Lead Technician at Livewest in Tolvaddon, England, United Kingdom | Kablio

Role

Description

fleet inspection

quality inspection

team lead

customer service

health safety

operations support

Fleet Management: Inspect and audit MST’s/Roofers' vehicles to ensure they are maintained and used correctly and safely.
Make a Difference: Contribute to the well-being of our customers by ensuring their homes are safe and well-maintained.
Quality Control: Conduct pre, ongoing, and post-work inspections to ensure high-quality standards are met by both the internal maintenance team and contracting partners.
Business Support: Assist operational colleagues in resolving difficult problems and support cross-team working to build an ethos of “one team, one purpose.”
Team Leadership: Act as the primary point of contact for the team in the absence of the Property Delivery Team Manager, providing technical advice and support.
Customer Service: Assist in resolving customer complaints, maintaining good relationships with customers, external partners, contractors, and internal colleagues.
Health and Safety: Support the Property Delivery Team Manager in promoting health, safety, and welfare within the team, ensuring compliance with policies and procedures.

Requirements

apprenticeship

citb sssts

iosh

driving licence

mobile tech

technical support

Apprenticeship or qualification in a core trade and/or qualified by experience
Industry Knowledge: Strong understanding of quality housing/construction maintenance, repairs, and refurbishment.
Technical Expertise: Proven experience in providing technical advice and support to a remote mobile working team in construction and maintenance operations.
Communication Skills: Ability to build relationships with internal and external partners and stakeholders.
Health and Safety Awareness: Knowledge of health and safety legislation and requirements in construction and maintenance activities.
Health and safety training (CITB SSSTS, IOSH or equivalent).
Driving Licence: A full, valid UK driving licence is essential.
IT Skills: Proficient in the use and application of mobile technology.

Benefits

Full Kit: Uniform and PPE supplied for your safety and convenience.
Family Support: Policies designed to help you balance work and family life, including a new child payment.
Professional Development: Access ongoing training and development opportunities to enhance your skills and advance your career.
Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
Wellbeing Matters: Priorities your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
Collaborative Culture: Work with a dedicated and passionate team committed to delivering high-quality services.
Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
Company Van: Includes a fuel card for work-related travel.
Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
Giving Back: Up to four paid volunteering days a year to support our communities.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

role not eligible for a certificate of sponsorship; applicants must have the right to work in the uk.

Security clearance

appointment subject to a satisfactory basic dbs check.

Company

Overview

40 Years

Housing Heritage

The company has a rich history in housing, spanning over four decades across Cornwall to Gloucestershire.

40,000 Homes

Properties Managed

Manages a significant portfolio of residential properties across the South West region.

£1 Billion

Affordable Housing Fund

Committed to investing a substantial sum to drive future affordable housing initiatives.

5,000 Homes

New Affordable Developments

Aims to deliver thousands of new affordable housing units over the next five years.

Born in March 2018 from the merger of Knightstone Housing and DCH, it carries over decades of housing heritage across Cornwall to Gloucestershire.
It blends affordable rent, shared ownership, and private sale to fuel future development.
Reinvests profits from private-sale homes into more affordable housing, sustaining thousands of construction and supply-chain jobs.
Projects span supported housing for vulnerable groups through to contemporary shared-ownership developments.
Specializes in residential development and management, maintaining an in-house property services team handling repairs, compliance, and upgrades.
A standout initiative is its InFocus customer-scrutiny group, empowering residents to shape repair and service standards from the ground up.

Culture + Values

We are customer focused
Seeking to understand our customers and their individual needs.
Asking customers what solutions will work for them.
Putting ourselves in our customer’s shoes.
Doing what we say we will do.
Building trust with our customers.
Being fair, open, transparent and communicating honestly.
Putting our energy into outcomes, not processes.
Treating colleagues as customers too.
We challenge convention
Innovating and being creative.
Embracing differing viewpoints.
Questioning and encouraging constructive challenge.
Trying out new ideas and promoting new ways of working.
Learning, developing and improving.
Being resilient in times of change and uncertainty.
We deliver together
Knowing that to provide homes we need to thrive as a business.
Being inclusive.
Treating everybody with respect.
Making opportunities to collaborate with colleagues.
Working together to constantly improve outcomes.
Willingly sharing our expertise and supporting colleagues.
Not wasting time or money.
Celebrating success and learning from mistakes.
Taking pride in working for LiveWest and its customers.

Environment + Sustainability

100% by 2028

Energy Efficiency Target

All existing homes to reach EPC C+ two years ahead of government targets.

99% of Homes

High Energy Performance

99% of new affordable homes achieved minimum EPC B, with some reaching EPC A.

£45M Investment

Energy Retrofit Programme

Investment to upgrade homes to meet EPC C standards by 2028.

8th National Rank

Sustainable Housing Provider

Ranked among the top sustainable housing providers in the UK.

Committed to delivering new homes to EPC high B/low A with enhanced fabric-first approach.
Installing infrastructure in new homes to accommodate future heat pumps; transitioning away from gas/oil heating toward electric systems.
Targeting 20% paper consumption reduction over 12 months and 10% annual business mileage reduction over three years.
Retrofitting 8,000 fuel-poor homes before 2028 under ‘Creating Greener Futures Together’ campaign.
Pilot of electric vans and installation of EV chargers at depots and colleague homes.
All three offices built/refurbished to BREEAM Excellent or equivalent; EV charging, zero-landfill waste policy; PV generation (~15,958 kWh last year).
Early adopter of Sustainability Reporting Standard (SRS) for Social Housing; published Scope 1 & 2 emissions and Net Zero business roadmap in Oct 2022.
Accredited SHIFT Gold for environmental performance, covering CO₂ emissions, water use, waste, climate response.
Awarded Sustainability category at Exeter Property Awards for ambitious environmental steps.

Inclusion & Diversity

Four Volunteering Days

Paid time off for community support

Employees are entitled to up to four paid days annually to support community initiatives.

£250 Referral Bonus

Monetary incentive for employee referrals

Colleagues can earn £250 for referring friends who are successfully hired.

Colleague Equality, Diversity and Inclusion Group to challenge and deliver positive change.
Race and Ethnicity Equality Network (REEN), Sexuality and Gender Equality group (SAGE), Disability group.
Learning Bites webinars include diversity and inclusion topics.
Annual colleague engagement survey and consultative body Team Voice include EDI input.
No gender‑specific stats publicly available.

Articles

About Us

Careers

News

Role

Description

fleet inspection

quality inspection

team lead

customer service

health safety

operations support

Fleet Management: Inspect and audit MST’s/Roofers' vehicles to ensure they are maintained and used correctly and safely.
Make a Difference: Contribute to the well-being of our customers by ensuring their homes are safe and well-maintained.
Quality Control: Conduct pre, ongoing, and post-work inspections to ensure high-quality standards are met by both the internal maintenance team and contracting partners.
Business Support: Assist operational colleagues in resolving difficult problems and support cross-team working to build an ethos of “one team, one purpose.”
Team Leadership: Act as the primary point of contact for the team in the absence of the Property Delivery Team Manager, providing technical advice and support.
Customer Service: Assist in resolving customer complaints, maintaining good relationships with customers, external partners, contractors, and internal colleagues.
Health and Safety: Support the Property Delivery Team Manager in promoting health, safety, and welfare within the team, ensuring compliance with policies and procedures.

Requirements

apprenticeship

citb sssts

iosh

driving licence

mobile tech

technical support

Apprenticeship or qualification in a core trade and/or qualified by experience
Industry Knowledge: Strong understanding of quality housing/construction maintenance, repairs, and refurbishment.
Technical Expertise: Proven experience in providing technical advice and support to a remote mobile working team in construction and maintenance operations.
Communication Skills: Ability to build relationships with internal and external partners and stakeholders.
Health and Safety Awareness: Knowledge of health and safety legislation and requirements in construction and maintenance activities.
Health and safety training (CITB SSSTS, IOSH or equivalent).
Driving Licence: A full, valid UK driving licence is essential.
IT Skills: Proficient in the use and application of mobile technology.

Benefits

Full Kit: Uniform and PPE supplied for your safety and convenience.
Family Support: Policies designed to help you balance work and family life, including a new child payment.
Professional Development: Access ongoing training and development opportunities to enhance your skills and advance your career.
Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
Wellbeing Matters: Priorities your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
Collaborative Culture: Work with a dedicated and passionate team committed to delivering high-quality services.
Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
Company Van: Includes a fuel card for work-related travel.
Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
Giving Back: Up to four paid volunteering days a year to support our communities.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

role not eligible for a certificate of sponsorship; applicants must have the right to work in the uk.

