Workplace Concierge
Vicinity Centres
Deliver high‑level customer service and manage office operations for Vicinity.
2 days ago ago
Junior (1-3 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Chadstone, Victoria, Australia
Office Full-Time
Company Size
1,300 Employees
Service Specialisms
Property Development
Asset Management
Retail Management
Leasing
Investment
Property Strategy
Operations
Design
Sector Specialisms
Commercial
Retail
Role
What you would be doing
facility maintenance
av support
it triage
visitor management
security access
mailroom ops
- Apply problem-solving abilities to troubleshoot and resolve issues promptly.
- Manage relationships with service providers and building management to ensure smooth office operations.
- Act as Building Warden and First Aid Officer, ensuring safety and compliance. First aid training is provided as required.
- Process invoices for expenses, company assets, and office-related services promptly.
- Identify and execute ongoing continuous improvement.
- Welcome and assist new starters with office inductions, including setting up passwords and PINs.
- Oversee maintenance requests and liaise with Building Management and external contractors.
- Welcome all guests, team members, and visitors, providing a unique and warm reception experience.
- Conduct weekly audits to identify and resolve outstanding maintenance issues.
- Oversee stationery supply management, including ordering and inventory control.
- Provide AV support by triaging meeting room technology issues.
- Manage the mailroom, including incoming mail sorting and distribution.
- Provide exceptional customer service to employees and visitors, addressing inquiries and requests with professionalism and courtesy.
- Coordinate and schedule meetings, events, and office activities, including room bookings and catering arrangements.
- Support agile office operations by coordinating dynamic office layouts, workstation allocation, and relocations.
- Provide triage IT support for PCs, mobile phones, Bluetooth devices, printers, and sign-on issues.
- Ensure the office environment remains clean and professionally presented.
- Maintain utility bays, stationery cupboards, and team points, ensuring all areas are stocked and presentable.
- Implement and manage policies and technology across national and state offices.
- Handle switchboard operations and respond to general email requests.
- Conduct regular floor walks to check for maintenance and cleanliness issues, logging repairs as needed.
- Maintain strong working relationships with state-based workplace teams and team members in the national office.
- Log all clients, visitors, and contractors into the Visitor Management System and issue access passes in accordance with VCX Security Policy.
- Support workstation adjustments, including desks and chairs.
- Allocate and manage lockers and storage areas efficiently.
- Manage security access, including tenancy, car parking, and end-of-trip facilities.
What you bring
microsoft office
customer service
event coordination
confidential info
on-site
office management
- Understanding of office operations and administrative procedures.
- Communicate clearly and diplomatically with employees, clients, and vendors.
- Familiarity with best practices in customer service and office management (first aid training can provided).
- Adapt to changing priorities and manage office-related challenges with flexibility and efficiency.
- Proven track record in managing office resources and supplies, ensuring they are well-organised and maintained.
- Utilise organisational skills to manage multiple tasks and prioritise effectively in a fast-paced environment.
- Demonstrated experience in customer service or a similar role, showcasing ability to handle inquiries and resolve issues effectively.
- 100% on-site requirement in order to perform role.
- Previous involvement in handling confidential information and maintaining discretion.
- Experience in coordinating and executing events or meetings, including managing logistics and details.
- Knowledge of office software (e.g., Microsoft Office Suite) and basic troubleshooting for office equipment.
- Birthday leave & purchased additional leave
- Generous Parental Leave
- Flexible working options
- $1,000 worth of VCX securities rewarded for eligible team members
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- criminal history background/police check required for shortlisted candidates.
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Company
Overview
$24B Portfolio
Total Assets Under Management
The company manages a $24 billion portfolio spanning various retail and mixed-use properties across Australia.
~52 Retail Assets
Properties in Portfolio
The portfolio includes approximately 52 retail assets, covering a range of sectors including grocery, fashion, and dining.
5 Mixed-Use Precincts
Strategic Developments
The company has developed five mixed-use precincts that integrate residential, office, and retail spaces.
2015 Merger
Key Corporate Event
The company was formed through the merger of Federation Centres and Novion in 2015, marking a significant corporate milestone.
- weaving decades of retail real estate heritage into its DNA.
- Landmarks like Chadstone (Melbourne) and the Queen Victoria Building (Sydney) anchor its reputation as curator of iconic, community‑centric destinations.
- Innovative redevelopments—such as fresh food precincts at Chadstone and the One Middle Road tower—showcase its ability to evolve spaces to meet changing consumer lifestyles.
- With a nationwide footprint—from suburban hubs to CBD complexes—the company shapes how Australians shop, live, work and play across urban and regional markets.
- A history marked by strategic spin‑offs—from divesting its US arm to beach‑side WA mall sales—reveals a sharp focus on core Australian assets and growth through reinvestment.
- Its expertise spans retail property ownership and management, leasing, development, office and residential integration, and solar‑equipped precincts.
- Unusual mix: it blends traditional shopping centre operations with residential, hotel and office offerings, crafting mini‑city precincts under one roof.
- Co‑created: Created by our people and for our people.
- Respect: We listen to and acknowledge each other's views. We have difficult conversations with care.
- Integrity: We back our words with the right actions. We do the right thing no matter the situation.
- Customer Focus: We nurture a genuine connection with our customers. We consider customer needs when making our decisions.
- Collaboration: We invite the right people to the table. We balance consensus with decisive action.
- Excellence: We always strive to improve. We share our challenges and celebrate our wins.
38% Emissions Reduction
Emissions Intensity
Emissions intensity has decreased significantly compared to FY16 levels.
52% Waste Diversion
Waste Management
Over half of waste generated was successfully diverted from landfills.
43,487 MWh Solar Energy
Renewable Energy Generation
Solar energy generated across the entire portfolio of assets.
90% Construction Waste Diverted
Sustainable Construction
Significant portion of waste from construction projects was recycled or reused.
- Chadstone Place achieved ILFI Zero Carbon Certification, 6‑Star Green Star Design & As‑Built, 5.5 NABERS Energy – retrofit saved 85% embodied carbon.
- Committed to Net Zero carbon emissions (Scopes 1 & 2) in common mall areas of wholly‑owned retail assets by 2030.
- 4.3‑star NABERS Portfolio Energy Rating; ranked #1 in Oceania (listed category) by GRESB.
- Since 2018, installed >35.89 MWh of solar capacity (23 centres, $73 million program).
- Energy efficiency initiatives since June 2016 delivered 14% carbon emissions reduction portfolio‑wide.
16 Weeks
Parental Leave
Provides 16 weeks of parental leave for all permanent team members from day one.
$9.2M
Community Investment
Total investment in local communities during fiscal year 2024.
7 Years
Reconciliation Action Plan
The company's Reconciliation Action Plan is in its 7th year, demonstrating long-term commitment to reconciliation efforts.
40:40:20
Gender Target
Workplace gender representation target of 40% female, 40% male, and 20% non-binary/gender diverse.
- Accreditations: Disability Confident Recruiter; Hidden Sunflower Organisation; Australian Workplace Equality Index Bronze; Australian LGBTQ+ Inclusion Awards.
- Four Employee Advocacy Groups: Gender Balance, Cultural Diversity, Pride & Allies, Disability & Access—sponsored by Executive Leadership.
- Reconciliation Action Plan in its 7th year; fourth Innovate RAP launched December 2024.
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