HIU Engineer at Insite Energy in City Of London, England, United Kingdom | GBP32,000-47,000 | Kablio

Role

Description

mvhr servicing

fault diagnosis

system retrofit

meter servicing

smart metering

controls installation

Servicing and maintaining Mechanical Ventilation Heat Recovery (MVHR) systems.
Diagnosing faults and problem-solving issues on site, liaising with other trades and contractors.
Retrofit and rewire existing Credit & PrePayment systems for optimal performance.
Conducting in-property heat and cooling meter servicing and verifications.
Deploy Insite IT and PAYG smart metering systems on new build and residential sites.
Installing and maintaining in-property heating and cooling controls.
Replacing, maintaining, and servicing Heat Interface Units (HIUs), mainly in occupied homes.
Replacing, maintaining, and servicing Fan Coil Units (FCUs) and cooling meters.

Requirements

18th edition

smsts

first aid

full licence

cscs

nvq2

Certified in 18th edition domestic wiring
37.5 hours per week.
SMSTS or H&S qualification - desirable
First aid trained desirable
Full driving licence essential
Company van:driving licence (with no / low penalty points) essential. Personal usage permitted subject to tax and fuel charges.
CSCS card
Minimum qualification of NVQ level 2, or equivalent, in plumbing and heating

Benefits

HIU maintenance and servicing
This benefits package offers a vibrant and supportive work environment, with opportunities for professional growth, work-life balance, and community engagement.
Holiday Allowance:25 days of holiday per year, plus English bank and public holidays, plus an additional day of Birthday leave.
Pension Scheme:Employer pension contribution matched at 4%.
Employee Assistance Programme (EAP):Free, confidential support available for personal and professional challenges.
Opportunities to grow your skills through continuous learning and hands-on experience.
Social Events:Regular company social events, including an annual Summer Party and Christmas Party.
Salary: £32,000 to £47,000 depending on knowledge, skills and experience.
Bonus:£6,000 KPI related bonus.
Corporate Social Responsibility (CSR) Programme:"DO RIGHT WITH INSITE" provides up to 2 paid days off per year for volunteering with company-led initiatives. Additional information can be viewedhere
Monday to Friday working 7.5 hours per day between 08:00 and 20:00.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

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Company

Overview

2009 Founded

Year Established

The company was established in 2009 to introduce choice in heat network metering and billing.

60% Cost Cut

Cost Reduction Through Technology

Developed KURVE, cutting metering costs by approximately 60% through smart metering and app solutions.

230 Heat Networks

Networks Managed

Handles over 230 heat networks for developers, housing groups, and build-to-rent operators.

Excellent Rating

Trustpilot Score

Award-winning operations with an ‘Excellent’ rating from Trustpilot, recognizing customer service quality.

Delivers full lifecycle services—from meter installation and commissioning to billing, maintenance, and ESCo management.
In-house experts manage tariffs, customer support, compliance and analytics via a 24/7 client portal.
Known for transparent fixed-fee ESCo management and pioneering digital prepayment solutions in the heat network sector.
Operates from Peterborough and London, investing continually in IT, engineering and customer service excellence.

Culture + Values

Providing employees with continuous opportunities to improve the quality of their time at work
Capturing employees' thoughts, values, and safety to improve the company with them in mind
Building trusting and long-term relationships by truly listening to clients and customers
Advocating for regulations and best practices to help shape the industry around those who matter most

Environment + Sustainability

100% Renewable Energy

Transition by 2024

Committed to transitioning entirely to renewable energy by 2024 with key milestones achieved

ISO 14001:2015

Certification by 2025

Targeting ISO 14001:2015 Environmental Management System certification by 2025, including gap analysis, process development, and external audit.

Partnered with EPA ENERGY STAR as Service & Product Provider to support clients in embedding energy management and achieving ENERGY STAR certification.
Integrated with UL to deliver carbon accounting, net-zero carbon emissions advisory, energy and water audits, and support for ESG reporting to GRESB.
Operates a national data platform for non-domestic building portfolios to generate prioritized net-zero interventions, track decarbonization impact, and optimize investment strategies.

