Community Leasing Specialist

Description

The Leasing Consultant reports to the Community Manager and interacts directly with prospective and current residents by marketing, showing, and leasing apartments. The role represents the company by responding courteously and promptly to applicants and residents regarding leasing, marketing, and resident relations.

The Leasing Consultant may be required to assist in special projects or activities designated by the company, such as due diligence, property acquisition or disposition, and participation in company‑sponsored committees, especially in the absence of the Community Manager or Assistant Community Manager.

• Prepare the property for receiving guests before opening the office.
• Lease apartments and aggressively sell property products and services to achieve budgeted occupancy.
• Assist with day‑to‑day operations: answer phones, take work orders, perform data entry, plan and host resident events, and manage the community newsletter.
• Conduct site tours for prospects, showcasing amenities and model or vacant units.
• Develop and implement excellent telephone, personal sales, and customer service techniques.
• Design marketing campaigns, cold‑call businesses for leads, and decorate units as show units.
• Maintain accurate inventory of available apartments, prospective resident lists, and renewal information.
• Contact current residents to renew leases and negotiate rent increases.
• Prepare lease documents, move‑in and welcome packages, explain them to residents, and ensure accurate completion before move‑in.
• Perform pre‑qualification and rental verification of prospects per regulations.
• Follow policies and procedures for applicant qualification, screening, and acceptance.
• Deliver resident gifts and assist with move‑in/move‑out inspections to ensure units are clean and rent‑ready.

Requirements

• High school diploma or GED required; associate’s degree preferred.
• Sales and customer service experience required.
• Experience with property management software and Low Income Housing Tax Credit (LIHTC) preferred.
• Complete in‑house training within the first 90 days.

Benefits

Our mission is to provide quality, safe, and affordable housing for low and moderate‑income families, create an environment where team members are recognized and rewarded, and deliver a fair return to principals and partners.

Training + Development

Interview process

Visa Sponsorship

Security clearance