Service Coordinator

Description

• Perform other administrative activities such as answering phones, drafting and responding to emails, electronic filing, greeting and assisting visitors, and working with internal and external clients.
• Compose and/or edit letters, memos, reports, procedures, etc., as required.
• Coordinate and assist with prioritizing the dispatching of field personnel and resources.
• Post-service follow-up with customers to ensure satisfaction prior to sending invoice.
• Assist in the coordination of jobsite activities such as deliveries, rigging, equipment, tools, etc.
• Create and update files of various types. For example: documents, spreadsheets, and databases.
• Provide coding and time entry assistance to field personnel as needed. the coding of and entry into accounting system of service technician payroll.
• Create, update, and modify work orders, including entering lump sum budgets, attaching turnover packages, and issuing purchase orders.
• Coordinate and supervise administrative support activities with additional personnel.
• Perform other administrative activities including, but not limited to, drafting and responding to emails, electronic filing, and working with internal and external clients
• Assist in the coordination and scheduling of maintenance contract activities.
• May help develop, interpret, and administer a company policy, program or procedure requiring independent decision making.
• Assist in the management of renewing and scheduling maintenance contracts. Track expiring maintenance contracts and follow up to drive renewals.
• Create and submit customer invoices. Follow up on customer invoices overdue by 30 days or more, as well as vendor invoices overdue by 60 days or more, to ensure collection of amounts owed and drive collection of accounts receivable.
• Create client proposals based on information and pricing provided by others.
• Keep clients updated on status of requested service.
• Promote the company safety culture and safety awareness throughout the company, projects, or office.

Requirements

• Ability to deliver quality through attention to detail
• Strong communication skills, verbal and written
• Organizational skills
• Ability to quickly and effectively solve complex problems
• Other technical experience such as military, public service, on the job training programs, etc. may meet this requirement as determined by local management.
• Knowledge of organizational structure and available resources
• Proficiency in MS Office and all other company utilized software
• Ability to prioritize multiple projects
• Frequent activity: sitting, viewing, and typing on computer screen
• Ability to learn and use a variety of software, tools, and systems necessary to meet business needs
• Ability to understand and implement best practice standards
• Must be able to lift up to 25 pounds
• Listening skills
• Ability to build relationships and collaborate within a team
• Ability to adapt to change and stress in the work environment and manage competing demands while maintaining high performance levels
• Ability to be proactive and resourceful
• 1 year or more of related work experience preferred
• High school diploma or General Education Degree (GED).
• Ability to perform work accurately and completely, and in a timely manner
• Ability to follow-up on inquiries in a timely manner
• Occasional activity: standing, walking, bending, reaching above shoulder
• Ability to build relationships with team members that transcend a project

Benefits

• Normal office environment

Training + Development

Interview process

Visa Sponsorship

Security clearance