1st Line Support at Mj Quinn in Knowsley, England, United Kingdom | From GBP22,600 | Kablio

Role

Description

ticket closure

sla management

first‑line support

escalation support

team collaboration

device deployment

To be responsible for providing IT support and timely ticket closures.
Responsible for own SLA/KPIs
To be a first point of coordination for IT support requests by phone and ticket.
To support escalation of incidents / problems to 2nd. / 3rd line support.
To support and collaborate with other team members in the delivery of IT support services.
To provide 1st line support to end users for hardware issues.
To provide 1st line support to end users for Microsoft Office Solutions.
Build and deploy end users compute devices.

Requirements

pc hardware

2 years

outlook

office 365

windows 10/11

teamwork

The primary objective of the IT 1st Line Support would be involved in all aspects of the IT support role for all our in-house-teams. The ability to work within a team as well as using your own initiative.

Basic understanding of PC hardware set-up and configuration.
Ideally, have 2 years relevant 1st line / Helpdesk support experience.
Experience with using and troubleshooting Outlook/Office 365 within a network environment (permissions, calendar sharing, and delegation)
A willingness to complete training provided and paid for by MJ Quinn.
Firm knowledge of Microsoft based operating systems with an emphasis on Windows desktop technologies (Windows 10/11).

Benefits

Free car parking, 2 x death in service benefit, healthcare plan, cycle scheme & company contribution pension scheme, enhanced maternity and paternity

Rate of Pay

Working Conditions

Holiday Entitlements

6.6 week per annum, inclusive of bank holidays and company shutdowns.

Full Time Office Based

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

$750 M–$950 M

Yearly Revenue

Reflects strong foothold in integrated services across UK critical infrastructure.

MJ Quinn grew from dockside electrical and fire‑system installs to a national infrastructure specialist.
Now part of France’s Constructel/Visabeira group, it blends local roots with international expertise to serve the UK market.
It delivers turnkey design, build and maintenance projects—from telecom networks and M&E systems to fire safety, lighting and cooling.
Clients span public services, retail, transport, education and hospitality, with projects underpinned by full‑fibre Openreach contracts.

Culture + Values

Safety First: We are committed to providing a safe and healthy environment for everyone.
Quality Focus: We deliver high-quality services and exceed our customers' expectations.
Customer-Centric: We put the needs and interests of our clients at the heart of everything we do.
Integrity: We act with honesty and uphold the highest ethical standards.
Collaboration: We believe in working together, as a team, to deliver successful outcomes.
Innovation: We embrace new ideas, technologies, and ways of working to drive efficiency and continuous improvement.

Environment + Sustainability

Net Zero 2050

Carbon Emissions Target

The company aims to achieve net zero carbon emissions by the year 2050, demonstrating a commitment to climate action and sustainability.

Committed to reducing environmental impact through sustainability initiatives.
Aim to reduce energy consumption across operations and use sustainable materials wherever possible.
Projects incorporate eco-friendly practices for long-term environmental benefits.

Inclusion & Diversity

We are committed to creating a workplace that is diverse, inclusive, and equitable for all employees.
We encourage gender diversity in all roles and actively promote opportunities for women in leadership.
MJ Quinn fosters an inclusive culture where all employees feel valued and respected.

Articles

Careers

Projects

Sustainability