People Business Partner
Servicetrade
Partner with managers to drive employee experience, HR programs, and culture
1 months ago ago
Intermediate (4-7 years), Experienced (8-12 years)
Full Time
Durham, NC
Office Full-Time
Company Size
211 Employees
Service Specialisms
Field Service Management
Asset Management
Mobile Service Solutions
Maintenance Management
Preventive Maintenance
Operations Optimization
Fleet Management
Workforce Management
Sector Specialisms
HVAC
Mechanical
Fire protection
Role
What you would be doing
data reporting
compensation analytics
talent planning
employee relations
workforce planning
engagement surveys
- Serve as Employee Relations Program Manager—responsible for manager training, policy updates, system recommendations, and data reporting to identify and address trends.
- Assist with compensation and promotion cycles, including calibration, data validation, and justification tracking.
- Provide coaching and guidance to managers and employees on performance management, development planning, and employee engagement.
- Support talent reviews, leadership development sessions, and succession planning activities.
- Manage and track routine and complex employee relations cases, ensuring fairness, consistency, and compliance with company policies and employment law.
- Collaborate with Talent and People Operations on candidate experience, onboarding, and workforce planning to support business growth.
- Analyze people metrics (turnover, engagement, ER activity) and prepare data-driven insights for leadership.
- Partner across the People Operations and Talent to launch People initiatives, participating in design, driving adoption, coaching managers and employees, and serving as a change agent.
- Partner with the People Business Partnering leader on sensitive investigations, documentation, and action planning.
- Partner with the People Business Partnering leader on workforce planning, change management, and team structure design.
- Coordinate employee engagement surveys, analyze results, and support teams in developing actionable follow-up plans.
What you bring
project management
employee relations
hr experience
change management
communication
consulting
- Strong project management skills—able to manage multiple priorities and deliver outcomes independently.
- Comfort operating in ambiguity and building new processes and systems where they don’t yet exist.
- Working knowledge of employment law and HR best practices.
- Experience supporting high-growth or fast-changing organizations, ideally within tech, SaaS, or professional services.
- 3 – 5 years of HR experience, including demonstrated acumen in employee relations, HR program management, and business partnering.
- Excellent consulting and problem-solving abilities, with a collaborative and business-focused mindset.
- Proven experience handling ER cases from intake through resolution, including investigations, documentation, and coaching.
- Medical with Blue Cross Blue Shield NC (2 options)
- Demonstrated success supporting change management and employee engagement initiatives.
- Strong communication skills, with the ability to convey complex information clearly, empathetically, and with influence.
- Dental and Vision with Unum
- Community Impact Program (Volunteer)
- 10 company holidays
- Company-paid Life insurance, STD and LTD
- Flexible PTO policy
- 401(k) with up to 3% employer match and NO vesting period
- Voluntary benefits including Supplemental Life Insurance, HSA, FSA and Dependant Care, Critical Illness, Accident and Pet Insurance
- Parental Leave
- Tech and Wellness Stipend
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
People also searched
HR Administrator Jobs in Durham United StatesTalent Development Jobs in Durham United StatesHuman Resources Jobs in Durham United StatesTalent Acquisition Jobs in Durham United StatesChange Manager Jobs in Durham United StatesHR Administrator Jobs in Chapel Hill United StatesTalent Development Jobs in Chapel Hill United StatesHuman Resources Jobs in Chapel Hill United States
Company
Overview
Founded 2012
Company's founding year
Established in Durham, NC, developing their platform from the ground up.
$30.4M Revenue
Annual revenue figure
Achieved by 2024, marking significant growth in their operations.
50% Growth
Annual growth rate
Experienced rapid expansion, achieving over 50% growth each year.
$34M+ Funding
Total funding secured
Received substantial investment to support expansion and innovation.
- launched a mobile‑and web‑based platform tailored for commercial contractors.
- It transformed field operations by digitizing inspections, service calls, and reporting—turning technician chaos into streamlined workflows.
- Typical projects include preventative maintenance and NFPA fire‑safety inspections for commercial HVAC and mechanical systems.
- Specialized software modules—like Sales Manager, Parts Manager, and Inspections—support end‑to‑end project delivery.
- Unusually, it bridges sales proposals and field execution in one system, automatically converting quotes into scheduled jobs.
- Backed by rapid growth and deep vertical focus, ServiceTrade stands out by aligning sales, field, and office operations seamlessly.
- They are bold: Challenge themselves and push customers and the commercial service market to change, improve, and grow.
- They are curious: Curiosity drives innovation and growth, inspiring improvements across their work and company.
- They value equality: Embrace diversity across race, ethnicity, sexual orientation, gender identity, political philosophy, and religion, rejecting all injustices, bias, and marginalization.
- Prevent refrigerant leaks through maintenance and reclamation to prevent release of potent greenhouse gases.
- Optimize HVAC efficiency by cleaning coils, sealing ducts, calibrating controls, and adopting smart thermostats to reduce energy use and emissions.
- Promote environmentally friendly fire suppression to prevent pollution and resource waste.
- Use smart routing and digital operations (electronic work orders, cloud documentation) to reduce fuel use and paper consumption.
19% Female Participation
Trade-Workforce Pipeline Program
Over 19% of students in ServiceTrade's pipeline program are female, fostering diversity in traditionally male-dominated fields.
~900 Students
Sponsorship Growth
ServiceTrade's sponsorship expanded from approximately 500 to ~900 students between 2024 and 2025, reaching 54 locations nationwide.
- Embracing described strategy: 'We are Equals'—explicitly rejecting injustices, bias, and marginalization across race, ethnicity, sexual orientation, gender identity, political philosophy, and religion.
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