Resolution of problems with response time of contractor, reoccurring leak issues, and accuracy of repairs
Input of data and codes for historical purposes
Ensure the needs of the building owners are met within limits of warranty terms and conditions, effecting future business
Communicate terms of purchase order to contractor
Research specific jobs that will require the involvement of the Warranty Services Investigators
Manage time to ensure timely completion of specific projects along with daily responsibilities
Research and document findings based on specific needs of the project
Ensure each warranty expenditure is justified, effecting total expenditures for Amrize Building Envelope
Issue work order/purchase order to contractor to respond to leak notification, based on contractor base, quality rating, and geographical location
Build industry quality standard by holding contractors accountable for their workmanship
Recoup expenditures for repairs made but not covered under the terms of the warranty
Learn components of newly acquired businesses, including types and terms of warranties, systems and technology
Audit invoices to control expenditures
Resolve owner’s issues with billing and collect monies due
Document findings to ensure clear communication between HBE and building owners and contractors
Encourage contractors to be proactive and responsible for their workmanship, resulting in less warranty expenditures
Integrate new businesses into current operating systems
Educate contractors on Quality program
Assist management with the design and implementation of policies and procedures that fit the needs of the new business and agree with current Amrize Building Envelope policies
Research cancellations and suspensions from past due invoices
Verify contractor stayed within limits of repair rates, purchase order, and industry standard cost
Educate building owners on terms of warranty coverage
Requirements
warranties
repair procedures
computer systems
ms office
teamwork
customer service
Knowledge of terms and conditions of warranties
Knowledge of all types of warranties
Strong written, communication, and organizational skills.
Knowledge of standard repair procedures
Capable of working as part of a team as well as individually.
Possess a strong mind set for dealing with difficult customers and situations.
Knowledge of multiple computer systems
Proficiency with computers, including MS Office applications, CRM, and SAP.
Roofing knowledge (practical or understanding of the industry) and/or warranty claims experience is a plus.
Ability to manage and prioritize duties and tasks.
Benefits
Information not given or found
Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
Founded with a commitment to excellence in engineering and construction, the company specializes in delivering complex projects across various sectors.
The company has rapidly expanded, offering cutting-edge solutions in energy, utilities, infrastructure, and transport.
Known for its technical expertise, it handles projects of varying scales, from large infrastructure developments to niche, highly specialized tasks.
With a focus on sustainable growth, the company partners with leading firms to drive innovative solutions and efficient project execution.
Proudly transforms ambitious ideas into reality, tackling some of the most challenging and impactful projects across the globe.
Culture + Values
Innovative thinking
Collaboration
Customer-centric approach
Continuous improvement
Results-oriented
Integrity
Environment + Sustainability
Net Zero by 2050
Long-term sustainability target
The company aims to achieve net-zero emissions by the year 2050, aligning with global climate goals.
Commitment to reducing carbon footprint
Focus on sustainable practices in operations
Use of renewable energy sources
Ongoing waste reduction programs
Inclusion & Diversity
Building a diverse and inclusive workforce
Supporting gender balance across all levels
Continuous efforts towards creating a welcoming environment