Security clearance

appointment subject to a satisfactory basic dbs check.

Company

Overview

40 Years

Housing Heritage

The company has a rich history in housing, spanning over four decades across Cornwall to Gloucestershire.

40,000 Homes

Properties Managed

Manages a significant portfolio of residential properties across the South West region.

£1 Billion

Affordable Housing Fund

Committed to investing a substantial sum to drive future affordable housing initiatives.

5,000 Homes

New Affordable Developments

Aims to deliver thousands of new affordable housing units over the next five years.

Born in March 2018 from the merger of Knightstone Housing and DCH, it carries over decades of housing heritage across Cornwall to Gloucestershire.
It blends affordable rent, shared ownership, and private sale to fuel future development.
Reinvests profits from private-sale homes into more affordable housing, sustaining thousands of construction and supply-chain jobs.
Projects span supported housing for vulnerable groups through to contemporary shared-ownership developments.
Specializes in residential development and management, maintaining an in-house property services team handling repairs, compliance, and upgrades.
A standout initiative is its InFocus customer-scrutiny group, empowering residents to shape repair and service standards from the ground up.

Culture + Values

We are customer focused
Seeking to understand our customers and their individual needs.
Asking customers what solutions will work for them.
Putting ourselves in our customer’s shoes.
Doing what we say we will do.
Building trust with our customers.
Being fair, open, transparent and communicating honestly.
Putting our energy into outcomes, not processes.
Treating colleagues as customers too.
We challenge convention
Innovating and being creative.
Embracing differing viewpoints.
Questioning and encouraging constructive challenge.
Trying out new ideas and promoting new ways of working.
Learning, developing and improving.
Being resilient in times of change and uncertainty.
We deliver together
Knowing that to provide homes we need to thrive as a business.
Being inclusive.
Treating everybody with respect.
Making opportunities to collaborate with colleagues.
Working together to constantly improve outcomes.
Willingly sharing our expertise and supporting colleagues.
Not wasting time or money.
Celebrating success and learning from mistakes.
Taking pride in working for LiveWest and its customers.

Environment + Sustainability

100% by 2028

Energy Efficiency Target

All existing homes to reach EPC C+ two years ahead of government targets.

99% of Homes

High Energy Performance

99% of new affordable homes achieved minimum EPC B, with some reaching EPC A.

£45M Investment

Energy Retrofit Programme

Investment to upgrade homes to meet EPC C standards by 2028.

8th National Rank

Sustainable Housing Provider

Ranked among the top sustainable housing providers in the UK.

Committed to delivering new homes to EPC high B/low A with enhanced fabric-first approach.
Installing infrastructure in new homes to accommodate future heat pumps; transitioning away from gas/oil heating toward electric systems.
Targeting 20% paper consumption reduction over 12 months and 10% annual business mileage reduction over three years.
Retrofitting 8,000 fuel-poor homes before 2028 under ‘Creating Greener Futures Together’ campaign.
Pilot of electric vans and installation of EV chargers at depots and colleague homes.
All three offices built/refurbished to BREEAM Excellent or equivalent; EV charging, zero-landfill waste policy; PV generation (~15,958 kWh last year).
Early adopter of Sustainability Reporting Standard (SRS) for Social Housing; published Scope 1 & 2 emissions and Net Zero business roadmap in Oct 2022.
Accredited SHIFT Gold for environmental performance, covering CO₂ emissions, water use, waste, climate response.
Awarded Sustainability category at Exeter Property Awards for ambitious environmental steps.

Inclusion & Diversity

Four Volunteering Days

Paid time off for community support

Employees are entitled to up to four paid days annually to support community initiatives.

£250 Referral Bonus

Monetary incentive for employee referrals

Colleagues can earn £250 for referring friends who are successfully hired.

Colleague Equality, Diversity and Inclusion Group to challenge and deliver positive change.
Race and Ethnicity Equality Network (REEN), Sexuality and Gender Equality group (SAGE), Disability group.
Learning Bites webinars include diversity and inclusion topics.
Annual colleague engagement survey and consultative body Team Voice include EDI input.
No gender‑specific stats publicly available.

Articles

About Us

Careers

News