Global insurance services firm specializing in complex claims, loss adjusting & risk management.
Leads operations, project delivery, and team management for environmental consulting.
1 days ago ago
Expert & Leadership (13+ years)
Full Time
New York, NY
Onsite
Company Size
2,000 Employees
Service Specialisms
Aviation Risk Management
Claims Management
Cyber & Technology
Dispute Resolution
Environmental Services
Forensic Accounting
Investigation
Third Party Administration
Sector Specialisms
Marine
Cargo
Hull
Ports
Inland Marine
Commercial Fleet
Transportation
Aviation
Role
Description
client liaison
project scheduling
field operations
team leadership
process improvement
risk management
Act as the primary senior level contact with the client throughout the duration of the project.
Fluid, seamless daily execution of jobs from contract agreement to delivery of reports to customers.
Train and develop the project management team in skills and the understanding of company procedures, methodology and practices expected for successful project implementation.
Develop and maintain Master Project Schedules and manage the successful execution of projects so that completion falls within intended timeframes.
Provides constructive and timely performance evaluations.
Facilitate initiation of all critical project meetings and coordination exercises with internal staff, key stakeholders, and external users to ensure responsibilities are efficiently, accurately, and effectively communicated and understood by all concerned.
Plan and monitor the day-to-day field operations to ensure smooth execution of our environmental consulting services in the office and field operations.
Contribute where needed and/or in the refinement of best practices and standards of excellence for the business.
Oversees the daily workflow of the department.
Regularly evaluate the efficiency of operation procedures according to company objectives and create continuous process improvements.
Develop and execute project specific and client driven goals, schedules, budgets, strategy, and detailed assumptions with methodology for accomplishing and/or managing goals and objectives.
Functions as a subject matter expert for a specific product or service.
Direct and oversee the daily functions of the technical operations team.
Oversee the client job delivery process and organize to enhance customer satisfaction.
Handles discipline and termination of employees in accordance with company policy.
Identify, manage, and mitigate areas of concern regarding potential liabilities and risk (fee, our reputation, errors, and omissions, etc.) to executive management.
Ensures that Project Managers and Operations Support Teams are fully and accurately informed of all projects, internal and client issues affecting the perception of the local, national, and global reputation of the firm.
Recruits, interviews, hires, and trains staff.
Responsible for continuous improvement in client satisfaction demonstrated by client survey results.
Coordinate any necessary due diligence efforts on behalf of the internal team, project partners, clients and/or end users, maintaining and delivering all appropriate documentation.
Establish and maintain project goals and success criteria that meet the client’s needs.
Maintain open communication with the project management team to provide the most efficient response time to deploy proper technicians, submit samples to the designated lab, and problem solve.
Ensures all field data are collected by Project Managers for delivery to the Billing Team.
Requirements
salesforce
microsoft office
bachelor's
project management
nyc contacts
team leadership
10-15 years of Environmental Services experience in New York City
Knowledge of project management software, including Salesforce Proficiency in Microsoft Office (Word, Excel, and Outlook). Experience in (Salesforce & Teams, Adobe, Salesforce, Cloud based applications) required.
Bachelor’s degree required in applicable field of study
Strong business acumen with a broad understanding of fundamental business principles
Experience setting, monitoring, and meeting quarterly and annual goals
Demonstrated project management skills
Must have credible NYC Regional contacts for staff and clients
Strong interpersonal skills with ability to collaborate and build a consensus in a high-pressure environment
Excellent organizational skills and attention to detail.
Experience building and scaling teams and systems
Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.
Excellent verbal and written communication skills.
Extensive knowledge of the principles, procedures, and best practices in the industry
Strong analytical and problem-solving skills.
Proven strategic planning, budgeting, process improvement experience
Able to communicate all available products and service offerings of the company.
3-5 years management experience required
Proven track record as a team leader with an understanding of management practices
The company was established in 1932 as an independent loss adjusting firm.
40+ Countries
Global Reach
The company expanded its operations to over 40 countries through strategic office openings.
An independent loss adjusting firm that has evolved into a global insurance services provider.
Focuses on complex claims, including high-stakes commercial, niche, and catastrophe cases.
Specializes in marine claims investigations, large-scale construction loss assessments, aviation incidents, and crisis management.
Operates with a vertical structure of specialist teams, offering tailored adjusting services.
Culture + Values
We aim for nothing less than the highest standards in everything we do.
We work best when we work together with clients, colleagues, and business partners alike.
We are trusted to keep our promises, act with integrity, and treat people the right way.
We know our market better than anyone, but still, we never stop developing.
We use inspired thinking and pioneering solutions to stay ahead in an ever-changing market.
We move with urgency to deliver on our commitments and drive for results, even amid ambiguity.
Environment + Sustainability
12.7% Emission Reduction
GHG Targets
Achieved a reduction in greenhouse gas emissions for operational activities.
5% Carbon Target
Annual Reduction Goal
Set a goal to reduce carbon emissions each year through various initiatives.
Earned certification by demonstrating continuous measurement, reporting and verified reduction of Scope‑1, 2 and core Scope‑3 emissions.
Adopts a carbon‑reduction strategy including efficiency improvements (offices & travel), renewable energy adoption and sustainable procurement.
Engages employees via ESG steering committee and global policies covering water and energy use, waste reduction, renewable energy and electric‑vehicle schemes.
Inclusion & Diversity
20,000 Hours
Global Volunteering Contribution
Generated through an annual paid Day of Service, this figure represents the company's commitment to community engagement and social impact.
Published first ESG Impact Report including data on gender pay and diversity.
Global ESG framework includes governance and policies on diversity, equity & inclusion.
Planet Mark ESG report showcases metrics on people, community and governance including diversity.
Reports gender-related data via supplier code of conduct and gender-pay reporting (specific figures not publicly disclosed).