Director of Resident Services (Boston, MA)

Description

• Participate in all required meetings and staff training opportunities.
• Meet (through office and home visits) and establish working relationships with all heads of households on-site resident 18 years of age and older, to negotiate and develop services plans.
• Conduct office/home visits with residents on caseload.
• Work with families with school-aged children around enrichment activities.
• Publicize school choice deadlines and school options. Maintain up-to-date information on Boston Public Schools, BPS Exam Schools (BLS, BLA, the O'Bryant) and independent and private schools, college prep, and METCO.
• Hold summer camp and other relevant programming "fair" for resident information.
• With written parental consent, provide support to young people under the age of 18 who have been identified through security or management report as being in need of productive intervention.
• Attend case management meetings with agencies serving families on caseload, as necessary.
• Participate in weekly case management meetings and provide regular caseload progress reports to the Chief Operating Officer and or other team members.
• Engage with parents to increase their participation in school and education events and meetings.
• Create and keep current a Harbor Point Community Calendar that includes resources and activities, reflecting Task Force, HOU, UMAS Boston, Dorchester Boys and Girls Club, TACC and broader peninsula and Dorchester neighborhoold links and activities.
• Refer residents to educational opportunities, job readiness, and other needed services.
• Responsible for completion and submission of monthly report to Harbor Point Community Partnership in a timely manner.
• Connect families with needed and available community resources. Follow-up with clients and agencies as appropriate to document use/ success of referral.
• Publicize and assist Harbor Point teens in applying for summer jobs as well as identify and assist parents of elementary-school youth in applying for summer camp slots.
• Work closely and regularly with with Dorchester Boys and Girls Club and other identified youth support and activity partners to coordinate access and promotion of programming.
• Input and maintain accurate and complete records for all residents.

Requirements

• Must be able to multitask.
• Ability to work collaboratively with a team
• High School Diploma or equivalency required
• Ability to maintain a calm atmosphere under pressure and stressful situations.
• Problem solving and organizational skills
• Must be able to work in a fast pace environment, and have friendly people skills.
• Excellent written and verbal communication skills, ability to establish reports
• Ability to supervise staff and motivate employes towards achieving their goals
• Experience working collaboratively with low-income families with a minimum of 3 years work experience in human services or related field
• A strong sense of respect for confidentiality involving both clients and fellow employees

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance