Technical Training Developer - Ground Engagement

Description

• Assist Product Support/Technical Information on challenging cases, including field support as approved
• Review new/Model Year Technical Information document changes for functional data, schematic, review manuals for content accuracy before release
• Lead the development of Overviews and Dynamic Descriptions to be published within service manuals and used for technical training, coordinate with the Technical Information project manager. Lead the creation of dynamic electrical and hydraulic drawings or animations to support the Service Manuals for training purposes; supported by Technical Information and training developers
• Be the primary contact between all the CNH technical groups and the Planters, Seeders, Aircarts, and Tillage management teams (i.e. know the strategic product range plan, approved budget items, current/future product offering, status of items/projects, manage inclusion of technical teams/members at the proper times, etc)
• Identify and acquire the proper training aids for all the facilities where training will be offered. Train Technical Training with new tools and processes
• Participate in end of season reviews for Planters, Seeders, Aircarts, and Tillage lines
• Work with content developers of different product lines to continuously improve the processes of development
• Work at offsite locations to present localized training (approximately 20% of time)
• Participate in and conduct technical training classes, to continue development of product knowledge and delivery quality
• Manage ordering of the new model year machines and coordinate to order within the Global Product Development lifecycle
• Lead creation of training content (Web Based, Virtual, Instructor led, shop activity workbooks, etc). Serve as the lead developer and trainer for all CNH ground engagement equipment. Lead annual and new product specific internal trainings (trainers/support/field); schedule it, present it, pull in resources, etc

Requirements

• Technical experience relating to diagnostics of mechanical, electrical (12- or 24-volt DC), and fluid power systems (hydraulic/pneumatic)
• Excellent written and presentation skills as well as comprehensive computer skills
• 2-4 years technical training experience in the automotive, agricultural, or construction industry, preferably on assigned product
• Experience creating Technical Information for mobile equipment
• Bachelor's Degree with three years of relevant experience OR;
• High School Diploma/GED plus eight years of relevant experience, related to engineering, technology, automotive, agricultural/construction equipment, or equivalent
• 2-4 years training development experience using various development tools (i.e. Storyline, Adobe, Power Point, etc.)
• One or more years of customer support experience
• Ability to travel up to 20%
• Knowledge of Precision Agriculture Applications
• Ability to articulate how technical systems work to others with varying levels of experience
• Knowledge or experience with Adult Learning Methodology and Distance Learning
• Associate degree plus five years of relevant experience OR;
• Multi-department experience (i.e. technical publications, product support, technical support, product management, etc.)
• Two or more years of experience with assigned product group (Planters, Seeders, Aircarts, and Tillage)

Benefits

• Parental leave
• Tuition reimbursement
• Flexible work arrangements
• Charitable contribution matching and Volunteer Time Off
• Employee Assistance Programs
• Fertility & Family building support
• Savings & Retirement benefits
• Adoption assistance

Training + Development

Interview process

Visa Sponsorship

Security clearance