Warranty Services Coordinator

Description

• Resolution of problems with response time of contractor, reoccurring leak issues, and accuracy of repairs
• Input of data and codes for historical purposes
• Ensure the needs of the building owners are met within limits of warranty terms and conditions, effecting future business
• Communicate terms of purchase order to contractor
• Research specific jobs that will require the involvement of the Warranty Services Investigators
• Manage time to ensure timely completion of specific projects along with daily responsibilities
• Research and document findings based on specific needs of the project
• Ensure each warranty expenditure is justified, effecting total expenditures for Amrize Building Envelope
• Issue work order/purchase order to contractor to respond to leak notification, based on contractor base, quality rating, and geographical location
• Build industry quality standard by holding contractors accountable for their workmanship
• Recoup expenditures for repairs made but not covered under the terms of the warranty
• Learn components of newly acquired businesses, including types and terms of warranties, systems and technology
• Audit invoices to control expenditures
• Resolve owner’s issues with billing and collect monies due
• Document findings to ensure clear communication between HBE and building owners and contractors
• Encourage contractors to be proactive and responsible for their workmanship, resulting in less warranty expenditures
• Integrate new businesses into current operating systems
• Educate contractors on Quality program
• Assist management with the design and implementation of policies and procedures that fit the needs of the new business and agree with current Amrize Building Envelope policies
• Research cancellations and suspensions from past due invoices
• Verify contractor stayed within limits of repair rates, purchase order, and industry standard cost
• Educate building owners on terms of warranty coverage

Requirements

• Knowledge of terms and conditions of warranties
• Knowledge of all types of warranties
• Strong written, communication, and organizational skills.
• Knowledge of standard repair procedures
• Capable of working as part of a team as well as individually.
• Possess a strong mind set for dealing with difficult customers and situations.
• Knowledge of multiple computer systems
• Proficiency with computers, including MS Office applications, CRM, and SAP.
• Roofing knowledge (practical or understanding of the industry) and/or warranty claims experience is a plus.
• Ability to manage and prioritize duties and tasks.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance