centers in training courses
COR review / identify units for Clinica visits

Requirements

diploma

travel

customer service

it

kone

Specialist: Diploma in Engineering or other relevant field
Willing to travel
Customer service mindset
IT literacy
Knowledge of KONE and/or non-KONE products

Benefits

You are surrounded by fun colleagues and a lively working environment. The best part is all leaders are great and open-minded
Allocate daily work together with THD manager
Career progression in opportunities within a global organization
Comprehensive learning and development programs covering a wide range of professional skills
Total reward elements that engage and motivate our employees and help us make KONE a great place to work

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1910

Years of Innovation

The company has a century-long history of pioneering advancements in the lift and escalator industry.

60+ Countries

Global Presence

Operates internationally, combining local expertise with large-scale capabilities in over 60 countries.

Specializes in the design, manufacturing, installation, and maintenance of elevators and escalators.
Focuses on making the flow of people in and between buildings smoother, more efficient, and sustainable.
Known for its innovative solutions like the KONE UltraRope and KONE Destination Control System.
A key player in both new construction and modernization projects, ensuring safety, energy efficiency, and reliability.
Typically involved in landmark projects like airports, office towers, shopping centers, and residential complexes.
Committed to technological advancements, including smart building solutions and predictive maintenance.

Culture + Values

Customer First: We create value for customers by understanding their needs and exceeding their expectations.
Caring: We care about the safety and wellbeing of our people and the environment.
Sustainability: We are committed to improving the efficiency and sustainability of urban life.
Teamwork: We succeed together by sharing knowledge and working as one.
Achievement: We strive for excellence and take pride in delivering outstanding results.

Environment + Sustainability

Net Zero by 2035

Carbon Emissions Target

Committed to achieving net-zero carbon emissions by the year 2035, demonstrating a strong focus on climate action.

56% CO2 Reduction

Emissions Decrease

Achieved a 56% reduction in CO2 emissions per unit of added value compared to 2018 levels by 2020, showcasing significant progress in emissions management.

30% Energy Savings

Product Efficiency

Focus on energy efficiency in product design, aiming for new products to achieve an average of 30% energy savings, promoting sustainable consumption.

80% Recyclable

Material Use

Ensures that 80% of materials used in new products are recyclable, supporting circular economy principles and reducing waste.

Sustainability integrated into product design and lifecycle management.

Inclusion & Diversity

50% Women

Senior Management 2023

Reflects gender diversity in senior leadership roles.

40% Target

Leadership by 2030

Aims to increase women in leadership positions by a specific future date.

Launched a global employee training program focusing on unconscious bias and inclusive leadership.

Articles

KONE Major Projects

KONE Careers

KONE SiteFlow