Service Superintendent

Description

• Proactively maintaining service lists for each client to ensure sufficient work for yourself and, at times, a Service Foreman
• Collaborating with clients, designers, architects, subcontractors, household staff, and Dowbuilt employees to develop scope of work for service projects
• Creating and managing weekly schedule; maintaining a current calendar and identifying personal schedule gaps in advance
• Establishing and cultivating professional and personal contacts in the building industry
• Assisting Service Manager with estimates by providing expected labor, subcontractor, and material requirements associated with scopes of work; managing labor and resources to estimate
• Preparing for and planning site meetings with clients as necessary
• Serving as a subject-matter expert and primary point of contact for all client inquiries and requests
• Maintaining a safe, secure, clean and organized work site; ensure all tools and equipment are removed each day; maintaining security and privacy of client properties and information at all times
• Communicating all scope and schedule details and changes to client and Service Manager regularly; confirming that all work is complete and satisfactory within established scope
• Submitting material purchases with appropriate job numbers and assist with invoice approvals as required
• Assisting Service Manager to establish, coordinate, and facilitate Maintenance Programs for new and existing clients; performing routine preventative maintenance and ensuring that our clients’ homes run smoothly; proactively identifying areas in need of repair; inspecting and diagnosing problems as needed
• Cleaning and maintaining company service vehicle
• Identifying and communicating potential leads and opportunities to Service Director
• Ensuring that all promised deadlines are met, that changing scopes and deadlines are identified early and that new costs and deadlines are communicated to the team and client
• Assisting clients and subs in developing scopes of work
• Performing, managing, and being responsible for all work being done to the highest standard of workmanship
• Supervising subcontractors to ensure safe operations, work quality, schedule, and cost; maximizing subcontractor and crew productivity; managing subcontractor performance and behavior on site
• Ensuring job-site safety procedures are in place and strictly administered; conducting safety meetings with subcontractors and service foremen
• Preparing daily Field Reports with hours, providing a recap of the service work that was performed
• Developing and maintaining long term relationships with assigned service clients; serving as the primary contact and Dowbuilt representative for all client requests

Requirements

• operation and basic troubleshooting of home mechanical, electrical and plumbing systems
• Working knowledge of:
• At least 7 years of residential construction experience – high-end preferred
• Composure when stressed or facing difficult objectives
• Microsoft Office Suite (Word, Excel, Outlook, etc.), web-based applications (i.e., Smartsheet, Insightly, ShareFile, Slack, etc.) and/or Bluebeam / Adobe Acrobat
• The ability to collaborate and problem solve with others
• Confidentiality of client and company proprietary information
• fine finish care and maintenance practices
• Professional and succinct communication skills
• U.S. work authorization
• OSHA 10 and CPR / First Aid certifications; a focus on safety and security
• The ability to listen actively, follow instructions, take notes, ask for help, and suggest solutions
• Professional demeanor and appearance

Benefits

• 100% paid medical, dental, vision, and $50,000 in basic life insurance for full-time employees (30% coverage for dependents), first of the month following DOH
• Tool Purchase and tool Loan Programs
• Paid Time-Off (PTO) Salaried/Exempt employees accrue 2.31 hours per week, or 120 hours per year, with one additional day of service per year until reaching a max accrual of 160 hours
• 401(k) retirement savings plan with employer profit sharing contribution
• Discretionary bonus
• 8 paid holidays each year, no waiting period
• Company-paid short-term disability policy for all full-time employees effective
• Mentorship and career development opportunities
• Competitive pay commensurate with skills and experience

Training + Development

Interview process

Visa Sponsorship

Security clearance