Manufactures premium extruded aluminum architectural products with woodgrain and custom finishes
Handle inbound client communication and support sales team.
9 days ago ago
C$52,000 - C$58,000
Junior (1-3 years)
Full Time
Abbotsford, British Columbia, Canada
Office Full-Time
Company Size
180 Employees
Service Specialisms
Architectural Aluminum Extrusions
Aluminum Cladding
Aluminum Soffits
Aluminum Cladding Attachments
Aluminum Screens & Enclosures
Aluminum Ceilings
Aluminum Walls
Aluminum Screens and Partitions
Sector Specialisms
Commercial
Healthcare
Industrial
Energy
Institutional
Residential
Role
Description
lead qualification
crm entry
email monitoring
chat support
phone response
client engagement
Support the Sales Team in uncovering and capturing new business opportunities.
Monitor and respond to messages submitted via our info email system.
Review and qualify incoming leads, identifying high-potential prospects.
Accurately enter and maintain lead and contact data in our CRM.
Actively seek to understand client needs and respond in a timely and professional manner.
Serve as the primary responder for all inbound phone calls, ensuring professional and timely responses.
Respond to online chat inquiries and route leads to appropriate internal teams.
Participate in monthly inside sales team meetings to align with company goals and product updates.
Requirements
crm
zendesk
communication
organized
detail
1-2yrs
Comfortable using CRM systems.
Confidence in managing phone calls and online conversations.
Highly organized and able to manage multiple tasks and priorities.
Familiarity with email ticketing systems (Zendesk is an asset).
Strong verbal and written communication skills.
1–2 years of experience in a customer support or inside sales role.
High attention to detail and data accuracy.
Benefits
Employment Insurance (EI) top-up for eligible leaves.
Health Spending Account (Dental, Vision, Medical), including travel insurance, life insurance, long-term disability (LTD), and more.
RRSP Matching: up to 4% of your annual salary.
Salary Range: $52,000.00 to $58,000.00 CAD (depending on experience).
Quarterly Bonus Program: rewarding team success every three months.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
180 Employees
Workforce Size
The company employs a dedicated team of professionals across technical, operational, and support roles, supporting its growth and innovation.
50% Recycled Aluminum
Sustainability Initiative
Its eco-friendly products use a significant portion of recycled materials, reducing environmental impact and supporting green building designs.
3-6 Business Days
Production Lead Time
Thanks to its vertically integrated production, popular finishes are shipped rapidly, ensuring quick delivery to customers.
50-Year Warranty
Product Durability
The finishes and substrates come with long-term warranties, reflecting the company's confidence in product quality and longevity.
An innovator in extruded aluminum cladding systems, originally established as a wood-grain powder coating provider.
Manufacturing facilities are located in Abbotsford and Langley, British Columbia, with all production completed in-house.
Products include soffits, cladding, screens, ceilings, walls, and attachment systems, featuring AAMA 2604/2605 powder coatings and VOC-free finishes.
Ideal for architects and builders seeking durable, sustainable, and easy-to-install alternatives to wood or vinyl.
The HITCH™ rear-ventilated facade system simplifies recladding while enhancing thermal efficiency, winning a 2022 Best of Products award.
Longboard ECO™ products support energy-efficient designs, such as Passive House and Energy Step Code requirements.
Weather-resistant, graffiti-resistant, and long-lasting finishes that require minimal maintenance.
Projects range from residential to industrial buildings across North America.
Culture + Values
People Come First
There Is Always a Better Way
Compassionate Acts and Human Flourishing
Simplicity
Sustainability
Transparency
Environment + Sustainability
50% less
embodied carbon
Longboard ECO™ products generate less than half the industry average embodied carbon and include verified LCIA and EPD.
60% decline
carbon footprint in aluminum
Since 1991, recycled aluminum has seen a 60% reduction in carbon footprint and avoids energy-intensive smelting.
2-3x more efficient
thermal performance
Steel-alternative Hitch™ cladding is thermally efficient and certified for Passive House use.
All products are 100% recyclable, VOC‑free and LBC Red List free, made using chrome‑free pre‑treatment and manufactured using hydroelectric power, with water used in manufacturing returned clean to the environment.
Use of aluminum supports circular economy; primary aluminum carbon footprint declined 49% since 1991; using recycled avoids energy‑intensive smelting (~45% embodied carbon savings).
Participation in programs such as Energy Step Code, LEED® and Passive House
Environmental Management System (EMS) aligned to local and international standards, continuously monitored and reviewed.