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Principal Experience Researcher and Journey Manager (Canada | Remote)
Autodesk
Lead discovery research & journey management for Autodesk's digital customer experiences.
8d ago
C$111,200 - C$152,900
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Toronto, Ontario, Canada
Remote
Company Size
11,600 Employees
Service Specialisms
Design
Engineering
Construction
Architecture
Consulting
Product Development
Technology Solutions
Software Development
Sector Specialisms
Building Design
Construction
Automotive
Building Product Manufacturing
3D Animation
Architecture
Engineering
Construction Professionals
Role
What you would be doing
journey mapping
ai research
usability testing
insight synthesis
stakeholder workshops
metrics tracking
- Create and maintain end-to-end journeys with known insights and key metrics, facilitating new / additional research as needed
- Lead efforts in AI-assisted research, leveraging generative AI tools at every step of the research and Journey Management process
- Collaborer avec les équipes CX, de recherche, d'analyse et d'autres équipes interfonctionnelles afin d'affiner et de surveiller les indicateurs d'expérience et la voix du client
- Proactively planning and executing discovery research throughout the design and development lifecycle, from early strategic direction through post-release validation
- Collaborating in our Journey Management platform to connect insights with user journeys and resulting recommendations, drive strategic decision making and prioritization based on insights
- Animer des ateliers d'empathie et de synthèse avec les équipes de projet et les parties prenantes afin de garantir que les conclusions et les informations soient traduites en améliorations concrètes des produits
- Partnered with design to provide guidance for effective and consistent design implementation
- Led the creation of journeys validated by evidence from a variety of internal and external sources
- Communiquer et présenter les résultats et les informations issues de la recherche de manière claire et convaincante à divers publics, y compris les cadres dirigeants
- Acting beyond just a practitioner of research, and taking responsibility to be an activator of research: making sure research insights turn into industry-leading products and services
- Créer et maintenir des parcours de bout en bout à l'aide d'informations et d'indicateurs clés connus, en facilitant les recherches nouvelles/supplémentaires si nécessaire
- Integrating and synthesizing complex data from diverse sources, analyzing insights for business impact, mapping and measuring outcomes to key moments in the journey
- Partnered with product teams to determine focus areas and remained ‘plugged in’ to support their execution, delivery, and evaluation
- Collaboration avec la conception pour fournir des conseils en vue d'une mise en œuvre efficace et cohérente
- Facilitating empathy and synthesis workshops with project teams and stakeholders to ensure that findings and insights are translated into actionable product improvements
- Collaboration avec les équipes produit pour déterminer les domaines prioritaires et rester « connecté » afin de soutenir leur exécution, leur mise en œuvre et leur évaluation
- Diriger les efforts de recherche assistée par l'IA, en tirant parti des outils d'IA générative à chaque étape du processus de recherche et de gestion des parcours
- Partner with CX, research teams, analytics, and other cross-functional teams to refine and monitor experience metrics and VOC
- Intégrer et synthétiser des données complexes provenant de diverses sources, analyser les informations pour en déterminer l'impact commercial, cartographier et mesurer les résultats à des moments clés du parcours
- Utiliser un large éventail de méthodes de recherche, notamment des études formatives et sommatives sur l'utilisabilité, des entretiens avec les clients et des enquêtes contextuelles, ainsi que des méthodes quantitatives telles que les tests A/B, les tests multivariés, les enquêtes auprès des clients et l'analyse de l'utilisation
- Actively revisited, maintained, and updated journeys with insights and key metrics as they become available from across partner and stakeholder groups
- Collaborer avec d'autres chercheurs de notre équipe et avec la communauté de recherche plus large d'Autodesk afin de partager et de diffuser les résultats de la recherche, de collaborer à des projets visant à comprendre le parcours complet de nos clients et de promouvoir la recherche en tant que moteur stratégique de nos produits et services
- Communicating and presenting research findings and insights in a clear and compelling way to a variety of audiences, including executive audience
- Supporting an outcome-oriented model measuring the effectiveness of research against business impac
- Employing a wide range of research methods, including formative and summative usability studies, customer interviews and contextual inquiry, and quantitative methods such as A/B testing, multi-variant testing, customer surveys and usage analytics
