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Deputy Manager-OTC GPO Billing Quality Analyst
Johnson Controls
Ensures billing accuracy, audits processes, and drives improvements in billing operations.
8d ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Gurgaon, Haryana, India
Office Full-Time
Company Size
94,000 Employees
Service Specialisms
Climate Control
HVAC
Facility Management
Fire Alarm and Suppression
Security Equipment
Building Systems
Engineering
Consulting
Sector Specialisms
Buildings
Commercial
Residential
Industrial
Energy
Infrastructure
Security
Safety
Role
What you would be doing
root cause
workflow automation
process audits
billing review
process improvement
metrics reporting
- Root cause analysis of top issues to develop action plans for improvement.
- Collaborate with stakeholders to enhance billing workflows and automation tools.
- Conduct regular audits of billing processes and systems.
- Ensure alignment between billing practices and contractual obligations.
- Review billing entries for accuracy, completeness, and compliance with company policies and customer agreements.
- Recommend and implement process improvements to minimize errors and optimize efficiency.
- Ensure billing practices comply with internal policies, company standards, and legal requirements.
- Develop and maintain quality control metrics and reporting tools.
- Maintain detailed records of quality assurance activities.
- Work closely with finance, operations, customer service, and IT teams to resolve billing issues and improve quality standards.
- The Billing Quality Assurance Sr. Analyst is responsible for ensuring the accuracy, consistency, and compliance of billing processes and outputs. This role involves evaluating billing procedures, identifying discrepancies, implementing corrective actions, and collaborating with cross-functional teams to improve overall billing quality and efficiency.
- Provide training to billing teams on quality assurance protocols and best practices.
- Prepare reports on findings and present actionable insights to management.
What you bring
excel
erp
billing software
bachelor's
3+ years
analytical
- Ability to manage multiple priorities and meet deadlines.
- Excellent communication and interpersonal abilities.
- Ability to work independently and collaboratively in a fast-paced environment.
- Strong ethical judgment and confidentiality in handling sensitive billing data.
- Minimum 3 years of experience in billing, accounting, or quality assurance roles.
- Strong analytical and problem-solving skills.
- Familiarity with billing systems, ERP software, and data analysis tools.
- Exceptional attention to detail and accuracy.
- Proficiency in Microsoft Office (Excel, Word) and billing software.
- Bachelor's degree in Accounting, Finance, Business Administration, or related field preferred.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
1885
Year Founded
Pioneered the electric thermostat and launched the building controls industry.
2016
Year of Merger
Merged with Tyco International, expanding into fire protection and security.
$26.8B
Annual Revenue
Generates revenue across four global business segments.
Record Backlog
Project Demand
Maintains a strong backlog of digital and infrastructure projects.
- Pioneered the electric thermostat, launching the building controls industry.
- Evolved into a global leader in smart building systems through over a century of innovation.
- Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform.
- Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services.
- Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.
- N/A – Johnson Controls does not publish an official list of culture or values under standardized headings on its public website or LinkedIn.
43.8% reduction
Emissions reduction
Reduced Scope 1 & 2 emissions by 43.8% since 2017 toward a 55% target by 2030.
56% reduction
GHG intensity
Achieved a 56% reduction in GHG intensity since 2017.
56% renewables
Global electricity
56% of global electricity was matched by renewables in 2024.
25% sites landfill-free
Manufacturing sites
23 manufacturing sites (25%) achieved zero-landfill in 2024.
Double women leaders by 2026
Global Leadership Diversity Target
Aim to double women leaders globally and minority leaders in the U.S. within five years, initiative launched in 2021.
>100k global workforce
Community Volunteering Impact
Engaged global workforce of over 100,000 across 150+ countries, contributing over 61,000 volunteer hours in 2023.
- Includes diversity targets in senior leaders’ performance metrics tied to compensation.
- Partnerships with HBCUs to develop next-gen sustainable building leaders through scholarships and education initiatives.
- Increased spend with women- and minority-owned businesses as part of supplier sustainability and inclusion goals.
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