Description
project management
risk management
sap tracking
budget monitoring
customer delivery
stakeholder liaison
The Customer Care Specialist is accountable for on‑time delivery, profit and loss, and customer satisfaction, acting as the primary contact throughout each order. This role develops close relationships with customers, end users and partners to understand needs and resolve specification and commercial issues, while leading formal order and project management activities across engineering, procurement, finance and other functions.
- Own on‑time delivery, profit & loss, and customer satisfaction as primary contact for each order.
- Build strong relationships with customers, end users and partners to clarify needs and resolve specification/commercial issues.
- Apply formal order/project management methods, create robust plans with cross‑functional teams, lead meetings and manage risks.
- Coordinate engineering, procurement, finance and other departments to execute projects.
- Collaborate with commercial functions to prepare proposals and design solutions meeting technical, commercial and delivery requirements.
- Monitor financial and operational performance, manage budgets, negotiate change orders and address margin variances.
- Track on‑time delivery, sales margin, customer feedback scores and ensure proper project close‑out using SAP, Microsoft Project and Alfresco.
Requirements
bachelor's
engineering
10+ years
control valves
oil & gas
customer-facing
Successful candidates will hold a Bachelor’s degree in Engineering—preferably Chemical or Mechanical—and bring at least ten years of relevant experience, ideally in control valves, oil‑and‑gas, power‑plant or chemical environments. Prior experience in order fulfillment and customer‑facing positions is required.
- Bachelor’s degree in Engineering, preferably Chemical or Mechanical.
- Minimum 10 years of relevant experience, preferably in control valves, oil & gas, power plant or chemical industry.
- Proven track record in order fulfillment and customer‑facing roles.
Benefits
We support flexible working patterns, offering a regular 40‑hour weekly schedule that allows individuals to work in a way that suits them best.
Baker Hughes invests in the health, well‑being and development of its people, providing contemporary work‑life balance policies, private medical care, life‑insurance and disability programs, as well as tailored financial and voluntary benefits. Our inclusive culture values authenticity and encourages employees to bring their whole selves to work.
- Flexible 40‑hour weekly schedule.
- Contemporary work‑life balance policies and wellbeing activities.
- Private medical care options.
- Life insurance and disability programs.
- Tailored financial programs and additional voluntary benefits.
Training + Development
Information not given or found
