FRONT DESK AGENT

Description

The front‑desk associate welcomes guests, manages reservations, handles check‑ins and check‑outs, processes payments, and provides information about hotel services and local attractions. Additional duties include maintaining lobby cleanliness, replenishing the continental breakfast area, and supporting sales and marketing initiatives as directed.

• Book guest reservations and coordinate with the reservation center.
• Register guests promptly, using up‑selling techniques and preparing for group and VIP arrivals.
• Handle confidential guest records with integrity.
• Answer, route calls and take accurate guest messages.
• Assist the General Manager with sales and marketing initiatives.
• Process wake‑up call requests.
• Log pertinent guest information in the pass‑on log.
• Replenish and maintain the continental breakfast area.
• Keep the lobby and common areas clean.
• Perform directed laundry duties.
• Process customer payments according to hotel policies.
• Promote hotel services, facilities, and local events to guests.
• Provide information on property amenities and arrange guest transportation.
• Resolve minor guest complaints and escalate major issues to a supervisor.
• Follow up on guest requests to ensure satisfaction.
• Complete daily paperwork, including cash‑out and charge documentation.
• Manage departmental accounting, post charges, and prepare cash reports and deposits.
• Balance the cash drawer at the start and end of each shift.
• Transmit and receive messages via computer, phone, email, fax, and switchboard.
• Maintain a professional appearance and adhere to company policies.

Requirements

Benefits

The position is a part‑time front‑desk role at the Home 2 Suites Abilene in Abilene, Texas. It offers flexible scheduling on any shift and reports to the front desk team.

Training + Development

Interview process

Visa Sponsorship

Security clearance