- Partnering with other researchers on our team and with the broader research community at Autodesk to share and evangelize research findings, collaborate on projects to understand our customers’ end-to-end journey, and to promote research as a strategic driver for our products and services
- Révision, maintenance et mise à jour actives des parcours à l'aide des informations et des indicateurs clés disponibles auprès des partenaires et des parties prenantes
- Facilitated the decision-making process around the creation and identification of key opportunities for experience improvement
- Map persona-based journeys with a holistic view of the experience by identifying important moments that matter, how those touchpoints are connected, and how people experience Autodesk
What you bring
personas
research
facilitation
leadership
strategic
evidence‑based
- Cartographier des parcours basés sur des personas avec une vue holistique de l'expérience en identifiant les moments importants, les liens entre ces points de contact et la manière dont les utilisateurs perçoivent Autodesk
- Facilitation du processus décisionnel concernant la création et l'identification des principales opportunités d'amélioration de l'expérience
- Soutenir un modèle axé sur les résultats qui mesure l'efficacité de la recherche par rapport à l'impact commercial
- Planifier et exécuter de manière proactive la recherche exploratoire tout au long du cycle de conception et de développement, depuis l'orientation stratégique initiale jusqu'à la validation post-lancement
- Collaborer à notre plateforme de gestion des parcours afin de relier les informations aux parcours des utilisateurs et aux recommandations qui en découlent, et de favoriser la prise de décisions stratégiques et la hiérarchisation des priorités sur la base de ces informations
- Diriger la création de parcours validés par des preuves provenant de diverses sources internes et externes
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Company
Overview
Founded in 1982
Year of establishment
Marks the beginning of Autodesk's journey in pioneering design software solutions.
- Pioneered software for 2D and 3D design, revolutionizing industries.
- Known for products like AutoCAD, it reshaped architecture, engineering, and manufacturing workflows.
- Empowering creators in fields from construction to digital media, enabling more innovative designs.
- Develops tools used in iconic projects, from skyscrapers to blockbuster movies.
- Pushes the boundaries of design technology, leading the way in artificial intelligence and automation.
- Software is a cornerstone in diverse sectors, from industrial to infrastructure, energy, and entertainment.
- Cloud-based solutions streamline design processes and foster real-time collaboration across industries.
- A leader in 3D design software, with solutions powering projects in every corner of the globe.
- Committed to shaping the future of digital design, bringing complex visions to life.
- Innovation: We believe in the power of creativity to push boundaries and change the world.
- Collaboration: We work together to create solutions that make a difference.
- Customer Success: We are focused on delivering products and services that help our customers succeed.
- Sustainability: We are committed to making a positive impact on the planet and communities.
- Integrity: We act with honesty and uphold the highest ethical standards.
- Inclusion: We embrace diverse perspectives and strive for an environment where everyone belongs.
2023
Net-zero commitment
Aiming to achieve net-zero carbon status, a critical step in combating climate change.
35%
Carbon emissions reduction
Significant reduction in overall carbon footprint across all emission scopes since 2019.
- Designing products that help users make more sustainable decisions, including tools for low-carbon building design.
- Aims to advance climate resilience by providing tools to better predict and plan for climate risks.
- Promotes circular design principles and helps customers optimize material use and reduce waste.
30% Female Workforce
Gender Diversity
As of 2023, 30% of the global workforce identifies as female, highlighting progress in gender diversity across the organization.
25% Leadership Representation
Female Leadership
25% of leadership positions are held by women, indicating strides toward gender parity in executive roles.
2025 Diversity Goal
Leadership Commitment
A strategic initiative to boost representation of underrepresented groups in leadership positions by 2025.
12 Employee Groups
Employee Resource Networks
Twelve employee resource groups are supported, fostering inclusion and community for diverse populations including women, LGBTQ+, and veterans.
- Leadership Commitment: Has set a goal to increase representation of underrepresented groups in leadership by 2025.
- Inclusive Hiring: Implements inclusive recruitment practices and strives for diverse candidate slates for all roles.
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