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Service Coordinator
Ocular
Coordinate and deliver class-leading support to customers, ensuring service delivery in-line with SLA commitments and internal targets, and improve customer satisfaction.
15d ago
£35,000
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Greater Nottingham
Field
Company Size
50 Employees
Service Specialisms
Consulting
Engineering
Project Management
Technical Services
Design
Sector Specialisms
Public Spaces
Local Authorities
Law Enforcement
Public Transport
Emergency Services
Urban Road Safety
Traffic Monitoring and Management
ANPR Systems
Role
What you would be doing
fault resolution
contract monitoring
plant coordination
supplier management
commercial compliance
customer communication
- Arrangement and co-ordination/dispatch of all plant, spare/replacement parts.
- Provide professional and effective fault resolution when dealing with any customer queries.
- Work to all company and client’s general codes of good working practice and procedures along with NSI directives, codes of practice and standards, and company Health and Safety policy.
- Monitor contracts and identify to HTL any issues, problems, or trends likely to affect performance or impact upon contract performance criteria, KPI’s and SLA, e.g., resources, delays to on time visit, etc.
- Comply with commercial practices and processes, e.g. approval of supplier invoices, requests for invoicing, etc. as required in line with company and client financial procedures.
- Ensure correct H&S paperwork, RAMS, training certificates are sent to customers and approved prior to our attendance where appropriate.
- Commercial focus – balance customer service delivery with efficiency & cost control.
- Maintain relationships with all suppliers and Subcontractors.
- Communication with customer to book in all work and provide updates, allocation of work to the engineer & follow-up to close the job/further action as required.
- Assist Helpdesk Team Leader by providing key performance reports.
- Liaising with regional engineers.
- Consistently delivering on customer SLA’s and internal service delivery targets.
- Always provide excellent customer service with commercial awareness of cost.
- Ensure all Service/support calls (corrective and preventive) are logged and processed correctly on Solarvista and ensure their timely completion within prescribed timescales.
- Ensure all calls are cleared within their KPI’s and all records updated, notifying the Service Engineer Manager of any issues or difficulties.
- Build strong relationships with field service team and customers to promote organic growth.
- Collate and assist in the control, issue, and return of all relevant paperwork necessary to comply with company and client financial procedures.
What you bring
microsoft office
customer service
geographical knowledge
time management
team collaboration
solarvista
- Strong administration skills – computer literate with experience in Microsoft office.
- Track record of delivering excellent customer service in a customer-facing role.
- Strong geographical knowledge of the UK to ensure correct planning and job allocation.
- Strong organisation – ability to work under pressure to meet deadlines.
- Experience of working in and helping create high-performing teams.
- Team player – enjoys working as a team, leading, and supporting as necessary.
- Knowledge of Solarvista Business Manager advantageous.
- Experience within a Mechanical or Electrical engineering environment advantageous.
- Excellent written and communication skills
- Competitive DOE
Information not given or found
Interview process
Information not given or found
Visa Sponsorship- eligibility for employment in the uk is required
Information not given or found
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Company
Overview
- Founded with a vision to deliver innovative integrated solutions for large-scale projects.
- Ocular integrates advanced technology and expertise to address complex challenges in infrastructure.
- The company has a strong presence in sectors such as energy, utilities, and industrial infrastructure.
- With a keen focus on efficiency, Ocular's solutions ensure seamless project execution and delivery.
- The team thrives on tackling complex, multidisciplinary challenges and ensuring the highest quality standards.
- Ocular has successfully executed projects across various industries, demonstrating its adaptability.
- The company is well-versed in working with both public and private sector clients, ensuring diverse project portfolios.
- Notably, Ocular integrates cutting-edge technology and forward-thinking strategies into its solutions.
- The firm is known for its hands-on approach, working directly with clients to bring concepts to life.
- Passionate about delivering the best customer experiences.
- Team thrives on innovation and problem-solving.
- Operate with transparency and honesty in all actions.
- Prioritize continuous learning and professional growth.
- Committed to working collaboratively as a team.
2030 Target
Net Zero Carbon Emissions
Aims to achieve net zero carbon emissions by integrating sustainable practices and resource efficiency into operations.
- Dedicated to reducing its carbon footprint across operations.
- Sustainable practices are integrated into every aspect of our business strategy.
- Continually evaluates and improves environmental impact through resource efficiency initiatives.
- fosters an inclusive work environment where all employees feel valued.
- aims to achieve a gender-balanced workforce in all roles.
- supports equal opportunity for all employees regardless of background.
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