Senior Director, Data Center Operations Colo/Hyperscale
Jll
Lead hyperscale & colocation DC ops, ensuring uptime, client satisfaction, and strategic delivery.
7 days ago ago
Expert & Leadership (13+ years)
Full Time
Chicago, IL
Onsite
Company Size
102,000 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
operational excellence
performance management
site assessments
uptime management
client relations
reporting
- Provide hyperscale and colocation operational direction and leadership at the account level to advance operational delivery quality for large-scale data center program management
- Lead large teams through education and influence to optimize operational outcomes for hyperscale and colocation global programs
- Collaborate closely with the JLL Data Center Vertical team to align operational strategies with market intelligence, development opportunities, and capital markets insights
- Drive operational excellence within critical hyperscale and colocation performance environments, managing multi-megawatt facilities and complex cooling systems
- Implement standard business operating mechanisms including regular team meetings, strategic review forums, and analysis/reporting processes to ensure team alignment across multiple hyperscale and colocation facilities
- Partner with JLL Data Center Vertical on due diligence activities and strategic planning initiatives
- Build and maintain strong working relationships with hyperscale clients and colocation providers, acting as subject matter expert in large-scale data center operations and reliability
- Provide account-specific hyperscale and colocation solutions and transition support for complex engagements and transformation programs in high-capacity environments
- Work with JLL Data Center Vertical specialists to identify portfolio optimization opportunities and support client growth strategies across hyperscale and colocation environments
- Monitor hyperscale and colocation market trends to ensure JLL provides industry best practice in large-scale DC FM Operations delivery
- Lead hyperscale and colocation site assessments, JCAP site assessments, and other on/off-site deliverables for clients and JLL
- Support a culture of 100% data center uptime according to JLL contractual parameters, with particular focus on hyperscale SLA requirements and colocation service levels
What you bring
hyperscale
colocation
dcim
cmms
leadership
7+ years
- Thorough understanding of hyperscale infrastructure, colocation programs and systems related to large-scale operational delivery
- Ability to interact with engineers and technicians managing large-scale, high-density computing environments
- Prior experience with development of hyperscale mission critical programs, procedures, and advanced DCIM/MCIM/CMMS systems for large facilities
- Minimum of 7-15 years data center operations experience with specific focus on hyperscale and/or colocation facilities
- Background in colocation provider operations and multi-tenant facility management
- Experience with risk management and technical training program development for large-scale operations
- Experience supporting data center acquisition, disposition, and development projects
- Experience managing multi-tenant colocation environments and hyperscale capacity planning
- Strong leadership capabilities to manage and influence large teams across multiple high-capacity facilities
- Extensive experience with hyperscale cloud providers (AWS, Microsoft Azure, Google Cloud, etc.)
- Knowledge of hyperscale power and cooling requirements, including liquid cooling systems
- Familiarity with colocation billing systems, SLA management, and customer portal operations
- Position requires up to 40% travel across hyperscale and colocation portfolio
- Ability to interact with C-suite executives at hyperscale companies and colocation providers
- Ability to articulate value proposition to hyperscale clients and colocation providers
- Experience with hyperscale and colocation portfolio transitions and technical due diligence
- Technical consulting and advisory skills specific to hyperscale and colocation operations
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
$20+ billion revenue
Annual Revenue
JLL generated over $20 billion in revenue in 2021, demonstrating strong financial performance.
- Founded over 200 years ago, JLL has become a global leader in real estate services and investment management.
- With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets.
- JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios.
- The company is known for its innovative solutions in real estate technology and sustainability.
- Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory.
- JLL has pioneered the integration of data-driven insights into real estate decision-making.
- The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure.
- Notable for its long-standing history, JLL continues to shape the global real estate landscape.
- Integrity, teamwork and ethics in all of our actions
- Respect for people, their contributions and personal growth
- Customer-driven focus with a commitment to excellence
- Commitment to sustainability and the environment
- Innovation and creativity in everything we do
- Building strong relationships and trust with our clients, partners, and communities
Net Zero 2040
Carbon Target
Aiming to achieve net zero carbon emissions by 2040 through comprehensive sustainability strategies.
50% by 2030
Emission Goal
Reducing carbon emissions from managed buildings by 50% by 2030.
10% by 2025
Water Efficiency
Aiming for a 10% reduction in water usage per square foot by 2025.
100% Renewable
Energy Source
Targeting 100% of energy from renewable sources for managed properties by 2030.
- Implementing green building certifications for managed properties, such as LEED and BREEAM
- Assisting clients in reducing their carbon footprint by optimizing building operations and energy use
40% Gender Representation
Target for Senior Leadership
Aim to achieve 40% gender representation in senior leadership roles by 2025.
35% Women in Workforce
Global Workforce Composition
Currently, women make up 35% of the global workforce, with efforts focused on increasing their presence in leadership.
- Dedicated programs for advancing women’s leadership and mentorship.
- Partnerships with external organizations to promote gender equality in real estate.
- Ongoing efforts to foster an inclusive work environment for employees of all backgrounds.
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