Inclusion & Diversity

Maintains an EDI Policy and CSR committee that tracks community concerns and supports local causes
Supports employees through health & safety, EDI, vulnerable‑customer, and complaints policies

Articles

Our full suite of services

Installations, supply and commissioning

Operations & maintenance

Contact our team

Role

Description

mvhr servicing

fault diagnosis

system retrofit

meter servicing

smart metering

controls installation

Servicing and maintaining Mechanical Ventilation Heat Recovery (MVHR) systems.
Diagnosing faults and problem-solving issues on site, liaising with other trades and contractors.
Retrofit and rewire existing Credit & PrePayment systems for optimal performance.
Conducting in-property heat and cooling meter servicing and verifications.
Deploy Insite IT and PAYG smart metering systems on new build and residential sites.
Installing and maintaining in-property heating and cooling controls.
Replacing, maintaining, and servicing Heat Interface Units (HIUs), mainly in occupied homes.
Replacing, maintaining, and servicing Fan Coil Units (FCUs) and cooling meters.

Requirements

18th edition

smsts

first aid

full licence

cscs

nvq2

Certified in 18th edition domestic wiring
37.5 hours per week.
SMSTS or H&S qualification - desirable
First aid trained desirable
Full driving licence essential
Company van:driving licence (with no / low penalty points) essential. Personal usage permitted subject to tax and fuel charges.
CSCS card
Minimum qualification of NVQ level 2, or equivalent, in plumbing and heating

Benefits

HIU maintenance and servicing
This benefits package offers a vibrant and supportive work environment, with opportunities for professional growth, work-life balance, and community engagement.
Holiday Allowance:25 days of holiday per year, plus English bank and public holidays, plus an additional day of Birthday leave.
Pension Scheme:Employer pension contribution matched at 4%.
Employee Assistance Programme (EAP):Free, confidential support available for personal and professional challenges.
Opportunities to grow your skills through continuous learning and hands-on experience.
Social Events:Regular company social events, including an annual Summer Party and Christmas Party.
Salary: £32,000 to £47,000 depending on knowledge, skills and experience.
Bonus:£6,000 KPI related bonus.
Corporate Social Responsibility (CSR) Programme:"DO RIGHT WITH INSITE" provides up to 2 paid days off per year for volunteering with company-led initiatives. Additional information can be viewedhere
Monday to Friday working 7.5 hours per day between 08:00 and 20:00.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

People also searched

Company

Overview

2009 Founded

Year Established

The company was established in 2009 to introduce choice in heat network metering and billing.

60% Cost Cut

Cost Reduction Through Technology

Developed KURVE, cutting metering costs by approximately 60% through smart metering and app solutions.

230 Heat Networks

Networks Managed

Handles over 230 heat networks for developers, housing groups, and build-to-rent operators.

Excellent Rating

Trustpilot Score

Award-winning operations with an ‘Excellent’ rating from Trustpilot, recognizing customer service quality.

Delivers full lifecycle services—from meter installation and commissioning to billing, maintenance, and ESCo management.
In-house experts manage tariffs, customer support, compliance and analytics via a 24/7 client portal.
Known for transparent fixed-fee ESCo management and pioneering digital prepayment solutions in the heat network sector.
Operates from Peterborough and London, investing continually in IT, engineering and customer service excellence.

Culture + Values

Providing employees with continuous opportunities to improve the quality of their time at work
Capturing employees' thoughts, values, and safety to improve the company with them in mind
Building trusting and long-term relationships by truly listening to clients and customers
Advocating for regulations and best practices to help shape the industry around those who matter most

Environment + Sustainability

100% Renewable Energy

Transition by 2024

Committed to transitioning entirely to renewable energy by 2024 with key milestones achieved

ISO 14001:2015

Certification by 2025

Targeting ISO 14001:2015 Environmental Management System certification by 2025, including gap analysis, process development, and external audit.

Partnered with EPA ENERGY STAR as Service & Product Provider to support clients in embedding energy management and achieving ENERGY STAR certification.
Integrated with UL to deliver carbon accounting, net-zero carbon emissions advisory, energy and water audits, and support for ESG reporting to GRESB.
Operates a national data platform for non-domestic building portfolios to generate prioritized net-zero interventions, track decarbonization impact, and optimize investment strategies.

Inclusion & Diversity

Maintains an EDI Policy and CSR committee that tracks community concerns and supports local causes
Supports employees through health & safety, EDI, vulnerable‑customer, and complaints policies

Articles

Our full suite of services

Installations, supply and commissioning

Operations & maintenance

Contact our team