Director of Operations

Description

• Act as the primary senior level contact with the client throughout the duration of the project.
• Fluid, seamless daily execution of jobs from contract agreement to delivery of reports to customers.
• Train and develop the project management team in skills and the understanding of company procedures, methodology and practices expected for successful project implementation.
• Develop and maintain Master Project Schedules and manage the successful execution of projects so that completion falls within intended timeframes.
• Provides constructive and timely performance evaluations.
• Facilitate initiation of all critical project meetings and coordination exercises with internal staff, key stakeholders, and external users to ensure responsibilities are efficiently, accurately, and effectively communicated and understood by all concerned.
• Plan and monitor the day-to-day field operations to ensure smooth execution of our environmental consulting services in the office and field operations.
• Contribute where needed and/or in the refinement of best practices and standards of excellence for the business.
• Oversees the daily workflow of the department.
• Regularly evaluate the efficiency of operation procedures according to company objectives and create continuous process improvements.
• Develop and execute project specific and client driven goals, schedules, budgets, strategy, and detailed assumptions with methodology for accomplishing and/or managing goals and objectives.
• Functions as a subject matter expert for a specific product or service.
• Direct and oversee the daily functions of the technical operations team.
• Oversee the client job delivery process and organize to enhance customer satisfaction.
• Handles discipline and termination of employees in accordance with company policy.
• Identify, manage, and mitigate areas of concern regarding potential liabilities and risk (fee, our reputation, errors, and omissions, etc.) to executive management.
• Ensures that Project Managers and Operations Support Teams are fully and accurately informed of all projects, internal and client issues affecting the perception of the local, national, and global reputation of the firm.
• Recruits, interviews, hires, and trains staff.
• Responsible for continuous improvement in client satisfaction demonstrated by client survey results.
• Coordinate any necessary due diligence efforts on behalf of the internal team, project partners, clients and/or end users, maintaining and delivering all appropriate documentation.
• Establish and maintain project goals and success criteria that meet the client’s needs.
• Maintain open communication with the project management team to provide the most efficient response time to deploy proper technicians, submit samples to the designated lab, and problem solve.
• Ensures all field data are collected by Project Managers for delivery to the Billing Team.

Requirements

• 10-15 years of Environmental Services experience in New York City
• Knowledge of project management software, including Salesforce Proficiency in Microsoft Office (Word, Excel, and Outlook). Experience in (Salesforce & Teams, Adobe, Salesforce, Cloud based applications) required.
• Bachelor’s degree required in applicable field of study
• Strong business acumen with a broad understanding of fundamental business principles
• Experience setting, monitoring, and meeting quarterly and annual goals
• Demonstrated project management skills
• Must have credible NYC Regional contacts for staff and clients
• Strong interpersonal skills with ability to collaborate and build a consensus in a high-pressure environment
• Excellent organizational skills and attention to detail.
• Experience building and scaling teams and systems
• Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.
• Excellent verbal and written communication skills.
• Extensive knowledge of the principles, procedures, and best practices in the industry
• Strong analytical and problem-solving skills.
• Proven strategic planning, budgeting, process improvement experience
• Able to communicate all available products and service offerings of the company.
• 3-5 years management experience required
• Proven track record as a team leader with an understanding of management practices

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance