Services Manager, Network & Mobility

Description

• Operations & Troubleshooting: Provide high-level technical support, lead incident response efforts, document and track KPI’s and perform network analysis to ensure optimal performance and reliability.
• Budget & Funding: Manage the budget for mobility and network services. Advocate for additional funding projects. Negotiate contracts with network providers, vendors, and 3rd party support services.
• Strategic Leadership: Define the long-term roadmap for the enterprise network, customer networks, wireless infrastructure, and mobile device environment.
• Security & Compliance: Implement and enforce network and mobility security policies, including firewall and VPN technologies, to protect organizational data and systems.
• Mobility Management: Manage the entire lifecycle of the organization’s mobile devices, hotspots, and available services.
• Team Management: Lead, mentor, and develop a team of network and mobility engineers and specialists to achieve operational excellence.
• Network Architecture: Oversee the design, implementation, and maintenance of scalable and secure network infrastructures, including LAN, WAN, wireless, and cloud (Azure) networking.
• Vendor Management: Manage relationships with external vendors and service providers to ensure service level agreements (SLAs) are met and performance standards are maintained.
• Project Management: Plan and oversee major network and mobility initiatives, from initial design through deployment and ongoing support.

Requirements

• Strong analytical and problem-solving abilities, especially in high-pressure situations
• 5 -10 years or more, in a lead or Manager role, overseeing multiple network location
• Cisco CCNP/CCIE are highly desirable but not required
• Effective leadership and strategic planning capabilities, with a track record of influencing, developing and managing high-performing teams.
• Experience with cloud networking (AWS, Azure) and automation scripting (e.g., Python).
• Demonstrates understanding of network architecture and protocols (such as TCP/IP, BGP, OSPF).
• Familiarity with network monitoring tools like SolarWinds.
• Bachelor's degree in Computer Science, Information Technology, or a related field
• Knowledgeable in managing enterprise mobility teams supporting Apple and Android platforms.
• Outstanding project management, organizational, and time management skills.
• Hands-on experience with Meraki network devices.
• Operational experience with deploying new offices from circuit ordering to equipment placement
• Excellent communication skills, able to convey complex technical concepts to non-technical audiences
• Proficiency in wireless networking, VPN technologies, and intrusion detection systems.

Benefits

• Scholarship for associates’ children up to $28,000 per child
• 100% paid 12-week maternity leave
• 1-week paid volunteer leave each year
• Traditional and Roth 401k
• Industry-leading performance-based bonus program
• 1-month paid sabbatical after every five years of employment, plus $5,000 for travel
• Employee Stock Ownership Plan (ESOP)
• Medical, dental, and vision insurance coverage
• Tuition reimbursement for associates
• 100% charitable match

Training + Development

Interview process

Visa Sponsorship

Security clearance