Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues
Conduct ongoing training with office staff, covering leasing paperwork, workplace safety, and other daily operational needs
Drive team to achieve performance indicators, offering feedback to underperforming associates, and manage disciplinary actions in collaboration with HR
Provide excellent customer service while maintaining the highest standards for resident service
Assist in budget preparation and ensure adherence to approved budgets
Motivate associates through recognition programs, training, and team-building activities to boost morale and enhance productivity
May occasionally be required to lift or carry items such as files or office supplies weighing up to 20 pounds
Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item
Analyze and interpret market and economic trends and partner with marketing to implement short- and long-range leasing strategies to achieve occupancy and revenue goals
Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed
Leads property staff, conducting candidate interviews, overseeing onboarding, training, timesheet approval, and conducting quarterly discussions and annual assessments in accordance with Company policies, values, standards
Manage the client/owner relationship by meeting with the owners, conducting property tours, providing updates, and responding to owner requests as needed to maintain a positive working relationship
Collaborate with the property maintenance team to ensure prompt responses and completion of resident service requests in line with the company's standards
Requirements
microsoft office
property software
driver's license
3+ years
bachelor's
leadership
Must be able to read documents, computer screens and data
Team player, professional, and effective communication skills
Proficient in Microsoft Office Suite and property management software
May be required to climb stairs
A current, valid Driver's License is required
3 + years of related multi-family property management experience
Bachelor's degree from a four-year college or university, or 1-2 years of relevant experience; or a combination of education and experience
Strong leadership and management skills
May be required to sit for extended periods of time while working at a desk
Must be able to operate a computer, keyboard, mouse and other office equipment
Must be able to hear and understand verbal communications in person and over the phone or computer
Benefits
401(k) with robust company match
Paid time off plus floating holidays and volunteer days
Comprehensive healthcare coverage available for all full-time, regular associates
Employer-paid employee assistance, mental health, and wellness programs
Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)
Opportunities for professional development, career growth, and role-based learning plans
Weekly pay for all associates working onsite at an apartment community
Ancillary benefits including critical illness, hospital indemnity, and accident insurance
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
employment contingent upon successful completion of a background check.
company participates in e‑verify.
Company
Overview
10 rental units
Initial Portfolio
Managing just 10 rental units at the start.
No.42 to No.3
NMHC Top 50 Ranking
Climbed the NMHC Top 50 list from position 42 to 3 by 2024.
226,000 units
Managed Units
Now manages over 226,000 units across 26 states.
75,000 units
Annual Expansion
Added 75,000 units in a single year, marking a significant growth milestone.
Three core service lines—hands‑on property management, strategic investments, and development—work together seamlessly.
Typical projects include conventional, senior, and affordable multifamily communities, often with value-add and lease-up cycles.
The award-winning Olmsted brand showcases their development chops, earning national recognition for design and community focus.
Culture + Values
Customer-focused approach that drives business success
Commitment to high-quality service
Building lasting partnerships with residents and clients
Integrity in all aspects of business operations
Innovation that enhances the living experience
Accountability in meeting goals and delivering results
Collaboration with teams across the company to achieve shared goals
Environment + Sustainability
2040
Net Zero Emissions Goal
The company aims to achieve net zero emissions by the year 2040, demonstrating a strong commitment to combating climate change.
Commitment to sustainability through resource-efficient operations
Dedicated to reducing carbon footprint and increasing energy efficiency
Focus on implementing green building certifications for properties
Investment in renewable energy initiatives
Inclusion & Diversity
Fostering an inclusive culture where diverse perspectives are valued
Empowering employees to thrive regardless of background or identity
Prioritizing gender equality and diversity in leadership roles
Continuous investment in programs to support diverse talent acquisition