Installation Coordinator (Onsite)

Description

• Coordinate and schedule JCI technicians and subcontracted vendors using proprietary scheduling software to ensure on-time installation completion for each installation job. This includes initial installation meetings and each return trip thereafter.
• Create job packets with all pertinent installation job details and required forms and provide to Installers prior to job start.
• Work with installers, sub-contractors, install manager and material handlers.
• Build cooperative relationships with team members from all associated departments.
• Track and verify on-time delivery off all materials needed to complete installations.
• Facilitate the closing of each installation job either directly or through follow up with various other departments.
• Update all pertinent information in our Installation Backlog Tool so that all stakeholders are informed of installation progress from the time of booking to completion.
• Process all necessary paperwork to ensure timely closeout of the installation. This requires solid communication with multiple internal departments.
• Communicate with customers, both internal and external, via telephone, email, or internal program
• Work with Sales and National Account teams on any installation concerns.
• Perform welcome calls to each customer within 48 hours of job booking.
• Communicate with internal and external customers to ensure installation site readiness i.e., construction progress, lift availability, network connectivity, proper personnel on-site, etc.
• Work closely with our other internal departments to organize and schedule all installations from first customer contact to the closing out of the contract.
• Authenticate and process all necessary paperwork to ensure that each installation meets with JCI’s Zero Harm safety policy.

Requirements

• Strong communication and organizational skills
• Excellent written and verbal communication skills
• Ability to work in a fast paced, team-oriented environment
• High School Degree or equivalent
• At least 1 year of customer service experience.
• Ability to handle several tasks simultaneously
• Knowledgeable in Microsoft (Especially Outlook and Excel)

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance