Assist Product Support/Technical Information on challenging cases, including field support as approved
Review new/Model Year Technical Information document changes for functional data, schematic, review manuals for content accuracy before release
Lead the development of Overviews and Dynamic Descriptions to be published within service manuals and used for technical training, coordinate with the Technical Information project manager. Lead the creation of dynamic electrical and hydraulic drawings or animations to support the Service Manuals for training purposes; supported by Technical Information and training developers
Be the primary contact between all the CNH technical groups and the Planters, Seeders, Aircarts, and Tillage management teams (i.e. know the strategic product range plan, approved budget items, current/future product offering, status of items/projects, manage inclusion of technical teams/members at the proper times, etc)
Identify and acquire the proper training aids for all the facilities where training will be offered. Train Technical Training with new tools and processes
Participate in end of season reviews for Planters, Seeders, Aircarts, and Tillage lines
Work with content developers of different product lines to continuously improve the processes of development
Work at offsite locations to present localized training (approximately 20% of time)
Participate in and conduct technical training classes, to continue development of product knowledge and delivery quality
Manage ordering of the new model year machines and coordinate to order within the Global Product Development lifecycle
Lead creation of training content (Web Based, Virtual, Instructor led, shop activity workbooks, etc). Serve as the lead developer and trainer for all CNH ground engagement equipment. Lead annual and new product specific internal trainings (trainers/support/field); schedule it, present it, pull in resources, etc
Requirements
diagnostics
electrical
hydraulics
storyline
bachelor's
customer support
Technical experience relating to diagnostics of mechanical, electrical (12- or 24-volt DC), and fluid power systems (hydraulic/pneumatic)
Excellent written and presentation skills as well as comprehensive computer skills
2-4 years technical training experience in the automotive, agricultural, or construction industry, preferably on assigned product
Experience creating Technical Information for mobile equipment
Bachelor's Degree with three years of relevant experience OR;
High School Diploma/GED plus eight years of relevant experience, related to engineering, technology, automotive, agricultural/construction equipment, or equivalent
2-4 years training development experience using various development tools (i.e. Storyline, Adobe, Power Point, etc.)
One or more years of customer support experience
Ability to travel up to 20%
Knowledge of Precision Agriculture Applications
Ability to articulate how technical systems work to others with varying levels of experience
Knowledge or experience with Adult Learning Methodology and Distance Learning
Associate degree plus five years of relevant experience OR;