Premier Support Engineer
Trimble Inc.
Support premium Trimble CMS customers, resolve issues, advise, and ensure cloud integration.
23 days ago ago
$92,750 - $122,960
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Lake Oswego, OR
Office Full-Time
Company Size
11,600 Employees
Service Specialisms
Construction
Geospatial
Agriculture
Transportation and Logistics
Telecommunications
Asset Tracking
Mapping
Utilities
Sector Specialisms
Construction
Geospatial
Engineering and Construction
Field Solutions
Mobile Solutions
Advanced Devices
Transportation and Logistics
Field Service Management
Role
What you would be doing
azure integration
cloud support
case management
documentation
best practices
solution alignment
- Offer personalized advice and strategic recommendations based on customers' applications and use cases.
- Document customer interactions, issues, and solutions for seamless continuity.
- Act as the primary contact for the customer, troubleshooting needs, and cloud issue resolution for enterprise customers, efficiently troubleshooting and resolving technical issues.
- Proactively follow up on open issues to ensure timely resolution and customer satisfaction.
- Manage dedicated support cases outside usual queues, ensuring minimal wait times and immediate attention.
- Ensure integrations between Trimble products and third-party applications are enabled by using Microsoft Azure integration technologies.
- Build strong customer relationships by understanding their needs, customizations, and workflows.
- Guide best practices and operational support to enhance software effectiveness.
- Collaborate with customers to understand their business objectives and align software solutions accordingly.
What you bring
troubleshooting
azure cloud
trimble cms
crm
ticketing
3+ yrs
- Strong troubleshooting and problem-solving skills with the ability to resolve technical issues effectively.
- Excellent communication and interpersonal skills, capable of conveying technical information to non-technical audiences.
- Proficiency in enterprise software systems and a solid understanding of cloud-based solutions.
- Proven ability to build and maintain strong customer relationships.
- Experience with Trimble CMS software or similar applications.
- 3+ years of experience in technical support, customer success, or a similar role in enterprise software solutions.
- Proficient with Cloud environments, especially Azure Cloud.
- Knowledge of industry-specific best practices and workflows.
- Familiarity with CRM and ticketing systems for managing customer support cases.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Company
Overview
Founded in 1978
Company Established
Trimble's origins as a provider of high-precision positioning solutions for the GPS market.
- Offers integrated solutions across construction, agriculture, and transportation.
- Cutting-edge technology streamlines workflows and improves efficiency.
- Provides both hardware and software solutions, focusing on automation, geospatial data, and real-time analytics.
- Notable projects include smart city infrastructure, autonomous vehicles, and precision farming systems.
- Played a key role in developing GPS technology and transforming resource management.
- Solutions help achieve higher productivity, safety, and sustainability.
- Create a welcoming environment where everyone can be themselves and grow together.
- Encourage intentional growth and humility.
- Foster innovation through curiosity and problem-solving.
1.5°C Alignment
Science-Based Targets
Approved SBTi in 2022 to limit global warming to 1.5 degrees Celsius, in line with the Paris Agreement.
50% Reduction
Scope 1 & 2 Emissions
Target to reduce absolute Scope 1 and 2 greenhouse gas emissions by 50% from a 2019 baseline by 2030.
50% Reduction
Scope 3 Emissions
Aim to cut absolute Scope 3 greenhouse gas emissions by 50% from 2019 levels by 2030, covering fuel, energy, and transportation activities.
100% Renewables
Electricity Source
Commitment to sourcing 100% of electricity from renewable sources annually by 2025.
- Operate LEED-gold & silver-certified buildings (Westminster, Colorado) and BREEAM-certified offices (Espoo, Finland) featuring solar panels, rainwater harvesting, EV charging, and heat-pump systems.
30%
Female Representation
Percentage of employees globally who are female.
35%
Diverse Hiring
Percentage of new hires in the US in 2022 that were BIPOC.
327
Internship Diversity
Number of interns hired globally in 2023, with over half being women or people of color.
$880K
DEI Philanthropy
Invested in diversity, equity, and inclusion-related initiatives since 2021, toward a $1 million goal by 2025.
- Female representation increased by 2.5 percentage points since 2019.
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