Assistant Director, Metro Integrated Command and Communications (MICC)
Washington Metropolitan Area Transit Authority (Wmata)
Oversees 24/7 MICC operations, coordinating rail/bus service, emergencies and communications.
11 days ago ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Washington, DC
Hybrid
Company Size
5,000 Employees
Service Specialisms
Engineering
Construction
Project Management
Planning
Consulting
Technical Services
Transportation Services
Sector Specialisms
Transport
Infrastructure
Government
Real Estate
Safety
Accessibility
System Maintenance
Rail Maintenance
Role
What you would be doing
real‑time messaging
incident management
safety compliance
operational coordination
emergency response
staff development
- Ensures timely and accurate real time messaging to Metro staff and external stakeholders regarding service disruptions and service changes, in coordination with the Unified Communications Command Center (UCCC) to ensure accurate and timely communication with the public.
- Facilitates and renders final decisions in the event that the various MICC functional groups are unable to find consensus on an approach to a specific operational response strategy.
- Ensures the operation of the Metro system is maintained to the highest standards and in accordance with all applicable safety and operational policies and regulations, in compliance with Metro¿s regulatory bodies, i.e., the Washington Metrorail Safety Council (WMSC), and protecting the customer experience.
- Ensures MICC emergency and incident response procedures are in place, compliant with regulations, and rehearsed across all MICC teams and partners to ensure safe and effective execution of incident response.
- Serves as MICC leadership¿s senior representative on each shift and acts on leadership¿s behalf during their absence to provide continuation of authority over operations in the MICC.
- Promotes a unified incident management response by all Metro groups and external first response agencies to ensure incidents are resolved effectively and in a timely manner.
- Ensures effective implementation of MICC operating plans and schedules. Establishes and promotes awareness of operating rules and regulations; assists in the planning and development, management, and implementation of policies; ensures compliance with safety policies and programs, reviewing problem or potential problem areas to ascertain the need for changes; and develops scheduling and control procedures to ensure MICC personnel possess the ability to competently execute the MICC, and Metro¿s mission.
- Coordinates all operational functions within the MICC to ensure safe and reliable Metro service across all modes.
- Manages hiring, staff development, training, succession planning and ensures performance evaluations of all staff align with Metro¿s Human Capital policies.
What you bring
bachelor’s
master’s
driver’s license
7+ years
supervisory
rwp certification
- Bachelor¿s degree in Transportation Management, or a related field
- Master¿s degree in Transportation Management, Business Management, or Business Administration or related field
- Valid Driver¿s License
- In lieu of a Bachelor¿s degree, a High School diploma/GED and four (4) years of experience in rail, bus, aviation, emergency operations management, safety operations specific to oversight and coordination planning and execution, in addition to the experience below, will be considered
- A minimum seven (7) years of progressively responsible experience which includes three (3) years of supervisory/management of staff in an operational command center, or experience where command/control center responsibilities focused on handling emergency functions.
- Roadway Worker protection (RWP) Certification, Level 2, within ninety (90) days of hire and maintained for the duration of time in role
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
- skills and/or behavioral assessment
- personal interview
- verification of education and experience (including certifications and licenses)
- criminal background check
- medical examination including drug and alcohol screening
- review of a current motor vehicle report
Information not given or found
Security clearance- criminal background check (a criminal conviction is not an automatic bar to employment)
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Company
Overview
Founded 1967
Year Established
The year the Washington Metropolitan Area Transit Authority was created.
90 Stations
Metrorail Stops
Number of stations across the extensive rail network.
100 Miles
Track Network
Total length of Metrorail tracks spanning the region.
- WMATA operates the Metrorail, Metrobus, and MetroAccess services, providing essential transportation for millions of commuters annually.
- It serves the urban and suburban areas across Washington D.C., Virginia, and Maryland, making it one of the busiest transit systems in the U.S.
- The authority also operates an extensive network of Metrobus routes, ensuring that public transport is accessible across a broad geographical area.
- MetroAccess offers specialized paratransit services for individuals with disabilities, making transportation accessible for all.
- WMATA’s projects include major capital improvements, such as rail station upgrades, new buses, and implementing advanced fare collection technologies.
- A key aspect of WMATA's focus is to continually innovate, ensuring the transit system is safe, reliable, and sustainable for future generations.
- Unique to WMATA is its commitment to serving not just the daily commuters, but also tourists, government employees, and those attending major events in the region.
- Recruit, hire and retain top talent where individuals feel valued, supported, and proud of their contribution
- Engagement, empowerment, and recognition: empower employees, promote collaboration, and continuously improve culture
- Professional and technical skill development: invest in staff, expand career pathways and develop next‑gen leaders and technical experts
- Implement strategic workforce planning to close talent and skill gaps through recruiting, retraining, and upskilling
- Establish employee value proposition to position Metro as a great place to work and increase overall satisfaction
- Execute succession planning to ensure business continuity and reduce uncertainty among staff
- Create performance evaluation framework that supports engagement and recognition
- Develop culture‑change strategy to increase engagement across the organization
- Create an innovation incubator to foster creativity and reward ideas that improve safety, efficiency, processes, and reduce silos
- Develop internal customer‑service strategy to enable better collaboration and boost external customer service
7.37b Cost
Zero-Emission Transition Cost
Total lifecycle cost for transitioning to a zero-emission fleet through FY 2055.
35,000 Vehicles
Equivalent Energy Savings
Annual energy savings from the Energy Action Plan, equivalent to removing 35,000 vehicles from the roads.
65m Investment
Energy Action Plan Funding
Total investment in the FY 2025 Energy Action Plan, aiming for significant annual energy and operational savings.
2m Savings
Annual Lighting Savings
Annual savings from Philips LED lighting retrofit since 2013.
- Transition to 100% zero‑emission bus fleet by 2042 (accelerated from 2045)
- Achieve 100% zero‑emission bus purchases by 2027
- Have five of nine bus garages equipped for zero‑emission buses by 2031, first garage operational by 2027, all by 2041
- Deploy 10 battery‑electric buses by 2024 as part of pilot and evaluation
- Construct modern, efficient facilities following LEED standards
- Implement solar carports generating clean energy, featuring LED lighting, security cameras and shaded parking
- Pilot sustainability calculator in Trip Planner so riders can see carbon‑footprint reduction
42% Female
Employee Diversity
Approximately 42% of the workforce consists of female employees, as reported on LinkedIn.
- Recruit and hire a workforce that reflects the community served.
- Value the ideas, enthusiasm, and ambition each person brings.
- Respect and value employees, recognizing their essential contributions.
- Equal-Opportunity Employer: Consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, etc.
- Diverse workforce supports world-class transit service.
- Ongoing recruitment plans include building diverse candidate pools.
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