Premium student living with world-class amenities fostering community and ambition.
Night-time customer service assistant delivering resident support and facility upkeep
4 days ago ago
£13 - £13
Junior (1-3 years), Entry-level
Full Time
Glasgow, Scotland, United Kingdom
Onsite
Company Size
241 Employees
Service Specialisms
Student Accommodation
Customer Service
Hospitality
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
Description
parcel management
facility upkeep
waste management
incident response
stock replenishment
block walks
Manage & store parcels correctly to allow students to easily access their deliveries as required.
Ensure our facilities are being looked after respectfully by students & guests.
Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard throughout the night-time shift during periods when students & guests are in the shared spaces and during the quieter night hours.
Front of House / Reception; greet and welcome students and guests with a warm, friendly and vibrant attitude.
Be on hand, delivering solutions to issues or challenges that may arise.
Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.
Be the primary point of contact for any potential incident or emergency that may occur onsite.
Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine food products.
Conduct block walks every 4-6 hours surveying and reporting every area of the building.
Requirements
cleaning
multilingual
leadership
customer service
resilience
adaptability
Cleaning will amount to a significant part of this position. Whilst we’re not looking for professional cleaners, we need people who can demonstrate a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas.
Vita Student operate a multi-cultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs. All Vita colleagues must deliver a diverse and equal approach to colleagues and residents alike.
Adaptability, creativity & positivity.
Strong organisational and leadership qualities with an ability to remain calm under pressure.
Excellent communication skills. English will be the primary spoken language; however multi-lingual skills would be warmly welcomed.
An experienced customer service professional, well-versed in delivering premium experiences to customers.
Resilience, with an ability to effectively navigate unexpected situations.
Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
Benefits
Flexibility: Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays, festive & religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Customer Service Assistants is imperative to be available as required to ensure continuous service to residents.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
no right to work sponsorship will be provided
Security clearance
pre‑employment checks will include disclosure & barring service (dbs) checks
Company
Overview
2012
Foundation Year
The company was established in 2012 as the starting point of its mission to modernize student accommodations.
29 Communities
Properties Operated
Operates and manages 29 student accommodation communities across the UK and Spain.
10,009 Beds
Accommodation Capacity
Provides housing for over 10,000 students across its portfolio of properties.
£600m Deal
Major Financing
Secured a landmark £600 million funding deal to support its development projects.
Modernising characterless student halls into vibrant, amenity-rich homes.
Specialises in residential student accommodation entwined with hospitality-style amenities.
Standout: Career-launching events and alumni support, including a global network.
Unusual detail: Repurposes disused offices into high-rise student hubs with gyms, cinemas, coworking spaces.
Culture + Values
We create a vibrant and welcoming community.
We provide a home that supports student success and wellbeing.
We innovate and continuously improve to create exceptional living experiences.
We are always committed to being transparent, honest, and accountable.
We embrace diversity and strive to create a culture where everyone feels included and valued.
Environment + Sustainability
Net Zero by 2050
Environmental Commitment
Striving to achieve net zero status by the year 2050.
50% Reduction
Carbon Emissions Goal
Aiming to reduce operational carbon emissions by half by 2030.
All new developments adhere to sustainability criteria, including energy-efficient systems and sustainable building materials.
Operational properties are increasingly using renewable energy sources.
Focus on reducing waste and increasing recycling across all sites.
Working towards reducing water consumption and improving efficiency in all properties.
Inclusion & Diversity
40%
Gender Balance in Leadership
Female representation in senior leadership roles within the organization.
Committed to fostering an inclusive and diverse workplace.
Focus on equal opportunities and striving for gender balance in leadership roles.
Continuously improving gender representation across all teams.