National Customer Care and Customer Risk Specialist

Description

• Setting up services for customers
• Communicating with affiliate offices and other departments within Champion
• Provide feedback to Regional and Executive level management regarding company service issues or customer concerns.
• Researching and resolving customer complaints
• Creation and maintenance of files including customer service database to ensure information is accurate, current, and without deviances
• Primarily responsible for assisting the National Customer Care Manager in maintaining a high level of customer service for both internal and external customers and assisting as a corporate liaison for affiliates and customers.
• Customer service communication with both private & public agencies (including BBB, Good Housekeeping, Attorney General, NARI, AAMA, etc.) to assist in resolving elevated customer concerns

Requirements

• Ability to work independently and with minimal supervision
• Friendly, professional, and confident demeanor on the telephone and in person
• Outbound Quality Calls and Collection Calls
• Excellent problem resolution skills
• Strong organizational skills and ability to manage multiple priorities
• Excellent oral and written communication skills
• Well versed in all Microsoft Office products
• Minimum 3 – 5 years of Customer Service Experience required
• Skills in database management and record keeping

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance