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Enterprise Success Manager
Seequent
Transforming sales into long-term customer success by optimizing the number and proficiency of happy users and maximizing their usage of Seequent solutions.
18d ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Reading, England, United Kingdom
Hybrid
Company Size
700 Employees
Service Specialisms
Geoscience analysis
3D geological modelling
Subsurface collaborative technologies
Environmental solutions
Civil engineering support
Energy sector applications
Mining & minerals solutions
Sector Specialisms
Mining
Energy
Environmental
Civil
Infrastructure
Subsurface
Geoscience
Geotechnical
Role
What you would be doing
client cadence
tech support
upsell/cross-sell
client training
data analysis
customer advocacy
- Cadence. Building a cadence of interaction with the key roles in the account, ensuring ‘no surprises’, timely and proactive support and services, sharing of information, reviews and overall, a highly engaged and collaborative working model and operating rhythm.
- Technical Support Coordination: Oversee and monitor customer engagement with technical support, addressing any issues before they become problems. Where a customer has a deep technical question, the CSM will liaise with the appropriate domain specialist within our organization to provide a solution to our customer in a timely manner.
- Support Upselling and Cross-Selling: Identify opportunities to introduce additional products or services that could benefit the customer.
- Coordination of Onboarding and Training. The ESM will develop a clear understanding of what client onboarding and training requirements are. They will organize the appropriate technical expert to deliver the training or onboarding activity. They will also follow up to understand the value that the training has delivered to the client.
- Data Analysis and Reporting: Analyze customer data related to NPS outcomes to identify trends and areas for improvement in customer experience. Data includes product usage, access denials, support ticket volumes and closure rates, engagement with marketing campaigns etc. Present NPS reports to customers.
- Customer Advocacy: Act as the voice of the customer within Seequent, advocating for their needs and feedback to improve the onboarding, product usage, technical support and overall customer experience.
- Building Relationships: Develop and maintain strong relationships with customers to drive satisfaction, fostering loyalty and long-term account retention.
What you bring
problem solving
communication
product knowledge
customer-centric
organizational
empathy
- 5+ years of experience in industry.
- Problem-Solving: Ability to quickly identify issues and provide solutions.
- Empathy: Ability to understand and relate to customer needs and concerns.
- High EQ. A people-person, able to build trusting relations. A listener. Comfortable with complexity and ambiguity.
- Technical Proficiency: Understanding of the products and/or services to provide accurate guidance and support.
- Customer-Centric Mindset: A strong commitment to helping customers achieve their desired outcomes.
- Communication: Strong ability to communicate clearly and effectively with customers and internal teams.
- Possess the ability to build a solid understanding of our solution set.
- Product Knowledge (Wide vs. Deep): Wide knowledge across multiple products rather than deep expertise in a single product, enabling the ESM to provide relevant information on a variety of products and help customers leverage them together effectively.
- Organizational Skills: Efficiently manage multiple customer accounts and tasks.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- credit and criminal history checks, employment and education verification
Company
Overview
$1 billion
Acquisition Value
Acquired by Bentley Systems for over $1 billion in 2021.
7,400+
Active Customers
Serves over 7,400 customers globally, spanning mining, energy, and civil infrastructure sectors.
145+
Countries Served
Operates in over 145 countries worldwide, supporting global geoscience projects.
2003
Launch Year
Launched Leapfrog in 2003 as a groundbreaking 3D implicit geological modeller.
- Grew by acquiring complementary geoscience and geotechnical tools from 2014 onwards, building a portfolio that spans modelling, data management, and collaboration.
- Works with blue‑chip clients on projects like tunnels, groundwater detection, geothermal/exploration, subsea mapping, and nuclear waste storage.
- Known as 'Google Earth for beneath the surface', empowering users to aggregate complex geoscience data into clear, actionable 3D subsurface models.
- Headquartered in Christchurch with global R&D and offices.
- Unusual early focus on full product rewrites over incremental updates, supported by R&D grants.
- Championed Visible Geology in 2024—a free 3D teaching tool to inspire future geoscientists with immersive underground visualization.
>120 Workshops
Annual Collaboration Week
Features over 120 workshops attended by over 200 participants to foster cross-team innovation.
- Celebrating global collaboration across 12+ countries
- Peer-driven recognition with awards nominated and voted on by colleagues
- Encouragement of experimental learning to spark creative thinking
- Emphasis on energy, passion, and shared enthusiasm across global teams
50% Geothermal
Global Electricity Contribution
Software solutions play a pivotal role in geothermal energy production, supporting over half of the world's geothermal electricity generation.
2050 Net-Zero
Mining Industry Strategy
An insights paper outlines actionable strategies for the mining sector to achieve net-zero emissions by 2050 through technology-driven decarbonization.
- Partnered with International Geothermal Association to accelerate geothermal’s role in net-zero energy systems
- Collaborated with Microsoft to drive water conservation: software used on hundreds of groundwater projects to reduce water use and improve quality
- Aligned to global net-zero by 2050 targets
200+ Members
Women’s Leadership Circle
The Women’s Leadership Circle, established in 2020, is a mentorship and leadership development program fostering professional growth for women.
- Executive sponsorship: Chief Customer Officer actively mentors women and leads equality initiatives
- Visible female leadership: women represented on executive leadership team
- Programmatic efforts to hire, develop and elevate women in STEM roles
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